THEY DONT DESERVE A 1 RATING!
They steal your money!

It feels like genuine fine jewelry. I will be using this site again. Thank you so much Opersky...

This is my 7th pair of this same sandal love them nuf said. I will be using this site again...

I have never written a merchant review but this experience has been so bad I had no choice. I ordered a wood hammock frame and while it came pretty quickly it arrived in horrible condition. The way the box was packaged made it clear the product had been returned before and it was sent out again without the merchant checking. Not only did the wood have multiple damaged surfaces, the glue laminations had failed in several locations. Items were loose in the box so the hardware package had rattled loose, broken open and several items were missing. Icing on the cake was I found an open broken box cutter knife with the blade exposed inside the box - I was lucky I did not get cut while taking things out of the box.
I received it late on Saturday and started opening that night. When I started to see the problems I stopped and emailed them right away to alert them of the problems by their web site. I then opened it fully in the morning and found more problems. I emailed customer service again directly adding a 5 page PDF of marked-up photos documenting all the problems and by that time had seen the history of other buyer problems. I offered them 2 business days to respond and got nothing, but then found a different page to initiated a return so I filed the request again, explaining the problem and referencing the prior email. It warned me not to proceed with a return without accepting I may be charged over $80 to return the item! I then just got an automatic reply saying they had received my message and may take up to 3 days to respond. It is now past 3 days and still no response plus a full week since I first contacted them- I have never experienced such poor customer service, especially in a condition where clearly the item is seriously defective.
Thanks to another complaint on this site where OpenSky responded, I now have their phone number (check other reviews, Sitejabber won't let me post a tel #) which is NOT listed anywhere on their website. I did try calling at 5:05 EST but found out they were closed (even though they are based in CA, they somehow stop answering calls at 2pm their time) and the number is not capable of accepting a message.
Hopefully posting here will get their Customer Service team to respond to me, but if they do, don't just tell me to email you - nobody has responded on several tries. I will give them a couple more days before contacting my credit card company to see if they will void the charge or assist in making this company respond. Next step is start looking other forums to write reviews and I guess the Better Business Bureau if they do not respond. I just want them to take this trash off my hands and not make me pay for return postage plus refund my full cost. I don't want to waste my time lugging this large box to a shipper (too heavy to carry by myself), better to tell me to put it in the dumpster where it belongs!
I would love to post the full 5 page annotated file but this site will only accept a single photo at a time so I am just posting one page to give you a feel for the problems.

I ordered a bag from OpenSky (Order #: *******), acknowledged by them on 8/14. They said "Your estimated ship date is below" but there was no such date. When nothing arrived, I investigated only to find out the bag had been shipped to Houston, TX. I immediately contacted OpenSky via email, to request cancellation and a a refund since I no longer needed the item (it had been ordered for a trip). I sent several emails reiterating the cancelation and request for a refund of $38.59. I have received several replies from an Ashish S., such as this: "AUG 25,2018 | 08:09PM EDT Ashish S. Replied: Hi Elizabeth, Thank you for contacting us. As per your email received, we have contacted the supplier to cancel this order for refund. We will let you know as soon as we hear back from them. Regardless, we will make sure to follow up with you again within 2 business days." Then, today I received the following: "|AUG 26,2018 | 09:10PM EDT Ashish S. Replied: Hi Elizabeth, Thank you for contacting us. Supplier just emailed us with the reshipping tracking # LN*******KR. Link: https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=LN*******KR However, we see that you would like to cancel this order. Since this order is marked shipped we do not have an option to cancel this order." They clearly over-rode my order to cancel, and shipped anyway days after my request was made. This is unacceptable, and is fraud, in my opinion.

NEVER have I been so disappointed in a product as this company. Also, Customer Service is HORRIBLE.

THE PURSE WAS BIGGER THAN EXPECTED.
THE MONITOR WAS A CHEAPER MODEL THAN EXPECTED
THE TOOTHE BRUSH KIT WAS OKAY.

I ordered a dual shower head from OpenSky, product was damaged. I returned the damaged product with their return label, the USPS has advised that the address is not valid. Trying to get answers from this company is like being in a mirrored corn maze. Please do not order from this company. Below is the email from USPS, minus my name and complete tracking information.

Hello,

Thank you for using USPS.com.
This is a post-only message. Please do not respond.

Has requested that you receive a USPS Tracking® update, as shown below.

USPS Tracking® e-mail update information provided by the U.S. Postal Service.

Tracking Number: **************

Service Type: Return Service________________________________________
Shipment Activity Location Date & Time With Partner________________________________________
Undeliverable as Addressed BROOKLYN, NY ******* July 17,2017 10:32 am
Arrived at Unit BROOKLYN, NY ******* July 17,2017 9:36 am
Arrived at USPS Regional Facility LOS ANGELES CA NETWORK DISTRIBUTION CENTER July 13,2017 9:55 am
Accepted at USPS Origin Facility SUISUN CITY, CA ******* July 13,2017 8:40 am
Pre-Shipment Info Sent to USPS, USPS Awaiting Item July 10,2017________________________________________

Reminder: USPS Tracking® by email

Date of email request: July 12,2017

7/25/2k17 Update:

OpenSky has honored their word and refunded my purchase price in full on July 21,2k17. It PAYS to post an honest review on sitejabber!

7/19/2k17 Update:
Hi OpenSky,

Thank you for a clear response, but as of this moment, my account that was used for this purchase is not reflecting a credit. I will wait 24 hours and recheck my account for the refund and update the post accordingly.

Hello,
I recently received an item that I did not order and would like to return it.The # is*******-1 The item is called"LED BBQ Light". I need a label for postage. I cannot find the email that usually comes with an order in the "order" section. Since I did not place an order for this item maybe you did not send me an email that has the "label" option. Please snd me an email with postage label and I will get this item back to you for credit asap.

Thank you,

Heidi Fuhrmeister users # *******ef*******f89c7

This review was added on MAY 18,2017. I NEVER got the items for order #******* with tracking #**************496. I Was told I would get a full refund. NEVER got it because I checked with my Discover card today ( May 18,2017) THEN, told items would reship with new tracking #. Haven't received a refund, or new tracking #, or reshipped items. I plan on contacting the Better Business Bureau if this is not resolved soon! I also called my Discover card today ( May 18,2017) and filed a dispute against this company. On APR 19,2017 | 07:08PM EDT
Logan M. Replied:

Hello Eric,

Were sorry your shipment was lost in transit.

Per your request I went ahead and fully refunded your original method of payment. THIS IS A LIE! I NEVER RECEIVED MY REFUND. I CHECKED WITH MY DISCOVER CARD TODAY ( May 18,2017) WHEN I FILED A DISPUTE.

Please allow 2 to 5 business days for the full refund of $57.84 to return to your original method of payment. IT'S BEEN A MONTH! STILL NO REFUND!

If you have any additional questions please let me know.

Thank you,
Logan
Customer Support Supervisor ON MAY 1,2017 I got this email: Hello Eric,

Recently, you purchased the item Portable Handheld Video Game System with 150+ Games on OpenSky.

Were writing to alert you that we noticed your shipment is currently delayed by USPS. Oh no!

Our team of support and fulfillment experts are on the job, actively working to reship a brand new order to you within the next 1-2 weeks, providing you with a new tracking number and expected arrival date. ANOTHER LIE! IT HAS BEEN ALMOST 3 WEEKS AND I HAVEN'T RECEIVED ANY NEW TRACKING # OR ANY ITEMS, AND STILL WAITING FOR THE REFUND I WAS SUPPOSED TO GET WEEKS AGO!

As an apology for this inconvenience and a sincere thank you for shopping with OpenSky, wed also like to extend a $5 reward, which will automatically be applied to your next order placed through June 30,2017.

Thank you so very much for your patience, and for your continued loyalty to OpenSky!

The OpenSky Team

OpenSky

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