I ordered a bag from OpenSky (Order #: *******), acknowledged by them on 8/14. They said "Your estimated ship date is below" but there was no such date. When nothing arrived, I investigated only to find out the bag had been shipped to Houston, TX. I immediately contacted OpenSky via email, to request cancellation and a a refund since I no longer needed the item (it had been ordered for a trip). I sent several emails reiterating the cancelation and request for a refund of $38.59. I have received several replies from an Ashish S., such as this: "AUG 25,2018 | 08:09PM EDT Ashish S. Replied: Hi Elizabeth, Thank you for contacting us. As per your email received, we have contacted the supplier to cancel this order for refund. We will let you know as soon as we hear back from them. Regardless, we will make sure to follow up with you again within 2 business days." Then, today I received the following: "|AUG 26,2018 | 09:10PM EDT Ashish S. Replied: Hi Elizabeth, Thank you for contacting us. Supplier just emailed us with the reshipping tracking # LN*******KR. Link: https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=LN*******KR However, we see that you would like to cancel this order. Since this order is marked shipped we do not have an option to cancel this order." They clearly over-rode my order to cancel, and shipped anyway days after my request was made. This is unacceptable, and is fraud, in my opinion.
Hi Elizabeth! We are sorry to learn about the issue you are having with your order. Our Customer Love team will be reaching out to you today to attempt to resolve this matter. Thanks!