kristen e.

The negative reviews detail the precise fears I have about ordering from this site. I probably won't order from this site.

I had booked a flight from Madison, Wi to Seattle, Wa in September. Plan was to leave Madison on Dec. 22nd and be with my daughter and grandchildren in Seattle for Christmas. I received a confirmation email from Orbitz on Sunday Dec. 20,2015, confirming the flight. So, I showed up at the airport on Dec. 22,2015, and was told I no longer had a flight. American Airlines told me that Orbitz had switched me to United. The United flight had left sometime around 8 AM and there were no more flights. United told me that Orbitz had canceled me on the flight. Subsequently, I spent about 3.5 hours on the phone with Orbitz, crouched in a bent position because there was no where to sit, trying to find a way to get to Seattle. Orbitz just continued to blame ME for my not having a flight, saying they had emailed me in October telling me my flight had been changed. Wrong. Orbitz emailed me in October telling me my flight on American had been moved from 1:30 PM to 12; 30 PM on Dec. 22nd. Nothing else. And I have all the emails to prove this. I was devastated that I couldn't get to Seattle for this long-planned-for Christmas celebration. Ultimately, I left the airport with no resolution, just blame of me, went home, and spent the next 2 days attempting to get resolution from Orbitz. Nothing. My sister then joined in attempting to get something from Orbitz. Orbitz just continued to blame me. And, then, they blamed United. Suffice it to say, there has been no resolution. Christmas with my family was ruined. I will NEVER use Orbitz again and I highly recommend no one else use Orbitz again.

I was going to order some things this morning, have been considering it for a week or so. The site itself made me uncomfortable, is not easy to navigate. And now so many negative experiences suggest I won't order anything, after all. Just too similar to what I experienced with Orbitz this week. No ownership of problem, blame the customer, no real resolution.

I had booked a flight from Madison, Wi to Seattle, Wa in September. Plan was to leave Madison on Dec. 22nd and be with my daughter and grandchildren in Seattle for Christmas. I received a confirmation email from Orbitz on Sunday Dec. 20,2015, confirming the flight. So, I showed up at the airport on Dec. 22,2015, and was told I no longer had a flight. American Airlines told me that Orbitz had switched me to United. The United flight had left sometime around 8 AM and there were no more flights. United told me that Orbitz had canceled me on the flight. Subsequently, I spent about 3.5 hours on the phone with Orbitz, crouched in a bent position because there was no where to sit, trying to find a way to get to Seattle. Orbitz just continued to blame ME for my not having a flight, saying they had emailed me in October telling me my flight had been changed. Wrong. Orbitz emailed me in October telling me my flight on American had been moved from 1:30 PM to 12; 30 PM on Dec. 22nd. Nothing else. And I have all the emails to prove this. I was devastated that I couldn't get to Seattle for this long-planned-for Christmas celebration. Ultimately, I left the airport with no resolution, just blame of me, went home, and spent the next 2 days attempting to get resolution from Orbitz. Nothing. My sister then joined in attempting to get something from Orbitz. Orbitz just continued to blame me. And, then, they blamed United. Suffice it to say, there has been no resolution. Christmas with my family was ruined. I will NEVER use Orbitz again and I highly recommend no one else use Orbitz again.

I ordered lights from this company and they didn't work, no way to repair them. Just junk.