After having one too many bad experiences buying make up brushes from amazon and hearing nothing but good things from beauty YouTubers, I decided to try some Morphe Brushes.
I spent forever checking out their extensive collection of make up brushes. I love that they have highly specialized brushes (like ones specifically meant for applying nose contour) that are broken down into categories (powder, foundation, contour, etc.). I also couldn't believe the prices. I found them to be extremely reasonable ($14 for a bronzer brush that would have cost me $36 at Sephora).
I placed my initial order, only to realize a couple days later that I had completely forgotten a few crucial items. I read their FAQ and saw that if you needed to make changes to an order, it must be done within 2 hours of placing it. Ugh. I saw that my order was still listed as unfulfilled so I decided to shoot them an e-mail. It never hurts to ask, right?
The next business day I received a reply telling me to call customer service as soon as possible to try and get my items added to my order. I did just that and found out that the order was currently being processed. Double ugh. However, all was not lost. The girl I spoke to gave me a 15% off coupon code and told me to go ahead and place a separate order. She had me e-mail her my new order number and gave me free rush processing so I could receive all my items at the same time.
Wow. I totally wasn't expecting that. I couldn't believe how helpful everyone was. They really went above and beyond. The only negative thing that I can think of to say is their processing and shipping time, but that's only because they're wildly popular. They work hard to try and keep up with demand.