I ordered a product that turned out to be a complete piece of junk. Literally junk, it barely functions. This was marked as a final sale item. I thought that under the circumstances of it being completely faulty, opensky would understand and help me out. Nope. I'm still wading through "customer service" hell.
I am well aware at this point that companies sell their products through them. Guess what? So does Amazon! Amazon also stands behind EVERY company that sells through them and will step in to help you if you need ANY assistance. Not opensky. They just tell you to figure it out with the company and send you on your way. Awesome.
All I can do is keep trying to get my money back. Please don't make the same mistake I did. Go to Amazon where you're pretty much guaranteed not to get screwed over.
Starting last week, they started spamming my college email address that I haven't used in a year or two, which is set to forward to my normal email. Never heard of them. A quick look at their merchandise and its all cheap but overpriced Chinese knock offs.
I love how I've gotten over 16 emails in the past week. God bless Gmail's filters...
The emails start with saying I have $150 credit, and then a $250 credit. Honestly, who's their email marketer? Hopefully, not too many people fell for this crap.
Hi MS! We’re sorry to hear that you’ve been receiving unwanted emails from us. It would be our pleasure to further assist you with this issue! Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us
I placed 4 orders with open sky, and received 3 in time for xmas (12/10/15 order date), the 4th through Vista Shops stalled in Coppell, TX for 19 days. I am supposedly receiving these christmas gifts today, after the tree is down, and the guests have gone.
Customer service would not help until they had contacted vendor, and refused to cancel this order.
Hi Cheri! We are sorry to hear about the trouble you are experiencing. OpenSky hosts thousands of different shops, and it sounds like we are already in the process of reaching out to the merchant directly to confirm what has happened with your order. Although we cannot cancel an order without consulting with the merchant first if the order is already being processed, we will certainly make sure you receive a full refund if your order cannot be fulfilled for any reason. If you no longer need any of these items because they did not receive in time for Christmas of course, we can assist you with your options in that regard as well.
My order ended up several states away from me and when they issued a refund, it was not for the full amount. Disappointed that Living Social associates themselves with them. I would give them a minus if I could.
Hi S L., We apologize for the difficulties with your recent order. OpenSky hosts thousands of different merchants, each of which is responsible for fulfilling their own orders, but we are always happy to help when issues of this nature occur. Based on the circumstances you described, you certainly should have received a full refund. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to continue working with you to resolve this matter to your satisfaction.
I have weird feet. These sneakers didn't irritate my feet. Nice and comfortable. I wear 6.5-7.0 purchased a 7.0 and the fit was just right. There is not much padding but seems to be room for inserts if desired.
Even though I started with OpenSky 3 years ago (my 1st order), all of my other purchases have been over the past year. Out of 7 orders, I only had a problem with one, because the seller was out-of-stock on what I ordered. Even tho' seller emailed me, she sent out a substitute before I could respond to her email. I got right on the phone with OS's customer service & they handled it, esp. Since substitutions are not part of their policy. I've been thoroughly happy with my purchases, ranging from candles to scarves, but do advise to read the product descriptions carefully, and any buyer feedback.
One of the most tricky and dishonest online business. While they advertise fancy and beautiful stuff, they deceive you into buying through their shady, dodgy free credit. They promised to use your credit card for shipping only and later found out they charge so much for stuff I could get on Amazon or eBay cheaper. These people are dangerous and Consumer franchise board should close them down.
Hi Michelle! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of independent merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you need any further assistance, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Price was good but continuously having to check shipping status is annoying. Have contacted regarding stagnant delivery and will allow a few days for update otherwise, i will be disputing charge with my my cc company due to item not received/services not rendered.
Hi Karla! We are sorry to hear that the shipment of your order appears to have stalled. Provided you have already contacted our Customer Love team directly from https://www.opensky.com/content/contact-us, we will look into this matter and get back to you soon (if we have not already). We will have no problem providing you with a full refund if your order cannot be fulfilled for any reason, so there should be no need to file a dispute with your credit card company. We look forward to working with you to make this matter right.
Bought canvas purse with pockets and zippers - compartments were just what I needed.
After using it less than 1 month, (and I had switched to another purse for about 10 days during this 30 day period), the lining ripped away from the fabric in one of the pockets. When I wrote to ask what they would do - got so sad, too bad you can't return after 14 days. CHEAP product and won't buy from them again.
Hi Marilyn! We are sorry to hear about the trouble with the quality of your recent purchase. OpenSky hosts thousands of different shops and, while we generally cannot process returns outside of the standard 14-day window, we may be able to work out an exception with the merchant under the circumstances. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this further.
Love the soft fabric on this cute shirt! The sizing is odd, though. I had to order an XL when I normally wear a M or L size in shirts. I'm glad I looked at the sizing chart, because I would never have thought a Large would only accomodate a 34 inch chest. Maybe look into making your sizes more standard to avoid confusion.
Hi Catherine! Thank you for the suggestion! We look forward to you visiting us again in the future!
Bought this headset mainly to work at my desk and walk. I LOVE having cordless headphones... and they stay in range of my phone for several feet. I can get up and grab something off the printer and still hear my music. If someone needs to talk to me... just a little tap on the right ear set and music pauses. Sound quality is really good and volume control is also on the right ear set. When turning them off you just press until a voice announces that you are powering down. :)
The overall quality of everything I have purchased, from opal earrings to "bamboo" bedsheets (feel more like polyester) are not the best quality. The old saying, "You get what you pay for" should be taken into account. Everything I've ordered has been very low priced but very low quality as well. I would save your money and get better quality from other sites.
I like the variety of things offered on OpenSky, unfortunately, I have yet to receive anything that is as nice as it looks or have proper fit or have any whiff of quality, especially considering the exaggerated prices. First order went into the dumpster, this one is being fully returned. Won't be wasting my time with this site again.
Hi Alida! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
They have everything from soup to nuts! Whether you are looking for clothes, jewelry, gadgets, beauty supplies, etc., you will find it! Amazing array and great prices... bargains galore and deals on shipping too!
Aqua Tunes Bluetooth Waterproof Sports Headphones bought these for $50.00 plus, they are defective. The charger is really frail. I wanted a refund or replace. Not I had to do that with in 14 days. The product should be warranted by manufacturers. NOT shopping at OPEN SKY anymore.
Hi Cindy! We’re sorry to hear about the defective items received! Please send us a private message with your order number and email address that is associated with your OpenSky account. We look forward to further assisting you with this issue.
Ordered jewelry case Feb said it was shipped no movement on tracking number, now it is March 17 contacted Opensky again stock email back. Either reorder or refund my money. Can't talk to anyone directly!
Hi T T! We are sorry to hear the jewelry case you ordered got stuck in transit. If you have already sent us an email from https://www.opensky.com/content/contact-us, we will get back to you soon! Rest assured we will look into this matter and will surely be able to provide you with a full refund if your order cannot be fulfilled for any reason. We look forward to working with you to make things right.
This shopping platform may be good for merchants but doesn't protect buyers.
Ordered something that didn't work. Most items are made in China of lowest quality ever! Also, have been waiting on another order with tracking # in my order status which doesn't even exist!
Beware shoppers!
Hi Augusto! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!
Guess I have learned my lesson. Gave them one more chance to deliver functional working product in reasonable time with follow up that was never responded to and this is the last order ever! What is the reason this company runs such a shoddy business? Disgusting.
Arrived much sooner than expected! Quality merchandise! The price was very low. The deciding factor for me was choice of colors. It is a true deep purple which I have had difficulty finding. Will order again I am sure!
I regret doing business with this site, be ever so careful when ordering if you order and go back in for another bite. They have a no return policy for a reason, their products suck and not worth the money!
Overview
OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.
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Hi Amy! We are sorry to hear you are dissatisfied with your recent purchases. OpenSky hosts thousands of different shops and each merchant is currently able to specify whether or not they accept returns on their products. However, in the event an item is not as described or otherwise non-functional, we should be able to help you return the product regardless of the status return policy. Please continue to follow up with our Customer Love team about this and we will help you resolve the matter in the best manner possible. Rest assured, we will make sure you can return the product for a full refund if the issues you are experiencing cannot be resolved.