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The whole process was easy. Cheap price quick shipping. My item a rather expensive portable ac unit arrived damaged. Spoke with customer service, and exchanged a few emails. The vendor requested photos of the damage and approved the return. I was refunded very quickly. Don't understand the bad reviews. My whole experience was a waste of time but the rectified the situation as soon as they were aware. I would buy from again.
Tip for consumers:
They respond quickly. Just follow their instructions and they refund/fix.
Products used:
LG 12,000 BTU portable air conditioner
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