Justfly.comReviews 6,164

I will NEVER use them again. I booked two flights to Hong Kong separately, one right after the other for my friend and me. I was flying from Kalispell, and he was flying from Seattle. We were to meet in Seattle and both were booked on the same flights sitting next to each other the whole time. I booked these flights about 7 months in advance and were flying on Alaska air, Hainan airlines and Hong Kong airlines.

About 3 months before the date of our trip, we received notification that one of our legs back from Hong Kong was cancelled and to call and rebook. I called JustFly and they helped me rebook us on new flights back. It seemed easy and not like a huge problem at the time.

Fast forward to 6 weeks before our trip. I was getting all my paperwork in order and they had sent my friend a new itinerary with the new flights on it, but I still had yet to receive mine, which I needed for my travel insurance. I call them and I got a very rude person on the phone who cannot give me a good reason why they cannot send me the new itinerary, just says that they can't. I argue with them that the flight I rescheduled for my friend at the exact same time was already approved and a new itinerary sent. I got so frustrated because they were so unwilling to help me that I hung up and decided to email the airline myself,

The airline emailed me back and to my utter dismay, tells me that that I have not been rebooked, that there were no flight changes for me in the system. I called JUstFly back and spend HOURS on the phone with them and I am still not confident I will be on any flight back from Hong Kong come December. They still tell me they cant send me a new itinerary for 48-72 hours which is what they said last time and I never received one. Stay away from these people.

DO NOT USE JUSTFLY.COM! I repeat DO NOT USE JUSTFLY.COM and DEF> DO NOT purchase the "insurance" --IT IS NOT insurance --it's just YOU tossing $20 to an empty hole! They will NOT refund your $$$ and only offer what an airline would offer (need a medical doctor written form, and submit by mail and MAYBE they will grant your a partial refund). I feel completely ripped off! FYI our tripped was booked with TWO airlines and after simply calling the airlines, we got our $$ back (via United and Frontier). We will NEVER EVER use justfly.com EVER!
-consider yourself warned
DO NOT USE!

I made reservations from Newrk NJ to Beunos Aires Argentina with JustFly. I needed 4 seats for my son, his wife, baby and us. They booked the seats and because we were traveling with a baby we could not do the boarding passes with American Airlines. American told us wie would have to do the boarding passes at the airport. So we went to the airport on the day of travel and were informed the seats we were given by JustFly were already taken and they had no record of the seat reservation. This happened on the way back as well. The seats were reportedly premium seats and we we not charged premium pirces, hence, we had to rebook. Unfortunately on the way home there were only premium seats and we had to spend another $180 to secure 4 seats in a row. Again I do not know wheter this was incompetence or deception on the part of JustFly.

Justfly.com changed my flights to Australia to add a 7.5 and a 10.5 hour layover to my trip to Australia. They changed 4 of my 6 flights in my itinerary. They told me the airline makes changes and that they are not responsible. Upon contacting Qantas about these flights, I found that all ticket changes are made through Justfly.com. I've made 6 calls to customer service with no avail. I asked to speak to a supervisor and was told that one would call me back within 3 hours. I received no calls back. I just spent 1.5 hours waiting to speak to a supervisor to seek help. Now I know that Justfly.com received a F RATING BY THE BETTER BUSINESS BUREAU! I am still waiting for my flight to be corrected. Justfly will comment on this review saying they are working with me through an "escalation" process. This isn't true I've emailed and messaged someone from this department on Wednesday then they disappeared. Won't return any emails. I've spoken to a representative from Qantas who told me it was a simple fix and they just needed someone from Justfly.com to contact him. I gave Justfly the direct number to Qantas North American sales who could correct my flight and still nothing is being done!

I wish I had done a google search of this company before I bought my tickets. It's not even 24 hours... it Is an hour to be exact since I have called to cancel my reservation and you wouldn't believe the outrage that was brought upon me. I spoke to a horrible representative who insisted I paid $75 to get a refund. I said absolutely not, I have a 24 hour window to cancel my flight free of charge and it hasn't even been an hour. They were so shook that I knew this information... that they knocked it down to 50, then to 25. I said absolutely not! The laws of the US state that I have 24 hours and I am not paying anything to cancel this reservation, now kindly refund my flight. After two attempts at horrible customer service one where I washung up on and the other where I am currently on hold for 30 minutes, I am going to get my refund for which I am entitled to per the law. BOTTOM LINE IS DO NOT USE THIS FRAUDULENT SITE! I'll keep you posted. If you speak to a SARAH or IRIS, know that you will not get anywhere

Pay attention to the other reviewers that say stay away! Justfly makes it so you cannot change a flight through the airline, only through them. They charge you an exorbitant amount of money to change your flight (mine was $450 + the extra for the fare difference).

I tried to do it through their website and came across the fee. I thought I could get the fee lowered even a small amount as a show of good faith by talking to a human.

After waiting for the representative on the phone to speak with her manager, she informed me that she couldn't lower the fee. Even a little? Nope.

Wow!

I won't be using their services again and will book directly through the airline next time. I recommend you do the same.

I can not be any stronger when I say DO NOT BOOK THROUGH JUSTFLY, Their cancellation policy is a rip off and we ended up losing $1000 for a $391. Flight. We was on hold for over an hour trying to speak to a manager (which was no help at all) their customer service sucks and they put you on hold for EVERYTHING. Have been trying to resolve the same issue for 9 days and still no results. I do not mind paying for things that I made a mistake for but to pay over and over again is not right. This company is horrible! I made 1 of the biggest mistakes of my life by booking with them NEVER AGAIN! Save yourself money, time and stress.and book directly with the agency!
I have never put a review online for a company, but I would not rest knowing that I did not say something to try to warn others.

DO NOT USE JUST FLY.COM! THE PRICES WILL INTICE YOU BUT THE FLIGHTS ARE NONREFUNDABLE, NON TRANSFERABLE AND YOU WILL NOT BE ABLE TO MAKE CHANGES. THEY STATE ON THEIR WEBSITE THAT THEY OFFER 24/7 CANCELLATION AND THE INSURANCE TO COVER TRIPS IS VERY SPECIFIC. AGAIN, GO THROUGH THE AIRLINE, DONT MAKE THE SAME MISTAKE I MADE. I was so very disappointed in justly.com. I will never use them again, Kayak is my go to from now on. They stand by their customer service and promises to their customers. Do not fall for this, its a racket.

ABSOLUTELY HORRENDOUS EXPERIENCE!

This company lied about their cancellation policy, deceived us in how their insurance policy works, and we had to eventually pay about a thousand dollars extra to get it taken care of directly through the airline. They added on fee after fee to total in hundreds of dollars worth of cancellation and rescheduling fees we were never told about.

I will NEVER recommend this company, and I will do everything I can to warn people about the terrible experience we had.

We purchased our tickets in April as well as cancellation insurance ($130). The trip was planned for December. We did have to reschedule our flights to a later due to to unexpected circumstances. The cancellation policy only covers you if you or any of the passengers die. So, we had to pay a cancellation cost. A few weeks after canceling, I called the airline, and found out our flight was never actually cancelled, yet we were charged.

We can outgoing flight through Delta, and got that taken care of promptly by calling the airline. They charged us $100 to change our flight. Justfly was trying to say that on top of the cancellation charge ($75 per passenger), we needed to pay a $200 per passenger reschedule fee, along with their fees (which ended up being over $500).

Because I had such a great experience with Delta, I called our return flight American Airlines to do the same thing. We had a difference experience, but were able to reschedule our flight for $147 per passenger (still $300), but cheaper than JustFly quoted us (Which was again, $200/passenger along with their "fees").

I purchased insurance, which did nothing. I used a 3rd party to get cheaper tickets, and then it has turned into a nightmare. I called them back calling them out on the cancellation failure on their part, and they refused to give me a refund, even though they never actually did anything about the cancelled flight.

I tried to cancel the insurance because it also wasn't doing anything for me, and the airline would take care of me better than this company. They wouldn't refund this either.

This is a fraudulent, lying company and I do not recommend them at all! They outsource their customer service department and nothing ever got resolved.

My husband and I bought tickets to Cancun, we made a mistake on my name so we had to pay a 50 fine to cancel, and rebook. While on the phone. They booked 5 tickets instead of one, now just fly is refusing to pay our cc back. They offered to credit through their company. Had a run around all the time. Asked for a manager, one wasn't available so we requested a call back. Which they said 1-2 hours later. After 4 hours we called back, instead of calling us back the manager left a note on the booking... horrible customer service for when they made the mistake and double booked my family. Instead of just canceling one ticket.

This was my first and last time using Just Fly. I booked 2 roundtrip tickets JFK to Lisbon on TAP on the phone with a representative called Ken. I clearly asked him if seats and baggage were included with the price. He said seats would be assigned at the end of the purchase and baggage was included. We did pick seats however, 2 days later I eeceived an email from TAP saying baggage and seats were not included in my fare. I called TAP and after a long wait did speak to someone who said I did have a seat just not an assigned one. This was CLEARLY MISINFORMATION! On my booking receipt from Just Fly it says:
Personal item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: 110.00 More Baggage Details
This information is not true! TAP said I had to pay a fee for checked bags since I had a discount rate.
So Beware of using JUST Fly.
I could not find an address to write to anyone and I did not receive any help when I called!

Warning! - JustFly is NOT the site to use if you are price comparing and want the lowest price. If the price goes down in 1 hour, like it did for me, you are screwed.

I found a lower priced ticket ($582) on several sites (including Justfly) about an hour after I purchased the ticket on JustFly.com. $76 cheaper than the ticket I just purchased. I have never purchased a ticket on this website before and usually purchase through Expedia or United which allows you to cancel within 24 hours without a fee. But I felt comfortable booking on the JustFly.com site because they state that you can cancel with 24 hours. I assumed that they were like Expedia. However, you will have to pay a cancellation fee of $75 to cancel. The cancellation fee agreement is listed on a different link in the terms and agreement. If they are going to post that they allow 24 hour cancellation, they should also clearly and boldly post that there is a cancellation fee of $75. I think that this is misleading and dishonest. I called the customer service and they refused to cancel the reservations without charging me a fee. They could have just adjusted the price with the lower price but they said they will charge me a $75 cancellation fee to do this...

Further, they should look into whether they are violating any federal laws. (see below from the transportation.gov website)

This notice provides guidance to U.S. and foreign air carriers regarding compliance with the customer service rule that requires carriers to hold a reservation at the quoted fare for 24 hours without payment or allow a reservation to be cancelled within 24 hours without penalty (the 24-hour reservation requirement). (14CFR 259.5(b)(4), 76 Fed. Reg. *******, *******, Apr. 25,2011)

Justfly is sneaky and engages in unethical practices. I bought 2 tickets and one of the first names on the ticket got misspelled. They absolutely refused to change the spelling of the name unless I paid them a $75 dollars. Everyone I spoke to spoke minimal English. They were rude and unhelpful.

Second, the advertised price was bogus. When I went to purchase the ticket a popup said the price listed had increased. If that was the case why was it advertised at a lower price?!
I will never ever use the site again and I urge everyone to avoid getting swindled.