Katherine m.

My husband and I bought tickets to Cancun, we made a mistake on my name so we had to pay a 50 fine to cancel, and rebook. While on the phone. They booked 5 tickets instead of one, now just fly is refusing to pay our cc back. They offered to credit through their company. Had a run around all the time. Asked for a manager, one wasn't available so we requested a call back. Which they said 1-2 hours later. After 4 hours we called back, instead of calling us back the manager left a note on the booking... horrible customer service for when they made the mistake and double booked my family. Instead of just canceling one ticket.