Candace C.

I will NEVER use them again. I booked two flights to Hong Kong separately, one right after the other for my friend and me. I was flying from Kalispell, and he was flying from Seattle. We were to meet in Seattle and both were booked on the same flights sitting next to each other the whole time. I booked these flights about 7 months in advance and were flying on Alaska air, Hainan airlines and Hong Kong airlines.

About 3 months before the date of our trip, we received notification that one of our legs back from Hong Kong was cancelled and to call and rebook. I called JustFly and they helped me rebook us on new flights back. It seemed easy and not like a huge problem at the time.

Fast forward to 6 weeks before our trip. I was getting all my paperwork in order and they had sent my friend a new itinerary with the new flights on it, but I still had yet to receive mine, which I needed for my travel insurance. I call them and I got a very rude person on the phone who cannot give me a good reason why they cannot send me the new itinerary, just says that they can't. I argue with them that the flight I rescheduled for my friend at the exact same time was already approved and a new itinerary sent. I got so frustrated because they were so unwilling to help me that I hung up and decided to email the airline myself,

The airline emailed me back and to my utter dismay, tells me that that I have not been rebooked, that there were no flight changes for me in the system. I called JUstFly back and spend HOURS on the phone with them and I am still not confident I will be on any flight back from Hong Kong come December. They still tell me they cant send me a new itinerary for 48-72 hours which is what they said last time and I never received one. Stay away from these people.

My father and I used this company for one of our investment properties a little over a year ago and were very pleased with the service and product we received aside from a little bit of damage to the dishwasher that did not show, so we decided to go with them again for a new apartment we are building for me. I am very unhappy and frustrated (to say the least) with this experience.

It took a month to get the appliances, which was okay at the time as the building was not finished yet. However, they said delivery would be 1-3 weeks and we ordered on July 22nd and received them on August 23rd. We inspected the appliances by cutting off the sides of the boxes and checking for damage. The men who delivered them were behind schedule and were rushing us to finish, but I inspected every side for scratches and dents by cutting the cardboard off the sides with a box cutter. Everything seemed okay at the time, and we signed the delivery papers and the men left.

As we were moving the appliances into the garage, we picked up the oven and noticed the leg was completely bent. (Not noticeable upon first inspection. We set it down and upon further inspection, noticed that the hinge was also bent and the oven does not close at the bottom. This damage was not noticeable until it was picked up off the ground and looked at from the bottom.

I sent two emails to US Appliance (with photos), asking for a resolution to the problem, and both of them were completely ignored. I called and spoke to a woman in customer service who was very rude and they are unwilling to do anything for us. She kept saying that we "failed to adhere to their 24 hour damage policy." I can't report damage I don't know is there. This damage is more than cosmetic and can not be seen until you physically pick up the oven and look underneath. I expected them to be a little more helpful than they were. She told me to call Frigidaire.

I called Frigidaire and they arranged to send one of their authorized technicians to come out and look at the stove. I was told that fixing it may not be covered and I would have to pay out of pocket to fix the stove so it could be used. ( a brand new range, still with it's protective covering.) The technician came out and after looking at the range, told me it was not able to be repaired. He said that because the box was not damaged, this is most likely something that happened in the warehouse and that it was completely structurally damaged and could not be used. It had most likely fallen off a stack in the warehouse. He said it has what is called "concealed damage." He reported it to Frigidaire, who then says that they will NOT be replacing it, to contact the company I bought it from. I called US Appliance again and explained the situation, and they basically told me I am SOL, and they will NOT be replacing it because I do not have the original box it came it. (The one we were told to rip off to inspect the appliances.

I am now without a range oven (even though I paid for one) and having to deal with the credit card company to dispute the charges and possibly have to take it to small claims court.

This company is doing nothing but scamming their customers. They take your money and don't care about what happens after that. Go anywhere but here. I wish I had checked out their Yelp reviews before buying. Many people have the exact same story as I do. I would never have done business with them if I had. Run.

Update: After a lot of headache, I received a refund. It took almost 2 months to get it, so I have been without a stove for that long because I cannot afford a new one until I get my money. Their shipping company no called and no showed the first week they were supposed to get it. After a ton of phone calls and hand-holding they finally came and got the stove last week. Two days later they sent me a refund which still has not yet hit my credit card.

I appreciate that they finally gave me a refund, but it is too little too late for me. I do not like how I was treated and what an inconvenience this entire process was. I will never purchase anything from them again and would never recommend them.