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The person I spoke to was courteous but I was put on hold for 30-40 minutes while the JustFly rep had to call JetBlue to confirm that I am entitled to a refund. My flight was cancelled due to weather conditions so it was no surprise that JetBlue was fielding an inordinate amount of calls from customers whose flights were cancelled. I do not understand why I had to wait for the JustFly rep to get through to JetBlue.
Lee W.'s review of Justfly.com earned a Very Helpful vote
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