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JustFly Questions & Answers
Here's what consumers have asked with answers from JustFly staff and previous consumers.
28 questions answered
11% answered in 1 day
78 questions sorted by: recent | popular | fewest answers
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This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY

By BRIAN B.
Helpful answer 1
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They are not reliable at all. Take your business somewhere else.

By Benjamin S.
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It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD

By BRIAN B.
Helpful answer -1
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Hi there, As per checking your booking, the ticket that you cancelled is non-refundable. No refund can be processed as ticket is only applicable for future travel credit.

By Sarah C., JustFly Representative
Helpful answer 0
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Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team

By Sarah C., JustFly Representative
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Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team

By Sarah C., JustFly Representative
Helpful answer 0
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I would not trust them again. Once was enough. RUN away!

By Wade P.
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Hi Greg, If you're concerned about your booking, send us a private message with your 9-digit booking reference number and tell us what the issue is. We'll reach out to you help. Kind wishes, JustFly Team

By Sarah C., Flighthub Representative
Helpful answer 0
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Hi Alfonso, We're so sorry to hear this! Could you please send us your booking reference number by private message? We'll look into this as soon as possible. Kind wishes, JustFly team

By Sarah C., Flighthub Representative
Helpful answer -1
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Hi Anne, Thanks for reaching out to us on SiteJabber. You can find information on our cancellation policy here http://www.justfly.com/help/faq/I-have-to-cancel-my-flight We always recommend that you confirm your reservation directly with the airline 48-72 hours prior to departure, regardless of where you book. This is to ensure that your flight is scheduled to take off as usual. If you have any questions or concerns, send us a private message and we'll be happy to help! Kind wishes, JustFly Team

By Sarah C., JustFly Representative
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