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Two insurance policies for one ticket. Yes, and apparently I bought the wrong one for a cancellation, even though they charged me. They have canned answers and will DO NOTHING. Best bet is to turn them into the BBB and Consumer Protection Agency. Do not forget to call your credit card company and dispute the charge. This company should be put out of business and not allowed to prey on consumers!
Stay away! They will confuse you, take your money and do nothing about it. I am an experienced traveler and they DOOPED ME.
Brian B.'s review of Justfly.com earned 4 Very Helpful votes
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Do not buy any thing from this company even if it is free. Useless agent, useless managers and...
I will never use Justfly again, this is the worst airline ever. No customer service at all. I...
Hi Brian,
Thank you for taking the time in reviewing our services. We have successfully located your reservation and we do see you purchased CSA insurance through us. We understand how plans can change at any moment which is why it is important to purchase insurance however, CSA is a company we offer through our website therefore it is not our insurance plan. When a change or cancellation happens on a file, we as a travel agency need to follow the airline fare rules and charge any applicable fees. Once changes are made, you would then need to open a claim with CSA and they will do the necessary refund if any.
Thank you for taking the time in reviewing our services. As an online travel agency, we do offer 24 hour cancellation as per the airline's fare rules. However, even though a ticket is purchased within 24 hours, all changes or cancellations will have fees. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions)
We apologize for the inconvenience.
Kind wishes,
JustFly Team