Overview
Oojo has a rating of 4.6 stars from 1,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 5th among Discount Travel sites.
The web site was very easy to work through and other we- sites could learn some lesson from yours. Now you are behaving badly. I want to leave a short sharp no nonsense comment and you don't appear to be satisfied with this, You want an essay
Oojo is nice, customer care system is nice
Awesome. Highly requmened. Guys try this once, you will love it. Easy process and you can get official support.
We truly appreciate your kind words! OOJO is all about making travel easier, and we’re thrilled to hear we did that for you. Looking forward to working with you again!
Got a great deal on Etihad, and the booking was a breeze. I would recommend Oojo for all your travel needs.
We love your positive feedback! We’re happy to know OOJO made your experience hassle-free. Looking forward to helping with your next adventure!
I booked 2 tickets more than a month ago and one flight was canceled by airline but I never received notification from ooJo, only from airline. I called oojo and they have to verify, how sttange?
I called them many times asking for alternative and so I can be on my destination on the date I wanted, talking to about 10 agents and have to repeat my whole history from beginning because they don't have records but keep telling me that they put notes and whoever pick up my call will understand, nut no, no single one understands.
Finally they sent me a rescheduled ticket but the date is different and for me there is no purpose to be there on a different date. I called them in last 4 days every day 2-3 times and no one can fix it, always told me that someone will contact me, never.
I lost my confidence and called them back today, spent almost 2 hours again and just want refund and make a deal because it's not my fault, it's airline and ooJo's fault that I have to cancel it. They only agree to give me about 30% back, I paid $1600, probably in 4-6 weeks it's not fail at all. I have to call my card to stop the payment or get money back or dispute.
Their customer service is bad, call sounds quality is poor, plus heavy accent it's very hard to understand.
Dear XINMING F,
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:368816
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
Scheduling a flight from the website is convenient, easy to understand and easy to navigate. Purchasing the ticket is simple and self-explanitory. I highly recommend this website because you will find affordable prices compared to others.
We put a lot of effort into make our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
This crew will call you and let you know how they can help you solve issues or concerns with the products sold on their site. Outstanding service for the 4th vacation with them.
Thank you for your kind words! We’re so glad to hear that you’ve had such a positive experience with us on your fourth vacation. Our team is always here to assist you and resolve any issues or concerns you may have with the products on our site. Your satisfaction is our top priority, and we’re thrilled to have earned your trust and continued business.
Really liked every thing communication arranged everything I got the service, recommend to use service.
Many thanks for such a great review of our services! We are so pleased to hear about your satisfaction with the agent's assistance!
I was going to book a flight on Avianca but the website was glitching. My booking with this site was fast and easy. Counting on a refund if my flight prices will decrease 😉
Dear Customer,
Thank you for taking the time to share your experience and we look forward to welcoming you back soon. It's our goal to deliver the highest quality of service to all of our customers. In consequence, we'd love to learn more about what prompted the low star rating.
Your review is assigned a special ID: 362987
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
I'm the finance and mother of ahsen who book them a ticket,.this is my 3rd time to book a ticket from oink and it's seems like everything ok nothings problem so I hope at this time become ok again
Thank you so very much for your loyalty and cooperation with us! Your satisfaction with our services is very important and we are so happy to be of great assistance to you!
The site gave a great flight price, plus offered a $20 discount when signing up (but I'm not sure how or when I actually get that). The reservation process was easy, although it would be better if Oojo laid off the hard sell on all the add-ons and such, which would make the process faster and smoother.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Simple, the process went through quickly. The ticket prices were EXCELLENT. All the add-ons were expensive... Lost luggage insurance, cancellation insurance and one other insurance.
It was a pleasure serving you!
I absolutely loved booking a flight with Oojo.
It was user friendly, fast, at a great price and most importantly safe with Two-factor authentication (2FA) which is a security method that requires two forms of identification to access resources and data.
We are so happy to hear about your satisfaction with our website! Looking forward to assist you once again whenever you desire to travel!
Was very easy to deal with my problem, and the price is excellent, much cheaper then everyone. Love it.
We are glad to hear that our agents have assisted you very well! Thanks a lot for cooperating with us!
Pleased with your service to date
I didn't seemed to not have completed the form when I first applied but it was easy to resubmit it.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Observed an increase in ticket price when making the payment though the advertised price was bit lower.
Thanks a lot for a perfect review and cooperation with us!
It's my first time booking a flight with any third party site and so was very stressed but the price was very attractive so went ahead and called and was guided very well by Kalan who put me at ease and helped me book the ticket online. I didn't like that they could not do it for us. But guess in a way it's good that we don't have to give our card details to anyone. Immediately after I booked I got my e ticket in a min and I checked the ticket with booking details on the airline site and it was there. Was able to put my meal details and was at ease. Thank you for the easy process
Kalan would be so pleased to hear about your wonderful impression on him! Thank you so very much for being our Customer! We highly appreciate your time and cooperation!
I really like this website no hustle it's not hard to contact their customer service. I strongly recommend this website.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
We are so glad for your satisfaction with our services! Thank you so very much for dealing with us!
Extremely easy website. Lots of choices if times and prices
Thank you for your feedback! We're glad you found our website easy to use and appreciated the variety of options for times and prices.
Call center experience was very helpful and coherent thank you very much!
Many thanks for such a great review of our services! We are so pleased to hear about your satisfaction with the agent's assistance!
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
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- San Mateo, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear that you had a wonderful experience with OOJO! We love helping our customers have smooth and enjoyable trips. Can’t wait to assist you on your next adventure!