Overview
Oojo has a rating of 4.6 stars from 1,582 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price and second time. Oojo ranks 5th among Discount Travel sites.
Booking flight was easy and straightforward.
After purchase, a quick follow up call from Hana to confirm that everything was OK. That reflects customer care and that's appreciable.
Very prompt service and quick follow up confirmation by the staff.
My experience was very good. Sammy patiently worked with me as I worked with my bank to overcome daily expenditure limits. I felt like he cared. I'm sure he did care. I'll be sure to return to Oojo in the future and recommend it to others
We are so glad to hear about your satisfaction with our agent's assistance! Thank you very much for booking with us!
More convenient to purchase tickets, And a lot of different options and choose
Amazing review of our services! Thank you very much for taking your time to leave us a 5 star rating review!
I liked to travel with Oojo, the flight was cheaper than any other website however, don't get tricked. Once you buy the ticket, they will start calling you to purchase many services that are already offered for free from the airlines but Oojo would charge you for it. I tried to change my ticket departure time. The airline said it costs $40 but oojo charges $200-250 as processing fees, so in Total they wanted to charge me $280. It's totally ridiculous! I know this is how you make money but honestly, it's not worth it. Pay the extra $50 and purchase your ticket from the airline directly! However, it will be a good choice if you are sure you don't need any customer service or any future changes needed
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 139481
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you
I booked 2 tickets more than a month ago and one flight was canceled by airline but I never received notification from ooJo, only from airline. I called oojo and they have to verify, how sttange?
I called them many times asking for alternative and so I can be on my destination on the date I wanted, talking to about 10 agents and have to repeat my whole history from beginning because they don't have records but keep telling me that they put notes and whoever pick up my call will understand, nut no, no single one understands.
Finally they sent me a rescheduled ticket but the date is different and for me there is no purpose to be there on a different date. I called them in last 4 days every day 2-3 times and no one can fix it, always told me that someone will contact me, never.
I lost my confidence and called them back today, spent almost 2 hours again and just want refund and make a deal because it's not my fault, it's airline and ooJo's fault that I have to cancel it. They only agree to give me about 30% back, I paid $1600, probably in 4-6 weeks it's not fail at all. I have to call my card to stop the payment or get money back or dispute.
Their customer service is bad, call sounds quality is poor, plus heavy accent it's very hard to understand.
Dear XINMING F,
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:368816
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
The site gave a great flight price, plus offered a $20 discount when signing up (but I'm not sure how or when I actually get that). The reservation process was easy, although it would be better if Oojo laid off the hard sell on all the add-ons and such, which would make the process faster and smoother.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Overall Satisfaction:
Excellent (5)
Great Experience with one of customer service agent from Oojo. He is help a lot to get best deal. I found very easy the way he gave me all information for book my flight. Its very friendly and easy to use. Thank you very much.
We are really glad to hear such a good review coming from our customers. Thank You.
I was talking to a very nice guy Mr. Deip. He is very helpful, he go above and beyond to help me with my booking. We appreciate you Mr. Deip!
That's great to hear that our agents have assisted you very well! Thanks a lot for cooperating with us!
I reached out to request flight travel change, I received quick feedback with costs, not only were they helpful the first time, they also were quick the second time after changing our minds. Highly recommended getting the protection plan when booking your tickets.
We are happy that you are satisfied with our products and services.Thank You.
Buying my ticket online was simple and straight forward
Thank you so much for taking the time to leave us feedback!
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged.
However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available.
What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 352193
Please email this ID at feedback@oojo.com with more info about your reservation, and we will get in touch with you.
One of my flights was cancelled so I had to change it. They gave me the best options and I was able to pick a even better connection flight. I am very happy with their service! The wait time on hold less then 1 minute, the overall conversation less then 10 minutes.
Thank you for your feedback! We’re thrilled to hear that you were able to find an even better connection flight and that our service met your expectations. It’s great to know that the wait time was minimal and your overall experience was efficient.
Customer service rep was very helpful and courteous
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Booking was as easy task. It was simple and fast everything was done in less than 10 minutes.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Good experience during the booking and the ticket issued within 12 hours which is great, the only reason that I'm not giving 5 star is that the next day someone from the company called me 19 times to sell me flight protection, which was very disturbing. If we're not picking up a phone call there's no reason to keep calling back. I paid online and ticket is issued, no reason to call every 30 minutes to speak with me.
Many thanks for 4-star rating.We will take everything into consideration to improve our offering!
I use kayak.com to search the cheapest flight and it redirects me to oojo.com. I have never heard about this company and I had fallen into bait-and-switch scam by Travoport. So I check whether it's legit. Also after booking and before receiving e-ticket, I login to my credit card company to see whether airfare is charged. Oojo offers cheapest price and handles e-ticket within one hour after booking. The price is even better than those from Google search.
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we're committed to constant improvement of our services.
My return flight from Rome was changed by the airline to leave a day earlier. I called Oojo to see if I could keep my original departure date but have a longer layover in Istanbul to explore the city. My call was answered quickly and the Oojo agent booked me on the flight I preferred. I had my new flight details within 10 minutes in my e-mail. Excellent service. I will book again through Oojo.
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to assist you with your flight change and provide you with quick service.
This is my first time purchasing ticket from this site,they are very good price and helpful. Hopefully i will not be disappointed.
We put in the work to keep you and all of our clients happy. We hope to see you again.
I was so anxious when I heard that due to an airline, my flight changed and I was about to lose a day for traveling. A representative understood my concerns and assisted in finding another flight and change in the date. Whatever happens - happens for the best. Thank you for your knowledge, friendliness, and attention.
Dear Customer, We are so happy when we see that our customers are satisfied with the service they receive from our agents! Thank you for sharing your positive impression of our services!
Good fare and easy to book. Once I received the email with my ticket information, I booked my seats.
Thank you for your review! We're thrilled to hear you found our booking process easy and that you secured a great fare.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
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- San Mateo, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your positive feedback and look forward to assisting you once again!