Gabrielle D.

Justfly.com changed my flights to Australia to add a 7.5 and a 10.5 hour layover to my trip to Australia. They changed 4 of my 6 flights in my itinerary. They told me the airline makes changes and that they are not responsible. Upon contacting Qantas about these flights, I found that all ticket changes are made through Justfly.com. I've made 6 calls to customer service with no avail. I asked to speak to a supervisor and was told that one would call me back within 3 hours. I received no calls back. I just spent 1.5 hours waiting to speak to a supervisor to seek help. Now I know that Justfly.com received a F RATING BY THE BETTER BUSINESS BUREAU! I am still waiting for my flight to be corrected. Justfly will comment on this review saying they are working with me through an "escalation" process. This isn't true I've emailed and messaged someone from this department on Wednesday then they disappeared. Won't return any emails. I've spoken to a representative from Qantas who told me it was a simple fix and they just needed someone from Justfly.com to contact him. I gave Justfly the direct number to Qantas North American sales who could correct my flight and still nothing is being done!