Sandra K.

This was my first and last time using Just Fly. I booked 2 roundtrip tickets JFK to Lisbon on TAP on the phone with a representative called Ken. I clearly asked him if seats and baggage were included with the price. He said seats would be assigned at the end of the purchase and baggage was included. We did pick seats however, 2 days later I eeceived an email from TAP saying baggage and seats were not included in my fare. I called TAP and after a long wait did speak to someone who said I did have a seat just not an assigned one. This was CLEARLY MISINFORMATION! On my booking receipt from Just Fly it says:
Personal item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: 110.00 More Baggage Details
This information is not true! TAP said I had to pay a fee for checked bags since I had a discount rate.
So Beware of using JUST Fly.
I could not find an address to write to anyone and I did not receive any help when I called!