Overview
HotelPlanner has a rating of 4.3 stars from 1,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Hi Emily, sweetheart You were sooo professional on our call. Please forward my feedback to your supervisor. I would like to share the positive experience I had while making a reservation with La Quinta Inn, located in Tulare, CA. My representative Emily, was friendly, knowledgeable and extremely professional. I'll give her a 10 out of 10. She represented your company in the best possible way. Respectfully, S. Jones
*******000
Fernando was an amazing personality to work with when booking our stay. He listened to our needs, patient and was very accommodating. Looking forward to our continued work with Fernando for all of our stays.
Hello Mark,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Fernando, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I spoke with Rosa Amilka, for another night stay and MCM Fun Dome. She was very polite and met all my expectations for another night's stay. Very much appreciated Rosa 👏 💐. Blessings upon you always 🙏 Sincerely, Seturnino Tucker Jr
Hello Seturnino,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Rosa, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She listened and executed. Very patient and knowledgeable. You are wrong and stupid for making people type 100 words. She was excellent but whomever decided this she should have your job. And I am not giving a reservation number
Greetings Leslie,
Thank you for your feedback! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hugo is an amazing employee, I was so pleasantly surprised to have someone in his position who was so professional, helpful, kind and courteous! I give him the highest accolades!
Hello Bibi,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Hugo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Unfortunately, the policy for Mandalay Bay is extremely inconvenient. My brother and I are taking a trip out in May. My brother has to make the reservation because he has the ability to get a discount. I am going to be flying in a day earlier and they will not allow me to check in without him there. Not even if he adds me to the reservation. Fortunately, there are several other resorts that were willing to accommodate no problem!
Marsha did an outstanding job getting my wife and I a senior rate for the suite we will be using in August with our kids and grandkids. Extreme friendly and efficient.
Hello Jeff,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Marsha, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hi Jason great personality and very clear in getting information for reservation. Thanks for your kindness and it was nice speaking with a pleasant staff. Continue being the pleasant person you. Enjoy the rest of your day
Hello Elsie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jason, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I asked for one room for two people. He sold king as only option. Sold protection as if included in nightly quote. Agreed to quote totally unaware of up charge or most expensive room available. Typical salesman.
Greetings Penny,
Thank you for reaching out! I am pleased to inform you that a full refund of $599.77 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie. Planelles@HotelPlanner. Com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
Kindly,
Melanie Planelles
I have had trouble booking a room at this hotel. First attempt was a bogus confirmation number and I was told there were no rooms left. When I called back to try again, Emmanuel was extremely patient with me while I looked for information. He even stayed on the phone with me until my co formation came through the fire wall so I could be absolutely certain I had a reservation the 2nd time around.
Hello Ivy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Emmanuel, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
This person misrepresented himself, led me to believe I was booking directly with LaQuinta. Overcharged me by $54 dollars. I asked why he was charging me $150 for a $96 room, he said prices vary. He said I had to pay immediately because I was booking for today, then had me key in my credit card number and expiration date. He asked me not to key in my CVS code on the back of the card, but instead read it to him. Now I've got to cancel this card because I don't know if it's compromised. I thought I was talking to a LaQuinta representative. Worse yet, when I got to the hotel I had difficulty checking in because they wanted me to pay them for a "prepaid room ". That was only when I learned I booked through a third party. Totally misled!
Humberto helped me book my stay and he was very personable and kind and helpful. He had clear communication and always asked if I had any further questions. I hope all customer service agents can strive to be as good as him.
Hello Brook,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Humberto, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She did a great job of giving me a price and no pressure when I needed to wait to book till I talked to the others. It was a little pricier than we thought.
Hello Susan,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Julia made my experience seamless. She answered my questions promptly with her knowledge. She was genuinely friendly. I could almost 'hear ' her smile.
I hope I have the pleasure of putting a face to the name during my overnight stay 4/13.
Greetings Shelly,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very easy booking experience and very helpful. Our son was in a bad accident and had to be in the hopital. We have so much on our minds. Hotel Planner made being here a little bit easier.
Hello Lynda,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called to reserve a room and was connected to Shannon, I did not get her last name. Her bubbly personality was a breath of fresh air, it put a smile on my face at a time I was stressed. She handled my request effortlessly. Than you!
Hello Christopher,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Shannon, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Erika was better than outstanding. If there were a twenty star rating she would be a thirty. I just wish I could get her each time I made a reservation and I wish her all the best
Hello Robert,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Erika, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Destiny was able to get me a reservation close to. Salem (final destination for night) and I was very glad to get off the highway after a 10 hour drive! Polite, spoke English and explained whole process. Never been to Albany so had difficulty trying to get into motel and then computer not working. If no reservation in advance, might not have been able to stay (10:30 pm).
Hello Sue,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Destiny, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Rene was outstanding and he listened to what I was saying and not just listen to me but I felt that he wanted to hear my story of my family has had 75 straight reunions. Think he was genuine and wanted to make sure that he got me the rooms that I needed for our reunion.
Hello John,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Rene, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
It was great the worker was very helpful, she was kind and polite and generous, and very knowledgeable of her job, showed a lot of patience while, looking for the room as well as getting me taken care of, she represented the hampton inn staff very well, she has great communication skills and professional skills
Hello Michael,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandra,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Emily, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles