Overview
HotelPlanner has a rating of 4.3 stars from 1,754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Very patient and helpful. Michael helped with having to go to a second credit card entry so that the reservation could be processed.
Traveling in various Stares and Lydia was terrific and helpful Patient with my requests and questions and I would hire her in my company great customer service skills
Hello Juan,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Lydia, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Polite, well spoken, very helpful, this girl is top shelf, the pleasure was, is all mine 😀 😊! Thank you. Wish I was leaving tomorrow.
Hello Thomas,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called to make a reservation at Marriott but quickly found out they didn't accept pets, so Mark was able to make me a reservation at the Hilton instead and he was very helpful!
Hello Kelly,
We appreciate you taking the time to provide us with feedback! Providing exceptional service is at the core of what we do, and we're delighted to hear that you had such a great experience booking your reservation with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Mr. Edgar was very professional and very Accommodating with my request! Speaking with him, insuring I selected the right Accommodations for my stay and answering my concerns! Kudos to Edgar making me feel at ease!
Greetings,
Thank you for bringing this to our attention, I'd love to help! I have searched our system with the information provided but I am having a hard time finding your reservation, please provide me with the itinerary number beginning in H for your reservation. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Excellent! Very helpful, nice and pleasant. Fast, easy and no worries. This is our go to hotel for sisters trip every year
Hello Sandy,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Julio was very knowledgeable and helpful. When he didn't know something he got help to find the answer.
Hello Mel,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very helpful and friendly, not use to that these days. She went beyond her job to help me load my app as well!
Hello John,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Edgar was very helpful and explained everything to me. He was extremely patient, because there was a glitch in the system with my credit card.
Hello Miriam,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Dawn was helpful and detailed. Great reservations experience. Polite and patient with confirming all details including directions to the hotel.
Hello John,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Dawn, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I needed to make a reservation for the same night. Mario made it happen. He was pleasant and helpful. He answered all my questions.
Hello Rose Ann,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Mario, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
You did not listen, significantly effecting me. Let me explain, You booked the wrong amount of children, not with the block that I requested, and I didn't get the discounted rate that I was supposed to. This caused for them to have to cancel the reservation when I called back and this caused for that 200 something dollars that I saved to be on hold for 5-10 business days and they wouldn't help me with a voucher either. What you do and how you do it affects people. This reservation isn't a vacation and I don't have a bunch of Money. I am booking this bc I live across the state and my son is swimming at State for his highschool. I can't miss this and your mistake has created a significant bump in the road.
Greetings Nicole,
Thank you for bringing this to our attention! I am pleased to inform you that a full refund of $ has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
Sarah Jane helped me with a last minute reservation for the Dallas Southlake area. Despite that being a shortage of hotels, Sarah Jane effortlessly relieved my concerns by finding my family and I appropriate lodging. She saved our trip
Greetings Rozell,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Sarah Jane, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Omg he did a great job took my money and made me feel great about it. I would book again if he answered
Hello Colin,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Reservation was easy to make. Neal was very pleasant. I was not asked about reason for stay or given any information on medical or aarp discounts—any discount information would have been nice.
Greetings Denise,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I asked if this was a third party reservation. Julio said NO! So he lied! When I checked in they said I booked through Expedia. The rate is higher than their website. Now I understand why he gave a discount when I questioned the rate and said I would just do it online. I paid more than I should have. Shame on you!
Hello Jan,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
He did an amazing job! He helped find hotel in the area I was looking for. Great customer service skills!
Hello Heaven,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Cesar has a great personality and very helpful. Listening to my preferences and taking the time to explain new ideas. Keep him!
Hello Doris,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Your person was very patient with me and helpful with my needs for lodging. Good job. Thank you. Have a good day
Greetings Donald,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Tarah was helpful, courteous, and thorough! She answered all of my questions and gave me information about the area.
Hello Marie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roger,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles