I booked a two night hotel stay thru Expedia, but when I called the hotel, they told me Expedia had never confirmed my booking with that hotel! It took me back and forth many times trying to resolve the issue, finally I got fed up and called for the cancellation on this booking, Expedia had never even posted the refund, I have to call my credit card company to dispute on this transaction! Dont use this company, you will have nothing but pain and suffering, this is a very dishonest company!
I am writing to you to thank you for the service that I had received on February 9th 2018 and how grateful I am that you were able to cancel and reimburse all my reservations without any hassle.
As I am sure you are very aware Chicago, IL had experienced one of the worst snowstorms since 2015 on February 9th 2018. I was scheduled to fly into Chicago OHare International Airport at 10AM from Pittsburgh, PA but had experienced six hours of flight delays followed by an overall cancellation of my flight. I had made a reservation through Expedia at the Whitehall Hotel (Itinerary #7326083820751) for three nights which had a fee of 275$ USD which was listed as non-refundable.
When I had made the call at the airport asking if there was anything I could do about my non-refundable reservation (perhaps receive some sort of voucher to use in the future) your customer service representative immediately assured me that they would speak to their manager to see if there was some way Expedia could look past the non-refundable bi-law and reimburse me.
Within fifteen minutes your customer service representative was able to get in contact with their manager, explain the situation and got an OK from Expedia to reimburse me. The next step was to contact the hotel and ask for their permission, this was done in a very efficient manner and I was only put on hold for roughly five minutes as they called the hotel and got their OK to reimburse me.
Three business days later I have been fully refunded and want to thank you for such excellent, prompt and timely service. You had made such a dreadful airport and travel experience somewhat manageable. I am so thankful for such excellent customer service from your company and look forward to booking with you again.
Took a trip to Cabo and our hotel Pueblo Bonito Rose moved us from their location on the beach and moved us up into the mountain resort instead. We were a family of 4 traveling with 3 other families all with children under 9. For two nights we shared accommodations that were not exactly child friendly since we were staying on a cliff. I called Expedia once we returned because the hotel said they would offer us a $450 credit. The rest of the families booked through Costco and received the refund no problem. When it came down to getting Expedia to call and request the refund they dropped the ball and told us they could offer us a 3 night stay at the same hotel. I told Expedia that we were unable to take the credit. I should add that I called 6 different times to get someone to help me but it was quite difficult to get them to actually help. I asked them to check the other families credit with the hotel so they knew that we should also get it. So now I'm trying to dispute it with our credit card company and they are actually trying to get it resolved for us. Our original travel was late December and it's been 3 months later with no resolution. My credit card company has better customer service than Expedia and I know they are working hard at getting this resolved. Just beware that if you book through Expedia and have issues they do not fight for the customer when the hotel does something wrong. Request the hotel to issue a credit right away than deal with Expedia because they will not help.
Please be careful, Expedia will book on your behalf without your knowledge!
Now I'm holding 6 air-ticket at same time , date & place but only for 3 person trip.
I booked hotels and flights to Bangkok on Expedia's website.
But at the end of the month when I received the credit card bill, Expedia charge me for the two bookings!
(One on 17.01.18 another on 18.01.18)
I told Expedia 17.01.18 that I did not receive email confirmation and OPT (one-time sales), I told them in 17.01.18 that I did not book.
Like other customers, Expedia said that the email was sent to me, but I don't remember that I received any emails, and that I tried to search for all my emails.
All the stories are made by Expedia, customers can only accept !
I call them for many time and I hope they do something. They only canceled 17 Jan hotels and the air-ticket asked me to talk to Flyscoot.
Flyscoot doesn't want to help me because the booking is thur Expedia.
Than I need to call back Expedia and they say will get back to me after a week
Expedia told me Flyscoot can't cancel and I have to accept the air-ticket.
I supposed to enjoy BUT Expedia just made me have the most bad experience. .
Don't book thur them because when thing happen they will tell you Expedia is a agent that can't do anything
Twice in the last 2 weeks I have needed to make changes to my bookings with Expedia... first experience took 2 calls and 3 hours to make a relatively simple change.
Second, after 30 minutes the call was dropped... and they did not call back... AND there systems were not working probperly so they were needed ING to make manual calls to airline to make the changes... they never called back and when I called again they put me on hold and again the call was dropped after 10 minutes... REALLY NOT accpetable level of customer service... for a system that I have been using for years this degradation in customer service means that I am no longer using the service...just too awful!
(This was the only Hotel close to the Venue with 1 room left at this price)
I visually see the hotel deal I want at $141 per night. It reads "1 left", so I click Reserve. A new screen comes up with my bill with Red Letters saying "4 other people are looking at this room right now". Being the last room I didn't want to lose it because there is a time limit to purchase. I saw a $100 fee for "Grounds Fee" so I called the hotel and they said I would be reimbursed if I didn't wreck the place. I agreed on the high total (not having broken it down). I also had used my Expedia points and purchased insurance. Now the Timer is ticking down so I quickly enter my Visa number and click submit.
I get the room and the receipt but when I break everything down I see I didn't get the room for $141, I paid the $161! I wrote Expedia and they just wrote that Hotels can change prices at anytime. But Expedia read $141! They don't back their pricing! What is the point of going through Expedia if when you click the button you can get any ol' price and not the one they stated?
For $40, Expedia has lost my business permanently.
Planeé mi viaje con 2 años y confié que Expedia era una pagina honesta donde ayuda al cliente. Compre mi tíquets de vuelo con bastante anticipación como lo recomienda Elpidia, pensando que era cierto 3 meses después me disponía a buscar hotel y para mi sorpresa el time te costaba $250 dólares menos de lo que pagué. Llame saca expidió y después de más de una hora de hablar y expresar mi frustración, concluyó el agente diciéndome que ellos no controlan precios. Ósea eso de que quedan. 2 o 3 puestos ES LA FORM DE HACER SU MARKETING PARA ATRAPAR CLIENTES. Me siento robada y atrapada pues no puedo hacer NADA
I booked a hotel with Expedia and was not informed of a $29 a night parking fee. It was not on the booking information or on my confirmation information dealing with room and total price. I called 4 times and was left on hold and was told by a supervisor I should have checked the hotel website. Needless to say I will never book with them again.
Do not use Expedia for booking a flight, hotel or car. I went in booked a bundle package and it popped up my flight I chose was sold out. I changed the flight. Hit to complete my booking and it gave me another error. I completely went out and back in and tried to book the complete package and it denied me again saying my information about my credit card was wrong. I reentered it. All of these transactions Expedia charged my card. Now try and get them to reverse the charges, spent around 4 hours and nothing resolved. I have traveled and never used Expedia, should have read the reviews. Now I have to wait to book until they release all of the charges. NEVER will I ever use this again!!!
Had a flight cancelled in January. I had to rent a car and drive 7 hours home. I have called numerous times to see where my refund is. Everytime I call I am on the phone for over an hour with no resolution. I am told they are trying to contact the airline. This is unacceptable and very frustrating. Poor customer service. I will never use Expedia again if I do not receive my refund.
They gave proper information about hotels and managed to get a place. website is easy to navigate. thanks for cooperation
after booking by mistake to that place i cancel within a minute and receive an email that confirm my cancellation without penalty,it was a lie and after 2 months i still did not receive my refund of 300$ and that is a lot of money,understand that i did cancel after 1 minute and receive confirmation of my cancellation but still Expedia kept the money pretending that they send me a refund and it's not true they never produce any proof even after 10 emails asking for a proof of refund they just stop answering me and never refund me,they keep the money
i never ever had a problem with hotels reservation in my life and Expedia as stole my money from me
the most despicable hotel management i have ever encountered in my life
stay away it will be better for you Expedia cannot be trust with your credit card they just steal from their clients.
Just want to warn innocent travelers of dangers at this hotel. We came to collect our bullet ridden car after a Park,Sleep,Fly trip. Usually go to Sheraton but was fooled into thinking all Park,Sleep Fly hotels are good. A wild shootout occurred and the management and Carlson Co. were apparently were not even surprised. Do not take families or any of your property there. Glad we did not experience crossfire.
Tip for consumers: The rooms were smelly. Told nonsmoking--doubt that!! shuttle not on time. The issues lip service to silence you, however, I feel that good people need to be warned about this hotel.They deserve a negative rating.
We booked flights with Silver Air from Key West and latter we needed to cancel & the insurance cost us 40 dollars to cover us if we canceled and found out that expedia does not tell you that you will not get a refund lol what good is buying their insurance, very deceptive and really they just stole 40 dollars from us to cover for nothing but a sham...buyer beware expedia insurance is a scam and they should tell you upfront that you will not get any refund and state their scheme, i will send my experience to the FTC as well.....sad company resorting to carnival tactics.
I've been a customer since 2010, look at the history I traveled 5 times a year and book hotel through you, and today I was very disappointed from what happened. I made a reservation online for my next trip from lax to nice and I made the payment and I was charged on my card and then I get a message from expedia that it didn't go through, first I thought it's a problem with my card so i tried again, and I got the same message, so i called my bank and the money was already out of my account, i called customer service and i was told that was an error and the flight is not available anymore, and they can't do anything about, until now the same flight shows available on your website, that's is really disappointing, I'm going to take a legal action if you guys didn't solve this problem properly and find a way to compensate a loyal customer spends thousand of dollars every couple month to fly and book hotels through you. find the attachment
I've been am Expedia customer since 2003 and booked countless amount of trips over the years. This time around I had rewards points that I wanted to apply to the price of the package. After spending 1.5 hours and being transferred to 5 different people I was told that there is nothing they can do since the hotel/airfare package doesn't qualify for the coupon. I asked them to apply the coupon to the car rental but they couldn't do that either because the coupon was for a package. Even though I asked them to convert the coupon back to the rewards points and convert the rewards points into the coupon for car rental they still refused to help. Overall terrible customers, clueless, robotic employees. Never again!
I was looking for a rental car for a recent vacation and since the company I normally use for work travel is on the pricey side I decided to go through Expedia to compare rental prices. They pointed me to a well-known car company whose quoted price was significantly lower than the others, so I booked through Expedia. I agreed to some add-ons when I got there, but the final receipt showed $125+ of charges I was never quoted and never agreed to. Contacted the company to try and resolve the issue and they contacted the car rental company, but was told that many of these fees were mandatory and there was nothing they could do. I asked the Expedia rep why these weren't quoted then as it would have changed my purchase decision. She referred me to their terms of service which says it's up to me to do that research myself. Nowhere close to the response I was looking for. Garbage service and garbage resolution.
Tip for consumers: Use them to compare if you want to, but be sure to look at the actual website for the REAL price.
Expedia put together a package for me to Hawaii that had me flying into Kona and staying at Hilo, which is 1.5 hours away. There was no shuttles available between the airport and hotel so I had to pay an additional $600 USD to get from the airport and my hotel. Watch out for where Expedia flies you and where they put you up!
I used to book few flights and vacations with expedia.ca few years ago. Tried to do it again and had a very bad experience. I was looking for some flights to Europe for this summer. I managed to find some good deals for around $7000 for 4 tickets, went through the entire process of providing all details for all 4 members of my family, got to the final step providing my credit card and all of the sudden I got message the price has changed to $9500. I thought that was a bad luck and tried again with slightly different flights, and the same happened. What a scam. I went and booked my tickets with Lufthansa directly with no problem and the original price of ~$7000.
Stay away from Expedia. Unfortinatly Booking.com and other similar sites are pretty much the same, it looks like it is the best to go with hotels and air companies directly.
If you want to know more information about a hotel, they do a great job. Very helpful when narrowing down the features and amenities that are important to you.
My wife booked our honeymoon travel to Thailand through Expedia. After the experience we had with Expedia I would never use them again. We found that once Expedia books your travel they abandon you if there are any problems.
We were booked on 3 legs for our flight to Thailand (New Orleans to JFK, JFK to Hong Kong & Hong Kong to Thailand). Our Jet Blue flight from New Orleans to JFK was delayed 4 hours due to a mechanical problem with the plane. Due to the delay we missed our connecting Cathay Pacific flight to Hong Kong. When we arrived at JFK all of the ticket counters were shut down for the night. My wife tried to contact Expedia by phone for assistance in rescheduling and after being on the phone for almost 2 hours they turned out to be completely unhelpful.
The biggest problem we had when trying to reschedule the flights and get boarding passes is that Bangkok Airways (our airline on the legs between Hong Kong and Thailand) was not in the same partnership as Cathay Pacific, American or Jet Blue. As a result it was difficult to get boarding passes all the way through to our destinations (both to and from Thailand). The ticket agents at the counters all commented that the tickets should not have been booked the way Expedia booked them. What should have been a great trip was quite frustrating.
Ease of booking
Terrible customer service
No assistance if there is a booking / ticketing problem
I dont expect Expedia to be responsible for the broken aircraft at the beginning of our trip however they also took no responsibility in the ticketing problems and gave absolutely no assistance in finding a solution. We were on our own. Avoid using Expedia in the future!
Tip for consumers: Forget trying to contact Expedia if you have problems after purchasing services on their site! Horrible customer service!!
Expedia placed an additional charge of $23.37 for booking a hotel. This was not disclosed. I found the charge on a review of my credit card statement. Beware of Expedia. They will sneak extra charges on your credit card without telling you. Use another service to book your trips. As a business traveler I need a service I can trust without having to 2nd check all the charges.
As a small hotelier we are constantly having problems with expedia.com
I have a small guest house in Sweden, experience on many rental housing platforms, a good rating. expedia.com is the most unprofessional platform for hotels. Business is the ability to compromise and solve problems. In 2016, the owners of hotels in America filed a lawsuit on the expedia.com
This site expedia.com does not have a "hotel owners protection" program.
I had a problem with getting money from this site and review.
to increase the visibility of the hotel they require to constantly increase the commission., the support service may consist of "mental disabled" who are only able to send a "standard cliche answer." The policy of the reviews is absurd: a person, who did not come to the hotel and did not live in the hotel, can write a negative review, blackmail and threaten me, demand additional money, they call it "valuable guest experience."
money from the guests receives the site of the excerpt and sends them in a month (plus add 2 more weeks of correspondence with support, that makes mistakes in financial documents ().
As a result of working with them from August to January, I received damage, a fall in the rating. anti-advertising of my hotel, a waste of time and nerves for correspondence during 2-3 weeks. This is an extremely negative experience and impression of the work of this site expedia.com. We advise hotel owners to avoid contact with this platform.
we apologize for the English translation(google translate
On January 30, 2018 I went online looking for lowest last minute pricing to fly from USA to INDIA. Expedia offered a ticket for $1,779.61 round trip which was acceptable since I needed to depart within 24 hours and return within 96 hours.
They took the money off the credit card but would not issue the tickets saying on the website there was a problem with the credit card information. In fact it was correct so I pressed the issue tickets again. The same message came up again without completing the transaction nor issuing tickets.
When I called Expedia they said, They are sorry but some leg of the flight was not in fact available and therefore no tickets could be issued, but they admitted they took the $1,779.61 not once but now twice from my account and offered to return all in several days time. To me this is legalized thievery with a future date return policy of unacceptable proportions in business practice.
When I called my bank to retrieve the funds they said they will give me a PRN number for each transaction (PRN HFCBS & PRN HPCJ7) and to call back to Expedia support department to expedite processing the refunds so I will have sufficient on my cards to book another flight on another site immediately.
So I called back Expedia. I found no one helpful after multiple transfers and apologies. All using the same excuse, "that refunds department will not open until some future date and time" forcing me to wait and lose the opportunity to make this last minute important trip. Ensuring I can not have my funds back timely (for several days) so i can even attempt to book on another Site with another Airlines.
Their only suggestion was that I use another credit card and try to book again on their site if my current credit card had no more room. We all know where that is going. EXPEDIA WILL JUST TAKE YOUR MONEY NO MATTER THEY CAN DELIVER WHAT YOU WANT OR NOT. THEN SEVERAL DAYS LATER THEY WILL GIVE IT BACK SO BEWARE AND PASS ON THE WORD TO BOYCOTT EXPEDIA AND EXPOSE THEM FOR THE MODERN DAY THIEVES AND PICK POCKETS WITH RETURN POLICY OVER TIME THEY ARE. EXPEDIA SUCKS!
I WILL NEVER USE THEM AGAIN AND I HOPE YOU WON'T EITHER. TELL YOUR FRIENDS THIS STORY AND EXPOSE THEM FOR THE TRASH COMPANY THEY ARE.
I was booking with Expedia for years and everything was great until last couple of years. First of all it is very disappointing that they outsourced customer service to India. I am from Seattle and it was much easier and better to understand someone from Seattle than from India. Secondly this is the second time I am having problem with Expedia and I think this is a last time I am dealing with Expedia. On January 23rd I ordered trip to Yuma, AZ and I picked Hotel El Rancho Motel and clicked submit. I did a screenshot right before I submitted just in case. To my surprised I got confirmation in about 5 minutes with completely different hotel! I immediately called Expedia and said its gotta be mistake and even sent them copy of my screenshot. I was told it will be fixed but they need up to 48 hours to resolve it.
Today, January 25th after more than 48 hours of waiting I checked my Expedia reservation online and hotel has not been changed. Again, I had to spend almost an hour or wasted again an hour and was told basically that they cannot make mistake, period! When I asked them that one of us is lying and since I know what I booked and have a proof I will never deal with Expedia again - they just said "do you have any more questions?" and that was it! Very rare I write review but in this case I want to make sure all potential Expedia customer know that even if you pick something online with Expedia it DOES NOT MEAN you will get what you picked.
Customer Questions & Answers
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Good luck, it varies from time to time, I first had bad experiences but I am very persistent and I keep redialling. Last few years it got better and I found people after a while, maybe it got worse again. Keep trying
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