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how do I go about managing my flight. do I have to do it online or can I do it at the desk

asked by rebecca e. on 2/15/17

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Has anybody else had an issue with a flight being booked twice recently?
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I am about to write the worst review ever of Expedia if I don't get help right away from someone who speaks good English and has authority to help me out. I've just spent HOURS on the phone to India for what should have been a quick hotel booking. I called to complain of bait and switch on prices, and was finally offered a $50 coupon for my next booking for all the time i waited. I booked a room at full price to get this coupon. When I tried to use the coupon on a second booking it could not be applied to my booking! "Please check the terms and conditions" -- which were nowhere to be found! I'm ready to cancel my first booking and slam Expedia with a terrible review! I've never had this problem before, and have been using Expedia for years! If you are losing this loyal customer, you are about to lose many more!!
How do I speak to someone that has some power about a customer service problem?
HOW TO CANCEL A HOTEL RESURVATION
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