Expedia Questions & Answers

Question 1

Question:

How come! can't get anyone to speak with on "customer service"@ expedia? they try every prompt imaginable to deflect u to do it yourself online. but if you actually need to speak to someone, forget it--you just stay on hold forever, and then get a dial tone! worst customer service experience i've had in a long long time. can't imagine expedia stays in business with this kind of atrocious "customer service"! How come! can't get anyone to speak with on "customer service"@ expedia? they try every prompt imaginable to deflect u to do it yourself online. but if you actually need to speak to someone, forget it--you just stay on hold forever, and then get a dial tone! worst customer service experience i've had in a long long time. can't imagine expedia stays in business with this kind of atrocious "customer service"!

Answer · 2019-06-12T06:50Z

Here is the email for Mark Okerstrom, CEO of Expedia Group. I researched this with a fair amount of effort and assumed that after getting ignored by Expedia's customer "service" for two months that I would receive a refund from someone with authority and business sense. I did receive several very quick replies from high-end customer service people, and even a phone call... What I didn't get was any common sense, honestly, or refund for Expedia's documented error. However, at least they finally replied... Here is his email: mokerstrom@expedia.com

Question 2

Question:

I am about to write the worst review ever of expedia if i don't get help right away from someone who speaks good english and has authority to help me out. i've just spent hours on the phone to india for what should have been a quick hotel booking. i called to complain of bait and switch on prices, and was finally offered a $50 coupon for my next booking for all the time i waited. i booked a room at full price to get this coupon. when i tried to use the coupon on a second booking it could not be applied to my booking! "please check the terms and conditions" -- which were nowhere to be found! i'm ready to cancel my first booking and slam expedia with a terrible review! i've never had this problem before, and have been using expedia for years! if you are losing this loyal customer, you are about to lose many more!! I am about to write the worst review ever of expedia if i don't get help right away from someone who speaks good english and has authority to help me out. i've just spent hours on the phone to india for what should have been a quick hotel booking. i called to complain of bait and switch on prices, and was finally offered a $50 coupon for my next booking for all the time i waited. i booked a room at full price to get this coupon. when i tried to use the coupon on a second booking it could not be applied to my booking! "please check the terms and conditions" -- which were nowhere to be found! i'm ready to cancel my first booking and slam expedia with a terrible review! i've never had this problem before, and have been using expedia for years! if you are losing this loyal customer, you are about to lose many more!!

Answer · 2020-03-14T10:27Z

You were lucky to get through to anyone at all at Expedia. I've spent hours and hours and hours over three days trying to get through to anyone on their customer service phone line, their chat line and their e-mail, all to no avail. They really owe their customers much better customer service.

Question 3

Question:

How do i speak to someone that has some power about a customer service problem? How do i speak to someone that has some power about a customer service problem?

Answer · 2020-05-12T01:55Z

Demand to speak to a Supervisor though you better have time because it will take anywhere between 30 minutes to 2 hours. Once the Supervisor does nothing or little to nothing to resolve your concern, ask to speak to a manager. Get ready to really wait. DO NOT ACCEPT THE "WE'LL HAVE A MANAGER CALL YOU WITHIN 24 to 48 HOURS" When you figure out you don't matter, sit down and right a review!

Question 4

Question:

Terms & conditions for expedia Terms & conditions for expedia

Answer · 2019-12-09T03:45Z

Help! Can anyone advice me if there is a legal policy to cancel a booking? I booked a home trough Expedia HK which direct me to Home Away. I realised after I entered my credit card that the currency was not in HKD but in USD so I wanted to cancel my booking (within 5mn after I paid). Expedia replied that they cannot cancel but only Home away. Home Away replied that they cannot cancel but only the direct owner. The direct owner replied that they don't want to cancel/refund.

Expedia Questions & Answers

How do i speak to someone that has some power about a customer service problem? How do i speak to someone that has some power about a customer service problem?

Terms & conditions for expedia Terms & conditions for expedia

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