Enrique A.

False Advertisement is against the law. Bait and switch unethical business tactics are what you can expect at Nordstromrack.com.

I purchased 1 pair of ray-ban sunglasses and rayban sunglasses always come in their ray-ban box fully sealed. Not if you buy them at Nordstromrack.com. What you receive at Nordstromrack.com is the ray-ban case with shrink-wrap wrapped around the sunglasses case.

I called customer service and complained and asked for a return label.

I ordered another hoping that the first order was a fluke. But the second order came In the same way.

I opened up the case and looked at the sunglasses and the lenses are Soiled with fingerprint smudges?

So I return both sunglasses and now have to wait 14 day for a refund?

Free returns they say... THEY'RE NOT FREE IF YOU NEED PAPER AND INK AND TAPE AND A CAR WITH GASOLINE TO GO DROP OFF AN ITEM YOU SHOULD HAVE NEVER RECEIVED IN THE FIRST PLACE. NOT TO MENTION MY TIME!

I'M UPSET WITH MANAGEMENTS UNWILLINGNESS TO MAKE THINGS RIGHT WITH AT THE VERY LEAST A FASTER REFUND TUME FRAME.

SHOPPERS BEWARE... CHECK YOUR PRODUCTS... DO A SMELL TEST FOR CLOTHING BECAUSE YOU ARE SURE TO RECEUVE EITHER A FLOOR MODEL PERHAPS TRIED ON SEVERAL TIMES BY STORE SHOPPERS OR A RETURNED ITEM 60 TO 70% OF THE TIME! JUST BECAUSE IT HAS A TAG DOENST MEAN THE ITEMS ARE NEW!

Read the screenshots of the "Customer Service" you can expect when you receive used products instead of the new ones they're advertising.

That's the Chat Log. The value my business but make me wait hours to terminate services? I absolutely hate the fact that in the area where I live they seem to have a monopoly as they are the only cable company that services this area. Time Warner was an ethical company in comparison to this overpriced customerserviceless unethical corporation!

They are negotiating pricing with the Disney Corp. That means ESPN network and ABC is not available and they only compensate $15 for the entire month and my bill is $290. I can't watch College football games but they apologize and appreciate me a valued customer?

This is one of the most unethical comapines there is and filing a compalint with BBB is an absolute waste of time! IF AT ALL POSSIBLE, NEVE DO BUSINESS WITH SPECTRUM.NET

What else can we help with?
The wait time to terminate services on the phone is over 1 hour
Hi, you're connected with renard
Hello, my name is Renard with Spectrum. I see you need assistance with talking to an agent. I am here to help. May I please have the name of the person I'm chatting with?
Enrique A
Thank you for chatting in with us today. What can I assist you with today?
I want to either terminate my cable service or get the most basic package
Awesome! Thank you for confirming this for me. One moment please.
Ive been on hold for 45 minutes trying to cancel services
I completely understand. One moment please.
The wait time to terminate services on the phone is over 1 hour
Please call in to our Retention Team at *******328. You can also find that information at www.Spectrum.net/contactus. They currently do not have a chat team. Due to the higher than normal call activity, there maybe a longer than normal wait.
Retention is the only team, that can assist you with your request.
Is there anything else I can assist you with or have I addressed the reason for your chat?
These are unethical business practices
I completely understand where you are coming from and I am sorry to hear that, we really do value your business.
Is there another matter, I can help you with today?
I will copy this chat and complain to the BBB
The wait time to terminate services on the phone is over 1 hour

I paid a lot of money for a Crown to cover the root canal suggested and performed by DDS Shaw.

1st the root canal was performed
I came back for a temp which was installed. The temp came off along with small fragments of my tooth that where stuck to the cement. I was eating dinner and damn near swallowed the temp crown. That happened twice. Finally permanent was ready and installed.

The exact thing happened a total of 3 times.

Each time DDS Shaw who only works on Mondays shaved my tooth down till there was hardly any tooth left to secure the crown on to.

The last permanent crown was installed about 4 months ago. It came off 3 weeks ago.

Keep in mind that I've now been in 10 times for this procedure.

I walked in Feb 24 and another DDS looked at my tooth and said that it couldn't be saved. It had to be extracted. He went on to say "that in his 15+ years that has only happened 1 time that he knows of and that patient was a METH ADDICT"

He then said that they would credit my account for what I paid for the crown and come up with a solution and then charge me the difference.

CHARGE ME THE DIFFERENCE? METH HEAD? I left furious and needed to calm myself for the way i was treated.

I called the manager Shannon and explained and Shannon was rude and more worried about leaving at 1 p.m. than helping me.

I came back the following Monday to speak to DDS Shaw and manager and they said there is nothing they can do to save my tooth and I would be charged to fix DDS Shaw's botched procedure.

I tried getting a copy of my file and only x-ray pictures were given and Front desk customer Agent Ashley refused to give me the entire file saying that it's a violation of HIPAA laws which turned out to be an absolute lie according to their Corporate Grievance Dept.

DDS Shaw did nothing nor provided any suggestions on how to cover the small hole that she inserted a metal rod to secure crown given the fact she shaved the tooth down to a nub.

I filed Grievance 2/25 it's now 3/09 my tooth is exposed, in pain, and sensitive and they have another 30 days to look into the matter.

BOTTOM LINE. THEY TREAT YOU WELL WHEN THEY WANT TO UPSELL YOU FOR PRODUCTS YOU DON'T NEED.

BUT WHEN THEY BOTCH THE PROCEDURE THERE IS SUDDENLY NO EMPATHY, NO PROFESSIONALISM, AND NO ONE TO HELP FIX THE PROBLEM OTHER THAN FOR THE GRIEVANCE PROCESS WHICH DOESN'T HELP YOUR PAIN.

IF YOU WANT TO BE TREATED LIKE YOU'RE INSIGNIFICANT AND A NUISANCE AND THEN HAVE A DDS CONFIRM WHAT YOU SUSPECTED WHICH WAS A BOTCHED JOB AND THEN IMPLY YOU'RE A METH USER AS THE REASON WHY CROWN KEEPS COMING OFF RATHER THAN DDS SHAW FILING DOWN MY TOOTH TO A NUB, DO NOT EVER DO BUSINESS WITH WESTERN DENTAL IN HAWTHORNE CA EVER!

Jimmy jazz has constant glitches with their system. I submitted a detailed return request with pictures and it took 4 days to receive a label.

I'm checking bank statement and see a credit for a partial refund.

It seems that the returns department didn't receive the pictures I submitted so that they could cross reference the pictures I sent about 8 to 10 days ago to the item I returned.

My problem is that JimmyJazz should have never shipped that item to begin with. The item was defective and had generic Jimmy Jazz price tags. The definition of the word new must mean something different to JimmyJazz but from what I gather it means: a new item is unused, unworn, in manufactures plastic shipping bag,, with original price tags attached by manufacturer.

Not the case with this item.

Returns aren't free when you need a printer, electricity, paper, ink, gas for your car to drop off at nearest UPS site.

So now I have to wait to hear back from their returns department?

Unacceptable business practices.

Their internal communications let down shouldn't cause a delay and if a delay were to happen, a supervisor should be able to provide actual customer service and refund immediately!

I WILL BE FOLLOWING UP THIS REVIEW WITH YET ANOTHER FOR THEIR FRESH POINTS PROGRAM WHICH WAS SUSPENDED 3 YEARS AGO AND POINTS ACCRUED WERE NEVER HONORED AFTER THEY UPGRADED THEIR WEBSITE.

YET ANOTHER EXAMPLE OF MISLEADING AND FALSE ADVERTISMENT.

Per Sharon, there I no further information as to when they'll be honoring their commitment to the $70 in fresh points I accumulated. It's been 3 years!

I asked why the Purchases link is not available both on my lap top or on my Samsung Galaxy to which you asked me to trouble shoot? I told you that I just downloaded the latest version to my phone. Why is my laptop having the same problem as my Samsung Galaxy? Why does this simple function found on EVERY OTHER MARKETPLACE not found on yours?

Why are there multiple complaint links on google going back 6 - 12 months asking if any one else has experienced not being able to find the purchase button?

Why is it that your sellers feel free to cancel sales and buyers can't leave a negative review for that sort of unprofessional behavior? No courtesy message from the seller of any kind. No repercussions of any kind. So in a sense, your company enables bad business practices which will also be on my review of your company as a whole.

You know... when you do right by someone, chances are that person will tell a couple of friends about their positive experience. But when you treat customers the way I've been treated by that poor excuse for a seller, and your customer service team asking me to work for Jesus and resolve issues that have nothing to do with either my laptop or cell phone, but everything to do with your website, well that person will go out of their way to tell as many people to NEVER do business with your company and if by the off chance they did, they should cross their fingers and hope all goes well. Because if it doesn't. They are on their own.

Less isn't more when it comes to customer service. That's why you lost a customer today and why I will visit 10 sites including several links on youtube to let them know that help means nothing to your company. It means receiving a generic cut and paste email with instructions on how you can fix your own problem or how you can go F$#& yourself if you decide not to follow your time wasting steps.
Closing my account!
EA

HUD Dating is an absolute scam. Within 2 hours of creating my profile, they suspended my account with no reason given. I posted 3 none nude, none obscene, normal pics and didn't send any messages. I told them to cancel my account because after your 7Day "Free" trial period, they start to charge $19.99. They never canceled. I could not log back in to do it myself due to suspension.

They refuse to refund my money and the excuse (which is an absolute lie) given for why my account was suspended was because I had a bad IP address? That is a shady company and there are multiple complaints about there dishonest and unacceptable business practices.

DO NOT THROW YOUR MONEY AWAY ON THIS GARBAGE SITE. I HAVE VERIFIABLE PROOF TO EVERYTHING I WROTE IN EMAIL FORM FROM HUD DATING CUSTOMER SERVICE.

Badoo is the absolute worst dating site there is. Half the profiles are fake, or if real, the women will hit you up for "help" you can waste the entire day reporting away on:
Transsexuals posing as women
Nigerians running scams posing as women
Escorts trying to use the site to sell their services
Women that say they're 38 but look 80.
I can go on and on.

When you report someone, Badoo will warn the person who was rude, or solicited you for money, or for any numerous amounts of rude behavior. When they warn you, Badoo changes your name from what ever you entered "Ricky" to "Moderated" which simply means you've been warned.

Badoo terminated my account without 1 single warning of any kind. The excuse? We've been getting several complaints about your behavior. You're now blocked and our decision is irreversible. How convenient! They had just charged my account for credits and that same day decide to block my account.

Badoo is guilty of overcharging some countries based on the exchange rate.

I found out that you can create a profile and use a country like Brazil (Using U.S. Vs. Brazil Comparison) which has a 5.2 Brazilian Reais to 1 U.S. Dollar.

Badoo Charges Brazilian users $59.99 for 2500 Credits
Badoo Charges U.S. users $39.99 for 2500 Credits

Exchange rate is (5.4) Reais to (1) U.S. Dollar

If you create an account and use Brazil as the Country where you presently live, you won't be paying in dollars you'll be paying in Reais. So the $59.99 badoo charges Brazilians will cost you only $10.96.

So now the $39.99 for 2500 credits is no longer $39.99. It's like $10.96 so now you can really have fun because for the $39.99 that Badoo wanted to charge you, you can damn near buy 10,000 credits.

On the flip side. 39.99 USD would be 218.99 Brazilian Reais (because of the exchange rate.)

Can you see how Americans are getting screwed?

What Badoo charges us, they would have to charge Brazilains 218.99 Reais in order for Badoo to make things equal but they are far from equal because they are screwing U.S. Users because the only one that can take advantage of the exchange rate is Badoo.

They charged my account $11.40 for credits and $3.04 for Premium account weekly package.
They should have charged me $39.99 for credits and $12.99 for Premium account weekly package.

Badoo charges me: $11.40 and $3.04 on 3/8,3/15,3/22,3/29
THEN SUDDENLY they charge me $39.99 but keep the Premium at only $3.04 on 4/2,4/5.

I call them on it and they refund only $39.99 but kept $39.99 and then I refilled credits using a 2 for 1 special offer they sometimes give you if they notice that you aren't buying credits any longer. I invested an additional $9.99 for 1100 credits and used 50 credits the night I purchased them and the next day I was blocked.

The excuse given was that I had several complaints about my abusive behavior but I behaved myself and showed good form. I will admit 1 incident that caused me to remove the thoughtful filter men use and I gave a user a taste of how it feels to be told off. She told me to go take it up my $#*! and basically $#*! off.

Normally I laugh at that sort of thing because it's a numbers game and I was doing well numbers wise. But what really upset me was that my intro was a chuckle worthy joke and her reply was vulgar and it truly didn't need to be. So. I tore into her. My word of honor. That was the only incident. Yet, if Badoo would have used that as the excuse to restrict my account, then they would have seen that I was just giving her back some of what she gave me. Worst case, I would have a warning or perhaps had my name changed to "moderated" but Badoo terminated my account and gave no explanation other than the generic one I advised on earlier.

They get another $9.99 from me. And terminate my account.

Why did the credits go up to $39.99 but premium service stayed at $3.04 instead of what it should have been which is $12.99?

Why refund only one of the 2 charges of $39.99. ($11.40 x's 2=$22.80 - $79.98 = $57.18 + $9.99 =$67.17

They kept $67.19 and used a generic excuse along with an unwillingness to explain what happened other than they "received a lot of complaints"

Do not do business with Badoo. They have piss poor business ethics, they treat their users with complete disrespect and refuse to follow their own guidelines which shows that a warning is given and then termination their after if the incident you were reprimanded for continues to happen. I never got so much as one warning ever.

My view is that they were upset that I used a glitch in their system in order to make things fair for myself and that didn't sit well with them and they felt the need to boot me from that sorry $#*!, scam filled, fake profile having, shemale escorts posing as women, 80 year olds talkin bout they're 42, Nigerian scam artist posing as women trying to scam you for money sending you messages starting with "Dear" who in the hell does that in the U.S., and women that want a hand out because they got stuck with 3 to 5 kids and are in a "desperate situation" is all Badoo is about. What I just described comprises of about 80% of their user profiles.

Badoo has abusive business practices.

When I replied to the last message they sent me which was that my profile was terminated permanently and that their decision was irreversible. I told them the following:

When you treat a person fair and with respect during a business transaction, that person is bound to tell at least 2 or 3 people about your company.

But when you treat your clients the way you treated me, that person will go out of his way to tell as many people not to do business with you ever! This review is simply me. Keeping my word to Badoo!

I have emails that prove absolutely everything written here to be absolutely honestly TRUE!

COPA AIR WILL GIVE YOU THE RUNAROUND AND REFUSES TO DO THE ETHICAL, LEGAL, MORAL, OR ACCEPTABLE THING AND JUST PROVIDE THEIR CUSTOMERS WITH REDUNDS AS MANDATED BY THE D. O. T.

Please note that I have proof in the way of emails that were sent and never replied to as well as over 100 calls to their "customer service line" which provides anything but the help you called in about. I have written the below to warn you of the dishonest business practices and tactics Copa Airlines will go to in order to frustrate you into giving up on your request for a refund and that is simply unconscionable considering the financial crisis that we are facing!

PLEASE READ...

COPA AIRLINES REFUSES TO REFUND THOUGH DOT MANDATES PASSENGERS BE REFUNDED FOR FLIGHTS CANCELED BY THE AIRLINES DURING THE COVID PANDEMIC

UNFORTUNATELY, COPA AIRLINES FAILS TO REPLY TO EMAILS AND IF THEY FINALLY GET AROUND TO ANSWERING 1 of 15 SENT, IT WILL BE WITH A GENERIC REPLY HAVING NOTHING TO DO WITH THE PROBLEM YOU HAVE DESCRIBED IN THE 14 PRIOR EMAILS.

THE DOT SENT OUT THE FOLLOWING NOTICE:

Friday, April 3,2020
WASHINGTON – The U.S. Department of Transportation today issued an Enforcement Notice clarifying, in the context of the 2019 Novel Coronavirus (COVID-19) public health emergency, that U.S. and foreign airlines remain obligated to provide a prompt refund to passengers for flights to, within, or from the United States when the carrier cancels the passenger's scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier. The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when the flight disruptions are outside of the carrier's control (e.g., a result of government restrictions).

COPA AIRLINES PLAYS GAMES OVER THE PHONE BY NOT ALLOWING YOU ACCESS TO A SUPERVISOR, THEY REFUSE TO PUT YOU THROUGH TO THEIR FINANCIAL DEPARTMENT. AND THE REFUND TOOL IN THEIR WEBSITE IS MORE OF A TIME WASTING USELESS OPTION THAN A REFUND TOOL.

DON'T TRUST OR FLY COPA AIR!

I made a mistake and purchased 2 pairs of adidas Hamburg Sneakers from CHEZ NASH FRANCE.

During checkout, there is a section where you can attach a note for the seller.

My note to seller was as follows: Please ensure that the sneakers are "as described" - "new, unused, and defect free" I added that the integrity of the shoe boxes also be in good condition as i USE THE BOX TO STORE THE SHOES.

Seller quickly emails and advises that one of the two pairs is sold out. Could he interest me in another pair or would I prefer a refund is what he asked. He showed me another pair (I had no idea they were women's shoes) since I originally purchased 2 men's sneakers, I assumed the item was a man's sneaker.

I paid for items and hoped for the best., and about 10 days later the box arrived.

I open it and immediately emailed that clown to tell him that the product was defective, soiled, with one box had crushed (3 out of the 4 corners crushed and torn). The other box was held together with staples.

Both pairs of sneakers had shoe strings undone and soles of both pairs were soiled. There were defects in the suede and leather for both pairs. I sent a message and he advised that I was free to return the items but that I would have to pay for return shipping from Los Angeles Ca to France $67.90

I was livid! What motivation does this thief have to reimburse me for the shipping fee once he has the product back at his facility? NONE! He already showed to be dishonest with what he shipped.

I translated his shipping and return policy and could't believe that no where in his policy does it say that he is held liable for shipping product that is not "as described" on his website. No where on his return and refund policy does it hold him responsible in any way for anything meaning he can ship you used, defective, returned items, and you are held responsible to return the item on your own dime.

I filed a claim with Paypal. It took nearly 50 days for me to get my 203 Euros ($238.00) and just as I thought, the seller never responded to the message pertaining to his commitment to reimburse my $67.90 for returning the garbage he shipped me in the first place. Paypal had to step in and cover that as a 1 time courtesy given the facts and conduct of that seller through the entire process.

NEVER DO BUSINESS WITH CHEZ NASH. SELLER IS A DISHONEST THIEF AND LIAR WHO's SHIPPING AND RETURN POLICY HOLD THE BUYER RESPONSIBLE FOR ANYTHING AND EVERYTHING THAT CAN AND WILL GO WRONG.

I HAVE EMAILS AND PICTURES AND PAYPAL CLAIM NUMBER INFORMATION TO BACK UP ABSOLUTELY EVERYTHING I WROTE.

On Apr 11, I was forced to provide my own customer service because the EXPEDIA.COM "customer service agent" refused to do their job and contact the airline I booked my flight with to request a refund code. I was told that due to the Pandemic, they couldn't reach out to their business partners and wanted to force a credit that could be applied later rather than the refund President Trump said all travelers in the U.S. were entitled to.

Six hours later and several calls into the airline (not airlines fault, they were actually easy to work with but technically couldn't release that code to me, they advised that Expedia had to request it), by my 3rd call into the airline letting them know that Expedia refused to help me by calling for that refund code, the airline furnished it and then I called Expedia and furnished the refund code to the CSR.

They advised that it would still take an additional 30 days to hit my account?

I demanded to speak to a Supervisor and Amy (Expedia Supervisor) took over and advised that there was a delay in the processing of the refund due to the "Pandemic" Funny how you press one button and money is removed from your bank account or credit card, but that button doesn't exist for refunds from Expedia to it's customers.

Amy wrote me an email advising that my refund would be processed by the 11th of May or sooner. I have it in writing from an Expedia Supervisor.

Turns out that they did nothing with that code for 7 days. They processed the code that took me 6 hours to get and multiple phone calls on the 18th of April? 7 DAYS LATER?

The refund was declined by the airline due to a mistake made by an Expedia employee that processed that request for refun on the 18th. This mistake caused an additional 8 week delay for my refund to hit my bank.

Expedia admits error but won't refund any sooner? I have now spent over 20+ hours on the phone over several days. 20+

Mark at Corporate tried to spin the truth by giving me incorrect information and incorrect timelines basically telling me the exact opposite of what 3 of his supervisors verbally told me and finally. After asking him very specific questions for a 4th time (he kept giving vague answers that were a gutless attempt to cover up all the mistakes to that point), he admits to all the errors made and basically his own dishonesty.

3 Supervisors explained the root cause of delay as several Internal ball droppings!

They won't honor the email i received on the 11th of April from Supervisor Amy advising I would receive a refund within 30 days (Monday 11th May.)

Nothing but excuses, lies, empty and meaningless apologies!

Mark at Corporate made no attempt to fix the nightmare created by incompetent employees at his company.

I wasted an hour with Mark and another 2.5 to 3 hours getting bounced around and hung up on. Totaling 3.5 to 4 hours. Just on that day alone.

For nothing!

NEVER AGAIN!

TO BE HONEST WITH YOU, I WOULDN'T BE SURPRISED IF EXPEDIA.COM WAS EARNING INTEREST ON REFUNDS THEY REFUSE TO PROCESS. I SWEAR I WILL NEVER DO BUSINESS WITH THIS DISHONEST COMPANY AGAIN!

CONSUMERS BEWARE!

I have emails that back every word!

IN OTHER WORDS IT'S FALSE ADVERTISEMENT AND BAIT AND SWITCH.

I RECEIVED A GENERIC 25% OFF WITH "EXCLUSIONS MAY APPLY" BUT NO LIST OF EXCLUSIONS ANYWHERE TO BE FOUND.

THIS IS THE 2ND TIME THEY DO THIS AND I AM TAKING MY MONEY ELSE WHERE FROM NOW ON!

My time actually means something to me and having it wasted is unacceptable!

Today June 7th, 2018 i received an email with such an offer from ENDCLOTHING.COM again.,. I get to the check out stage and promo code fails to deduct 25% off. Luckily, chat was available. This is the result:

Chat started: 2018-06-07 05:00 PM UTC

(05:00:51 PM) Enrique: VIPSALE promo is not working
(05:00:53 PM) *** Bea joined the chat ***
(05:00:54 PM) Customer Service: Thank you for joining our Live Chat service. A member of the Customer Service Team will be with you shortly to assist with your query.

(05:01:49 PM) Bea: Hi there

(05:01:57 PM) Bea: What item are you using this on

(05:02:43 PM) Enrique: adidas. On the email i received no specific instructions as to what the promo was valid for

(05:04:23 PM) Bea: Let me have a look now

(05:04:45 PM) Enrique: Exclusive Sale Preview 25& off for a limited time. I received the email today.

(05:05:09 PM) Bea: Do you have a link for the product?

(05:05:31 PM) Enrique: link for the product? I don't understand.
(05:05:52 PM) Bea: what adidas item are you trying to buy?

(05:05:58 PM) Bea: the full description name

(05:06:06 PM) Bea: then I can see if this is in our VIPSALE

(05:06:09 PM) Enrique: they're in my cart now. Do you have access?

(05:07:06 PM) Bea: Let me have a look now

(05:07:56 PM) Bea: is this the correct item https://www.endclothing.com/us/adidas-x-wings-horns-bomber-jacket-br0170.html

(05:08:54 PM) Enrique: Listen I love END. But this is the second time you guys send me an offer with no specific exclusion or instructions as to how to apply. It just seems as though there is either false advertisement tactics or a bait a switch issue which is upsetting.

(05:10:16 PM) Bea: I am sorry you feel that way Enrique

(05:11:33 PM) Enrique: Bea. I appreciate your gesture. But that doesn't quite fix an ongoing issue. I just wish there was specific instruction on the face of the offer email. That way the client can read and not have time be wasted

(05:12:01 PM) Enrique: is there an actual code that can be applied is it it on an item by item basis?

(05:13:09 PM) Bea: Yes I totally understand and I will pass that information on to our management team. That is an actual code customers have to enter code at checkout, the are EXCLUSIONS so if the code doesn't work at check out that item is not included

(05:13:59 PM) Enrique: I have 6 items. All adidas. None of them are discounted via promo code.
(05:14:38 PM) Bea: Unfortunately these item are not included in the VIPSALE if the discount code does not work at checkout

(05:15:10 PM) Enrique: why is the exclussion verbage not readily available on the face of the email offer?

(05:16:09 PM) Enrique: why is the exclussion verbage not readily available on the face of the email offer? Thanks. I don't expect my concerns to affect the way marketing is sent out. I appreciate your Time
Bea. I realize it's not your fault. I am however very disappointed.

(05:17:34 PM) Bea: Unfortunately we have over 500 brands on our website so we are unable to have a list of everything is not available for the VIPSALE. I do apologies for this. This is why it says EXCLUSIONS on the email itself

(05:19:14 PM) Enrique: so there is no actual exclussion list to read through. Disappointment is inevitable?

(05:19:59 PM) Bea: No unfortunately not if the code does not work at the checkout then the item is not on our VIPSALE

(05:20:07 PM) Enrique: thanks Bea. Have a great weekend. That's an actual wish. Not sarcasm. I'm sorry you had to field this concern.

(05:20:12 PM) Enrique: take care.