Expedia

I shall only hit the important details of my experience with Expedia. Went on line to book one overnight in Miami, prior to a cruise. Booked the dates, picked a room, noted two adults. Easy. Paid the fee, approx $120.00, waited for confirmation Email, They had chosen the wrong dates. As I chosen Non Refundable tickets at a slight discount, and it was their mistake, I figured just a date change is in order. WRONG, contacted Expedia, offered a room at twice the rate. Then after no reasonable explanation, other than try to have me understand their commission, she hung up on me.
Resolution: Called the same hotel, got a little discount, and booked.
P.S. If you have a little extra money, send it to Expedia, they seem to need it.

Expedia's customer service is not one of there priorities. Agents are like talking to robots and you can find the same deals doing travel accommodations your self. While trying to change a flight date/time that was a clear mistake, I tried talking with someone from corporate because the agents either did not speak English well enough to understand or they could not say anything besides this is our policy. Once a corporate representative was available to talk, he made it clear that Expedia was a business and their motive was to make money and not make customers happy. These exact words came out of a corporate officers mouth. I would recommend spending 5 extra minutes to book flights and hotels your self.

The most difficult exercise for an international traveler, in difficulty, is to reach Expedia support after you've purchased a ticket and wish to update, especially in an emergency. There is a "Contact Us" link at the website that amounts to nothing. Sure, there is a contact number (1 *******787) for international users like myself, but you are put on hold for an eternity. Businesses genuinely wishing to assist customers would, in 2017, make all relevant methods of communication available to them for contact purposes. And that includes Email and online chat. The customer can then be told or directed via a link to a page where necessary changes and updates to tickets can be made and the relevant price increase and/or service fees paid. You do make commissions from the fares customers pay to purchase a ticket. Therefore, servicing the customers is not much to ask.

Tried to book a flight+hotel on their site off and on over a period of about 30 hours. The price published in the search results changed marginally (up and down) during that period. But, when I actually clicked the button to purchase, whatever that price was magically jumped up exactly $280. This happened at least 12 times. And the jump was always accompanied by a message saying, oh we hate when this happens but the rates increased while you were searching. It actually became kind of humorous as I tried again and again. It got to the point my "searching" took about 20 or 30 seconds, because I just searched for my preferred hotel by name and already knew which flight to choose from the list. And yet, each time the price popped up $280 and I got the "Uh oh, you better book now before prices go up again" message. Classic bait-and-switch. Seriously, why don't some state's Attorneys General look into expedia's "business practices"?

I discovered from other sites that Expedia makes a practice of monitoring computer information and the more a user returns and clicks on property/package, they increase the price at check-out. This was our experience - classic bait & switch.

The other issue was that when selecting an option (I. E. All-Inclusive - $190) it shows up at 3-4 times higher ( I. E. $190 selected - calculation of $685). We tried to see if was related to days of stay, but that wasn't it. And of course, they are impossible to contact (their "chat" is not connected to a person but template responses). I used Expedia a few years ago without incident, but the company has changed. Very unfortunate. Now on to book with an ethical competitor.

Just want to warn innocent travelers of dangers at this hotel. We came to collect our bullet ridden car after a Park, Sleep, Fly trip. Usually go to Sheraton but was fooled into thinking all Park, Sleep Fly hotels are good. A wild shootout occurred and the management and Carlson Co. Were apparently were not even surprised. Do not take families or any of your property there. Glad we did not experience crossfire.

Not sure how they received 1 star on all other sites, but more than 4 star on their own? Well, the fact that they don't have an email address and have no formal complaint site (the one they have requires between 11 to 13 digit itineraries, but theirs is more than that) should be a good sign of just what sort of a company it really is. You can't add to that page, so how do the others get added to reach 4 stars? Just avoid at all costs, and book directly with venues, since such companies, like Thomas Cook, collapse out of nowhere and then you will have to beg to get your money back