Expedia

To sum it up, this was the worst experience I've had booking. My booking was wrong, the car company is horrid, they lied about their cancelation policy, a staff member canceled my rental insurance without me asking for it to be done, ruining any chance I had at getting my money back due to a medical emergency. The fee was supposed to be nonexistent, then it was $100, then it was $161.97. They just lie and scam their way into being a ratty little middle man.

Reservation through Expedia wasn't found by Thrifty when our flight was delayed, so we had to take an Uber to our location, cost $40, and an extra hour waiting. Reserved another car through Expedia that cost $60 more to rent for one less day and received an email from AVIS stating they were charging us $50 for not picking up the rental. Terrible communication by Expedia to their partners. It takes a lot of digging to find how to register a complaint with Expedia and the agent gave a hollow apology, without any offer to assist, only excuses. They also continually stated they "understand", which must be part of their training. When a customer has a complaint always say you understand regardless of whether you have the slightest inclination to what they are stating.

At every opportunity to help me with a problem with any booking I make on Expedia, I am met with customer service who seem programed to deny any responsibility, offer any help, and none of them speak English or understand it. Mind you, this is all done by chat, because there is no way to contact anyone at Expedia by phone. If you write them a letter of protest as I have done many times, it goes unanswered and into a corporate garbage pail. Expedia is the WORST travel company on the planet.

Very frustrated. We booked a vacation through expedia. We had to reschedule the trip due to family issues. The hotel was willing to refund us our money or select another date. They refunded the money to expedia, however, expedia will not refund the money to us. It may be cheaper to use expedia, however, if something comes up, they are not helpful and only gave us the run around telling us that the hotel would not refund our money. I'd rather pay the extra money to buy direct from the hotel.

When calling the hotel to let them know we were going to be a little late they informed us that we did not have a room at all and that expedia should never have booked the room. After being on the phone for 45 minutes and our vacation being ruined they tried to give me a $75 credit for my next booking. Unprofessional &. Inconsiderate.

I am utterly appalled by the horrendous customer service I received from Expedia today. I wasted an entire Sunday trying to communicate with their team via Twitter, only to be met with what can only be described as sheer incompetence. It was, without a doubt, the worst customer service I have ever experienced from any company. Despite repeated attempts over five hours to connect with a human via phone calls and their entirely ineffectual website chat, my efforts were in vain. Furthermore, when I explicitly requested information on how to lodge a formal complaint via Twitter and Facebook, they flatly refused. After years of being a loyal customer, it's clear that Expedia's standards have plummeted dramatically. I can categorically say this will be my last encounter with them.

I booked a roundtrip ticket from Dallas to Copenhagen which required connecting flights each way. On the way home I connected from Copenhagen to Newark, NJ. My flight with United which was taking me from Newark to Dallas, was delayed a bunch of times and then eventually cancelled. I was not rebooked or even offered to be by United or Expedia. I had to book with another airline direct to get home. Three months later and I still have not received any type of refund for the cancelled flight. I have called and emailed expedia multiple times and they are not helpful at all. In this time of many flight cancellations across all airlines, I highly recommend staying away from Expedia or any of these other bundle sites and booking directly with the airlines. I fly regularly, about every other week and this is the first time I have had a cancellation where I am unable to get a refund. Completely unacceptable!

I've been a member of the Expedia community since 2008. I've booked hundreds of flights and hotels with Expedia all around the world. In the last two years, I have experienced nothing but problems with Expedia. Last year they failed to book a ticket purchase to Croatia that was made on their website. The airline had no record of my purchased flight. Expedia was able to fix the problem but we lost a day of travel. Most recently I booked a flight and hotel deal. I chose "partial dates" on the hotel because we were only spending 2 nights in D.C. Before heading to Wilmington, DE. The Expedia website booked us for 5 nights even though I had chosen the "partial dates" for the hotel. Now I'm paying for 5 nights in DC when we are only staying 2 nights. I gave Expedia the opportunity to fix the problem and they said it could not be fixed as it was a non-refundable reservation. Expedia bundles the flight cost with the hotel cost at checkout so it is unclear what you are paying for. A faithful member of the Expedia community has now left for good. I've had 3 out of my last 6 trips, screwed up by Expedia in some form or fashion. WARNING - Stay Away from Expedia. I am./

Very sketchy business practices. Customer Service is non-existent. Be very careful when you cancel a reservation. I got scammed out of $200 when I cancelled my reservation as they never provided a confirmation email when I did it. Worst travel booking website I came across. You will also find better deals elsewhere. Better to book directly with the hotel.

I booked a room at a local hotel due to an evacuation in our area on Jan 9,2023. When Expedia's sofeware detected the increased demand in hotel rooms, they raised the price shortly after the evacuation order was in effect. The price gouging is unethical and ripping off people who are going through hard times! I asked the hotel manager, he stated that they would never do that, it was the third party -- Expedia -- that did the price gouging!

Booked a flight, purchased the 'travel protection' and then had to cancel 4 days before the flight. Turns out the 'travel protection' is actually a narrowly defined 'travel insurance' without any eligibility for a refund of the fair. This is a deceptive and predatory business practice. To add insult to injury neither Expedia or AIG Travel Guard (the Insurance Co) have adequately trained staff to clearly navigate this issue and provide any level of acceptable service. Truly a disappointment from organization that projects itself as a market leader.

It is generally good if you have to book hotel, car rental or flights yourself through their websites or the apps. If something goes wrong as in flight cancellations, or hotel rebookings or you want to enquire about status of any of your booking you have to go through a very average customer service.
Their customer service personnel don't understand what you say, give wrong answers apparently to please you so that you hang up the phone to call another day. Call on different times and you get different inconsistent answers.

Terrible experience! Booked a car for the day to travel to west Texas, using Expedia (another mistake) and was assigned an electric vehicle with no AC! This is August in Texas with 100 degree plus heat. I had not requested an electric vehicle because we were traveling to rural west Texas where there were few if any charging stations along our route or at our destination (I checked). Because I had not requested an electric vehicle, especially with no AC, I immediately contacted Expedia (who did the booking) and Thrifty to change the reservation to something I had actually requested. Both companies were impossible to contact via phone (needed the car in 24 hours) and were not good partners. Neither service was willing to help or negotiate a change, in fact Expedia suggested I cancel, which I did and ended up paying half the car rental with out ever getting a car! Austin car rentals are difficult to begin with and keep a low inventory so you are lucky to get a car when you need it. Truly disappointed in the bad service, wrong car selection and total disregard for what I had requested. Will not ever use Expedia again. They are not honest or customer centric in their problem solving.

We booked a family trip to Disneyland using Expedia and a travel agent, and flights got cancelled with Air Canada (never use this airline). I phoned Expedia and they did not help at all. They would not help to find alternate flights, and we ended up cancelling our trip. Expedia would not help to cancel hotel reservations or Disneyland tickets. They are eager to book and take your money, but will not help when things go wrong. I will NEVER use them again to book a big trip.

Even though airlines policy allows cancelation and changes expedia does not. They keep your money and do not care about covid or anything else going on. This is a class action lawsuit in the making. Hate them

We arrived in Paris and prepaid for the Paris shuttle to pick us up. We called multiple times, which sent us to a recording and emailed them with no response. We took a cab to our hotel and 4hrs later received an email asking if we were still at the airport! I emailed Expedia and sent the email I got from the shuttle co, requested a refund. They approved a partial refund. How disappointing! I have used this company for years traveling domestic and this was my first international trip. I will never book through them again. They can not take care of their loyal customers.

I've paid slightly more to specifically buy from Expedia but when it comes to the customers service, you are as screwed as if you bought from any other joe.
The customers service seems to be outsourced, and that means you will get no help or protection for your tickets.

Do be aware. Not all EXPEDIA employees have accurate information including the availability of a hotel room and the deposit for a room (the one said you needed $100 cash!). In addition, they charge over 50% more in additional fees compared to working directly with a hotel. I enourage finding hotels on this site but call the hotel directly and avoid Expedia. You will get a better deal. A Best Western on location would have cost $176 with approx. $17 in fees; Expedia $176 plus $37 in fees, a $20 fee for inaccuarate information!

I booked a flight/hotel/car and added insurance through Expedia. My flight was canceled and I could not get another until the following day. I tried to change my return flight for an extra day and was told the airline does not refund economy flights or allow for changes (why pay for insurance). I had to call the hotel and car rental to get refunded for 1 day each. I am very disappointed with Expedia and will no longer do business with them. I will do all my booking directly.

I have used Expedia no less then 10 times this year, I will never use them again. Wife and teenage daughter arrived at a hotel purchased through Expedia found bugs in the room, stains on the bed covers, trash in the microwave and a shirtless man began banging on their door who also had no shoes on and appeared to be homeless. I told her to leave and I would call Expedia. They refused to help me in anyway and refused to issue a refund even after I spent an hour on the phone with them and immediately purchased another room for my wife and daughter through Expedia. I WILL NEVER USE THEM AGAIN.

I booked a round trip flight to Athens including hotel. After the European 'travel ban' (!?!) the airline (Emirates) canceled the flights (understandably). I had paid for a 'waiver' from Expedia so that I could change or reschedule flights if needed. I have tried MULTIPLE times to contact them on-line (their site is both frustrating and useless) only to be led round and round in circles. I have tried calling but they don't even let you hold - the message just says to try again later. They DID call me this morning but when I picked up an automated voice told me 'to hold as there was a very long wait time' - and THEY had called ME...! To activate the waiver I had to give 24 hours notice before departure - obviously I have now missed this deadline. I am hoping that if I EVER get through to someone from customer service they will waive this restriction. I understand that this is an unusual time but Expedia are certainly not trying to make things any easier for their customers.

Total garbage! Do not use them. Better off doing you. I could say so much more of m about this POS company

Expedia has hidden charges. They show you on the receipts what they want you to see to make it look like their prices are low. When you go to their page to reserve, check "Important Information". Example if a hotel charges $ 25 a day for parking they do not put it in your receipt.