Booking.com

It's a total rip off if you need an emergency cancellation. I am trying to get in contact to talk with someone. But all sites lead to nowhere, not even a contact number.
Beware!

I booked with booking.com scammers and my surgery was canceled. I tried to move my dates after staying 1 night. Absolutely no help from the scammers. There based in the Netherlands so no recourse. Total scam. New motto should be WE'RE KEEPING THE MONEY NO MATTER WHAT SUCKER.

I had a hotel reservation that was refundable until April 11. Despite canceling on April 9, they have not refunded my money.

I needed to modify a reservation, after two days to trying, I gave up and cancelled and booked with the hotel. Disappointing and will never use booking.com again.

Absolutely appalling experience that nearly left us stranded without a place to sleep in Tromsø during high season. We booked and PAID for a 2-bedroom apartment months in advance. The booking was confirmed, dates were correct, and we even chatted with the host who confirmed everything. Fast forward to the night before check-in – the host tells us Booking.com messed up the dates. Someone else is staying there and we have no place to sleep for the first night. We spent the whole night on the phone with Booking instead of enjoying our trip. No clear help, no accountability, just generic responses and "sorry for the inconvenience." They offered to refund the original booking and told us to find new accommodation ourselves – during high season, when everything was either full, overpriced, or terrible. Eventually found a smaller place at a higher price and Booking only refunded a small portion of the difference after multiple stressful calls. Customer service was disorganized, unhelpful, and rude. Worst of all – no proper apology, just a "take it or leave it" attitude. If we hadn't followed up with the host ourselves, we would've been stuck in the freezing cold with 4 suitcases and nowhere to stay. NEVER again. Use another platform unless you enjoy last-minute chaos and zero support.

After booking a hotel on Booking.com, for some reason it came up with 1 guest instead of 2 guests. I used the on-line contact AI, requesting the booking be amended to 2 guests. This resulted in my booking being changed to two guests but my booking was changed from a superior sea view to a standard roofer the same price. As previous reviews have indicated, it is impossible to speak to anyone and the online Ai is clearly not fit for purpose. I contacted the hotel who informed me that they have no control over the booking and cannot make any changes to the booking. Only Booking.com could amend the booking. I would have to pay the price for a superior sea view room but sleep in a standard room. The hotel has no control of the price or room allocated. Thanks to the CEOemail website, I found Booking.com's telephone number, 020 8612 8000 and spoke to Mohammed, who understood the issues and resolved the problem. Apparently, there is a problem with the software that shows only I adult staying. He cannot alter this, but he has put a note on the booking and spoke to the hotel. I was about to email the Chief executive at Booking.com but Mohammed sorted out the issue. The website CEOemail is always good for contact details of limited companiesThank you Mohammed. I cannot give Booking.com a five star review because they make it virtually impossible to contact and the online A1 only compounded the problem. Mohammed deserves five stars but the company get three.

I have had multiple frustrating experiences with Booking.com, but my most recent trip to Costa Rica on February 14,2025, was the last straw. I booked a hotel through Booking.com, received a confirmation, and drove all the way to the property—only to find out it was completely sold out. Thinking it was an isolated incident, I booked another hotel through Booking.com, drove for hours, and upon arrival, discovered that it was also fully booked, despite receiving a confirmed reservation.

This is not the first time I've encountered this issue. Booking.com seems to confirm stays without properly verifying availability with hotels, leaving travelers stranded. To make matters worse, Booking.com often charges for these non-existent bookings, making it an exhausting and time-consuming process to obtain a refund—usually involving disputes with credit card companies.

Additionally, the lack of proper communication tools for travelers to cancel or modify reservations, particularly in certain countries, only adds to the frustration. A company as large as Booking.com should implement a system that verifies a hotel's availability before confirming a booking.

After repeated bad experiences, I will no longer be using Booking.com. I strongly advise other travelers to proceed with extreme caution—or better yet, book directly with hotels to avoid the stress, financial loss, and wasted time that comes with relying on Booking.com.

I've used booking.com three times in the last year. On two of those occasions my credit card has been scammed by a third party. Booking.com was the only non-regular website i used during those times, so I strongly suspect using it exposed me to scammers.

I also received a scam email offering me prizes if I completed a 'survey' about using booking.com shortly after one of the occasions I used it. It was a very realistic scam, to the point where I almost fell for it.

They do make sure what is being advertised by the accomodations is accurate. The accomodation said it also had single beds but was only a matress on the floor. They do not make sure that the accomodations are following their own country rules...i.e.we were charged an additional 19% vat tax by the property in colombia and then we find out we did not to pay that since we are tourists. They should be more awhere on what there customers are doing.

Buyer Beware: Booking. Com Failed Me Completely
I've been a loyal Booking. Com customer for over a decade, but after this experience, I cannot in good faith recommend their services.
I booked a flight through Booking. Com, received a confirmation code, and thought all was set. However, at check-in, I discovered there was no flight due to a payment issue—something Booking. Com ignored entirely. When I contacted them, they told me to call the airline, which informed me that the booking was canceled due to a payment problem on Booking. Com's end. Back to square one with Booking. Com, I was met with dismissive responses and empty assurances that my case was being handled.
Despite multiple calls and promises that I would be rebooked on my original flight, I woke up to an email stating there was a "technical error" and my money was being refunded. They ghosted me after my flight departed, leaving me stranded.
Adding insult to injury, I had also booked a non-refundable hotel through Booking. Com. While the hotel was gracious enough to cancel my reservation at no charge when I explained the situation, Booking. Com refused to help or reimburse me.
I requested compensation for additional flights and a missed tour, totaling $650. Their response? A claim form with a promise of a decision within 14 days. It has now been over six weeks, and I've received nothing but silence.
This entire ordeal has made it clear that Booking. Com prioritizes profits over customer care. If something goes wrong, don't expect them to solve the problem. My advice: think twice before trusting them with your travel plans. Book directly with airlines and confirm your bookings before committing to anything non-refundable.

Booking.FAIL House we had a confirmation for in Fort Lauderdale was sold and no one bothered to tell us. Customer service offered to find our party mother place to stay only the places they offered were not in the same state or even country as our original reservation. Now there is noting suitable available and they stopped replying to my messages.

I had the most terrible experience with Booking.com, and I feel obligated to warn others. I had a confirmed reservation for an apartment, with check-in scheduled for 4:00 PM. When I arrived, the host was completely unresponsive. Only at 6:00 PM—after hours of frustration—did the host finally answer, just to inform me that he had canceled my reservation a week after I booked it, and Booking.com never bothered to notify me!

At 6:00 PM, exhausted and stranded with my luggage, I had to scramble to find another hotel, which ended up costing me 1,000 ILS more than my original booking. This was not just an inconvenience—it was a complete disaster!

And what did Booking.com do? Absolutely nothing. They responded once with a generic apology, saying they would "look into it," and then vanished. No follow-up, no compensation, no accountability. Their customer service is a joke, and they clearly do not care about their customers.

This experience was beyond unacceptable. I will never use Booking.com again, and I strongly urge others to be cautious. If something goes wrong with your booking, don't expect any real support from them!

They have the worst client service. They do not help at all. We had scammers who lied about an apartment we booked, when we were there it was not safe and basically nothing was ok about the apartment. I called booking and cancelled the apartment. I demanded my money back but booking do not want to help and each time I call the line cuts off and I get someone else. In one day I told my story 8 times from scratch and spent 2 hours on the phone, my day was ruined. Shame on booking not punishing scammers and give them free pass, as long as booking get their percentage they do not care. For me after being a client for more than a decade I will never use booking again and won't recommend it to anyone. We lost now 940€!

I am extremely disappointed with our (incl. Thozama Mxenge) experience at this accommodation. The listing was misleading, as it failed to disclose that the property is a student accommodation. On the way to the unit, the building itself was in terrible condition—dirty white walls, loud students, and balconies cluttered with hanging clothing and even mattresses.

Upon arrival at the unit, I was appalled by its state. It was poorly maintained, with dirty and worn-out couches, cracked tiles, and stained, yellowing bedding. The plumbing was in terrible condition, with loose taps, while the surfaces were sticky and appeared never to have been deep cleaned. The showers had visible dirt and grime in the corners and between the tiles.
Due to these unacceptable conditions, we decided not to check in. The platform initially promised to refund our booking fee of R10 413.68, yet despite their assurances, we have not received our money back. Repeated attempts to contact them and their service provider have led nowhere, with no resolution or reimbursement.

Their failure to honor their promise, along with their lack of proper vetting of this property, has prompted me to consider filing a complaint under the Consumer Protection Act of South Africa. I hold them accountable for allowing this property to operate on their platform and for facilitating the loss of our money.

The lack of transparency, poor service, and refusal to issue a refund have left a lasting negative impression. I strongly advise against booking this accommodation or using this booking.com.

The company needs to follow up on negative reviews and vett properties offered.

I had booked what I thought was a refundable ticket for a trip that was 62 days from the arrival date, buried in the fine print was the fact that I can to cancel 60 days before the arrival date. I suspected that there was going to be a massive layoff which is why I wanted a refundable rate. Well, yes, I was laid off and canceled by trip 45 days prior to arrival!

Nope - Booking.com would NOT refund me. They instructed me to go to Coventry Motor Inn which is the hotel I booked my stay at. I've sent 2 email messages explaining the circumstances and CRICKETS! I'll be posting a review for Coventry Motor Inn as well.

Sono un cliente Genius livello 3 (il livello più alto che c'è in Booking) e l'anno scorso ho prenotato con Booking un volo per Valencia, il cui orario di partenza è stato cambiato unilateralmente nel mese di aprile dell'anno corrente dal vettore (Iberia) che ha fissato un nuovo orario con 3 ore e mezza di anticipo. Ho dovuto disdire il volo poichè col nuovo orario non sarei nemmeno potuto riuscire ad arrivare in tempo in aeroporto; ho pertanto contattato Iberia per il rimborso registrando altresì la chiamata in cui l'operatrice mi garantiva che, data la differenza consistente di orario di partenza del volo, il vettore avrebbe acconsentito al rimborso INTEGRALE di quanto da me pagato, ma che avrei dovuto richiedere questo rimborso direttamente a Booking in quanto il biglietto aereo era stato acquistato lì. Ho pertanto contattato il servizio clienti di Booking tramite chat, esponendogli la questione e richiedendo il rimborso integrale come già promesso da Iberia, ma Booking mi ha concesso il rimborso solo di una minima parte dell'importo pagato per il volo, cioè di soli 5,99€, che immagino siano le tasse aeroportuali. Il resto è pertanto stato trattenuto senza il mio consenso, nè quello di Iberia, nonostante Booking non possa trattenere quanto pagato da un cliente per la prenotazione di un volo - che è stato poi disdetto - in quanto è solo un mero intermediario. Ciò conferma che in caso di problemi con i voli, non solo Booking non li risolve, ma arriva addirittura a violare le leggi, come in questo caso, dato che la mancata restituzione della somma da me spesa si configura come una chiara violazione del codice civile, del codice del consumo e del codice del turismo, ed è pertanto anche condizione sufficiente per poter agire nei confronti di Booking nelle sedi della giustizia e della legalità.

Harsh refund penalty, Booking.com shouldn't have such policies, to pay over 900 Euro as a mistake is terrible, they should allow partial refunds. Customer service is non existence, no one replies to your messages or emails.

Was frauded by an accomodation listed on booking.com. Paid in June in full, booking was for October arrived in Athens, accomodation never answered our calls and messages. We were promised an immediate refund by booking.com, which to date almost a month after, no refunds were made. No call backs were made. No one replies to messages. Waiting time to for booking.com to check your details is 28mins and then they hang up. No accountability, no clarity. Something is up to no good with booking.com

I had someone else log into my account and make a booking using my rewards points. I use 2FA and they could still get in! No alerts, no upcoming trip notifications, nothing.

I can't close my account because of a "technical error" and booking.com refuse to close my account.

Pitiful.