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asked by on 5/2/15
booking.com has horrible customer service. Don't use them.
I don't know why you're even using this site Stephanie. Their after sales is disgusting! Recommend travel Republic. Great prices and options
Don't use them unless you have to!
They robbed me of about 3k with two fraudulent listings in Ibiza, Spain last year. Chased w a lawyer and my credit card co but never got the money back.
Girl are you KIDDING? Did you not read my review? They promised me a $50 refund for not provding the room I paid for and I STILL HAVEN'T RECEIVED IT. You expect to give you a frequent customer discount? LOL LOL LOL
After making your 3rd reservation you qualify to join the so-called "Genius" program, which entitles you to an additional 10% discount on each reservation from then on.
Have used booking.com for years and never have received discounts other than the low hotel prices I do find. I use the web site because it is an excellent source for booking hotels.
