Booking.com Questions & Answers

In my case they took my payment information and paid the hotel where I was going to be staying. Only to find out that the hotel was out of business and I had to prove that it was charged to my account. They did not find me a replacement hotel to stay in for the same price. Nor did they care that I was left without a place to stay. So beware before you purchase.

Don't waste time with booking.com. They have horrible customer service and will make every attempt to cheat you. Simply report the problem to your credit card company to get your refund.

Run. Run away. This company and the company used to insure their bookings are scams.

booking.com has horrible customer service. Don't use them.

You pay a non refundable price on line. When you check into your hotel, it's billed to your Bookings.com reservation plus incidentals (local calls, parking fees, resort fees, dining, bar fees, Europe charges local or city tax, spa fees...) the hotel will ask for a card as a hold for these fees. Use bookings.com, find the hotel you wish to stay in (get all info and contact them directly via website and price match) the Marriott in Rome had a room for $80.00 less on the Marriott website than these, so called MONEY SAVING SITES.

Trevago is hooked into Booking.com don't make a mistake and let trevago send you to booking.com go to Hotel.com which is more professional. I had to go to American Express customer serviced to complain and they gave a dead line for explanation. They had no explanation for crappy service and had to repay me.

Good luck. Booking likes to advertise the lowest fare and then bait and switch. Very unscrupulous company. They leave you holding the bag and don' are.

It is about time to stop giving credit card details to make a booking, they should not ask people to expose their details un-crypted. A booking is just a booking it should NOT require any kind of commitment or payment in advance.

You can't. That's the whole idea. You provide a service, and your customers get to give their review of your place and your services.

Yes. You pay the ENTIRE AMOUNT at the time if booking. The reservation is subject to the sites terms regarding cancellations & changes, so read these terms carefully before hitting the pay button. IMPORTANT: As a word to the wise, do not ever use your debit card, check, wire transfer, certified check or cash to pay. Always use a major credit card (I like American Express) so if there is ever a serious problem with the hotel, or the reservation in general, you can file a complaint with your credit card company to reverse the charge. If you pay by other debit card, they take the money out of your bank account immediately. It is like cash and you're going to have very little recourse or leverage to get your money back. Hope this advise helps.