Booking.com

I booked a hotel and flight on this site and had to cancel 2 days later because of a work situation. I called to cancel (30 days before trip was supposed to happen) and i was told that i was getting 65% of what the price was back. I was told that is because of the airlines rules not booking.com. When i explained that i booked it on booking.com and not the airline site and therefor should be compensated the full refund i got nothing but a runaround. Now i paid extra in the beginning in case i had to cancel and when i paid that extra it stated on their website that the cancellation was "Free" paying 35% of the ticket price is in no way "free" on top of all of that i was told that even though they took my money for the booking within minutes of me making the reservation that i would have to wait 2 weeks to get a refund. I am sure in some very fine print somewhere on their website it explains all of this but nothing in the way of it in bold letters like the "free" cancellation and so on. In the future i will look up the flights and hotels on this site and then call them directly, as i would never use or recommenced booking.com to anyone ever again.Been almost 2 weeks and still no refund

Should be called bookings-con
Had guest from Italy checkout yesterday and upon arrival the place was a mess and glasses and hairdryer missing/ stolen. Tried to submit a claim but the guest declined it and BDC won't pay out. Now I have to deal with a retaliated 1 star review

So to sum it up, guests can come, steal, and there's nothing you can do about it. Then you will be hit with a retaliated one-star review

They offered a low quality motel as an hotel. Hotel O Markham IL near Harvey/Tinley Park, should not be on business. When arrived, unsafe area ambience was evident. As soon as I went out of my car, people asked me for money, panhandlers are in property. Before me on the check in a prostitute was checking in a room for a couple of hours. When I enter the room, smoke detector low battery alert was sounding, a lot of exposed electric cables and unsafe electric connections were in the place, the room is the worse ever in maintenance, broken bath door, like it was punched, rusty paint, unpainted walls. I left and asked refund, they told me contact booking.com and laugh, now I know why, because reach customer service it's literally impossible, they said the booking is with a partner, so I have to talk to them, OYO Hotels, they don't answer and when answer barely speak English. Booking showed the worst service and are getting responsible is something bad happens in that high-risk place. I lost the money, they lost a client.

This fall, I started a reservation on Booking.com but ended up choosing another option on a different site. Since I never confirmed the first reservation, it didn't appear in my profile, so I assumed everything was fine. However, Booking.com confirmed the reservation with the hotel and charged my credit card. Despite numerous attempts to contact them, they keep asking for a reservation number, which I never received due to the lack of confirmation. Their customer service is non-existent, and I strongly advise against using their services. Book directly with the establishments to avoid this kind of issue.

Booking canceled my reservation already paid four months ago. The reason was overbooking. They told me to reserve an other hotel and promised me that they will refund me the difference.
After the check out they didn't pay me yet any amount for the difference. It is already one month and I didn't see the money promised by Booking for that difference.
The reservation that was canceled was at Sogni Stellari in Bergamo (Italy) and I paid 46,17€ and the second reservation where I stayed was at Casa vacanza Orio al Serio Bergamo (Italy) and I paid 113,40€. They didn't want to pay me 46,17€ the difference between two reservation.

I paid in advance for a rental car. Only then did Booking.com let me know that the driver had to be under 75 years old. Since I am 85 I was out the price and was not allowed to cancel.

I had the equivalent of US$ 2000 taken from my room at Casa Morelos in Guadalajara, Mexico
It was US$1300 and 600 Euro. Of course you know who else has keys.
I did send an unfavourable review of this hostel due to other issues including the failure of management to show up and identify themselves when I was seeking to address this issue. I do not want to make a blunt accusation even though it seems obvious who the offenders were, so I left it out and wrote to Booking.com. Three times I contacted them, three times the usual, we will reply in two days, three times NOTHING. I do not believe this passive resistance is other than a REFUSAL to do anything. I was hoping Booking.com will contact Casa Morelos and use their influence but it mow seems that when a customer has a Really serious issue that needs their help NOTHING. I will NOT use booking.com again until they show they are serious about criminal behaviour in one of their business customers.

I booked a stay with Holiday Inn Express & Suites Toronto Airport South through Booking.com. We did not show up at the property at the time of stay - the no-show policy states that the customer will be charged a cancellation fee. We were charged a cancellation fee + the cost of a FULL stay we booked. This happened in August 2023. Today is June 2024 and I have not received my money back which is more than $1,500. Booking's customer support is non-existent. I have received tens of generic emails requesting the same information over and over again. They cannot manage properties of their website, there is ZERO customer protection. I have been a loyal customer of Booking for years, I will NEVER use this service again. Scam.

I booked 5 flight tickets online through Booking.com and received a confirmation email almost immediately. Within just 5 minutes, my money was taken, and I was sent another email informing me that the booking had been cancelled. When I reached out to customer service via live chat, they were not helpful at all and kept repeating their refund policy, insisting I wait up to 7 business days for my money to be returned. I then called their customer service line, hoping for better assistance, but they too were unhelpful and couldn't expedite the refund or provide any real support for rebooking. Their only advice was to try booking again and assured me it shouldn't happen again. This was the worst booking experience I've ever had!

Is it fraud to charge for cancelled bookings with free cancellation on credit cards deleted on my profile using an old email address previously deleted months earlier? That's what booking.com did to me.

I have repeatedly requested Booking.com's Extranet support to remove two reviews on my property that clearly violate their policies, with evidence provided. Despite this, I have been receiving the same automated response for over a year, with no real action taken. The lack of proper customer support and accountability is frustrating for hosts who rely on fair and transparent policies. Booking.com needs to improve its review management and communication with property owners.

I was charged double the price I signed for, and there was no customer service, no response, no nothing. Please never consider them.

Extremely disappointing experience with Booking.com. Booked a villa in Tuscany in May for an October stay, specifically chosen for its pool. In August, was informed the pool would be closed during our stay.

Key issues:
1. Pool closure wasn't mentioned when booking.
2. Booking.com confirmed this information was missing at time of reservation.
3. Customer service promised resolution within 24 hours multiple times but never delivered.
4. Representatives seemed to ignore previous conversations, repeating the same unhelpful responses.
5. Requests to speak with managers resulted in disconnected calls or hours-long holds.
6. Forced to cancel reservation to avoid charges, then told they couldn't help because I cancelled.

Spent over a week trying to resolve this through their customer service with no success. Felt like talking to poorly programmed bots rather than helpful humans. Booking.com's failure to resolve the issue or offer alternatives ruined our vacation plans.

Would not recommend using this service if you value reliability and good customer support. They don't stand behind their listings or support their customers when issues arise.

Booked many accommodations with booking.com in the past, no problems,just recently I paid for an accommodation and paid Friday just gone,today i woke up to a 39 pound bank charge because even though booking.com says the price is in pounds and I paid in pounds booking.com has acted as if I paid in euros and now I have incurred a transaction fee,this is mental because it was all in pounds,this is going to ofcom and resolver,not having this crap

Never use Booking for anything! We mad reservations for TN and also dinner and a show. It was the vacation from hell... our hotel rooms toilet backed up, the keys didn't work half the time, we got tangled up in the comforter strings that were on top, there was a hole in the door from someone punching it, and the list goes on. Then Booking didn't have the correct information on their site for the dinner show, this includes the time, name of the show and description. The only thing they managed to get correct was the location of the building,. They didn't take responsibility for anything, the hotel or the fact that their site didn't have anything correct about the dinner show so we were not issued a refund.

Words are insufficient to describe how terrible my experience with Booking.com was. We booked a place in Cavtat, Croatia. Upon arrival, it was not as described. Extremely dirty and broken air-conditioning. We booked a second place using Booking.com. It was a scam and the host demanded cash. We booked a third place, and it was not possible to reach the apartment by taxi. I can't say for sure if it even existed.

I called Booking.com to explained the problem and get a resolution. They promised a full refund of the third property, and (because the host of the first property promised a partial refund), a partial refund. These refunds never arrived. I called back multiple times. I was hung up on, placed on an endless hold, hung up on again etc. I sent emails that went unanswered. When I finally got a hold of a person, I was told they couldn't issue the refund that was promised without the permission of the host. Then they told me the host hadn't responded to their requests, so I was just out of luck. In the end, they issued a goodwill payment of about 1/5 the cost of the third property.

I cannot say this strongly enough: Do not use Booking.com. Some of the properties are scams, and the company takes no personal responsibility for this. Our experience completely ruined our vacation and we returned home, 11 days early.

They make you wait for hours. They booked and took my money for a property that's close down. They obviously don't consumers rights in mind. And then they make you wait for 15 days for your money to be refunded. We got to the hotel and the places is closed. They made us wait for 3 hours in the cars till we can get another hotel. Gave you a note that fit 3 people and I booked a hotel that would accommodate 5. There's 5 of us. They apologized but made us pay for the stay. I slept on the floor on a very small room that barely fits 3. This company should be ashamed. If they want to call me back, here's my booking number *******822. You should do the right thing.

We planned a vacation and decided to book a rental car through booking.com. We found a car and booked it based on the price, which Booking.com said included all taxes and fees. We chose to book as this was the lowest price we could find online. We pre-paid $366 for the car rental. When we arrived at the location, we were told that there were $140 in additional fees that had not been included in the Booking.com quote and the car rental company (Hertz) said that it frequently happens that Booking.com does not know or advise customers that there can be additional fees. After our trip I reached out to Booking.com by email, as I could not find a number to call. They responded and told me to contact another customer service department, again by email. It has not been 2 weeks and they have not responded. DO NOT USE BOOKING.COM!

The place was in one location and the keys in another location. No hot water, many broken stuff. I file a complaint with booking. Booking told me, if the property wants to give you a refund they will, well, they didn't and booking did nothing about it. All they said, you can leave a review. Booking is there just to collect their money, and what ever problem you might have is between you and the property. Never again using booking.com.

Hotel didn't look like pictures. Lamps didn't work it took from desk over a hr to bring light bulbs. There are it looks like a prostitute hotel. And you guys would not refund money nor the hotel I will NEVER use y'all again Also I came to a different state and you can't treat your customers right!