BookOnline

Jennifer was beyond amazing. After completely booking the room perfectly… She was in informed that room was now no longer available. She felt super sorry and disappointed. She then took the extra time and patience to find me another room. That extra step never happens anymore with Customer Service. Her patience and follow through made certain I had a room for the night while traveling on business. She's a wonderful asset to the company. Probably her great South Carolina upbringing and charm.

Zoila booked us in, found us a great room and price with limited rooms available. We have used this hotel for years to break up our trip to see the grand kids in Albuquerque NM. Always first class treatment, great breakfast and clean rooms. Always a small side talk when booking to make you feel like part of the family. Highly recommended.

I found the web link confusing and the taxes and fees astronomical, so I called directly.
Steve explained the high fees and it was actually Several dollars less. He also explained the added $25 "security" fee-incase something happens….But there's free cancellation up to 6 the night of arrival anyway…Even though the posted room rate was $3 less than quoted by Steve, the overall total was almost $10 less than on line….thank you Steve.
Wyndam, get your stories straight

Erica was most pleasant and she needs a raise! We have been staying at Hampton Inn for 25 years and negotiating a price comparable to travel agencies was very difficult but we didn't get the original price of $180.00 because you have to type in your credit card info and in the process I lost contact with my first gal contact! Erica told me that rates change rapidly! Hope motel in Clinton, Iowa is clean because I read that you had customers that said rooms were dirty! I have never stayed in a dirty Hampton except Albuquerque downtown

Charged $60 on $100 hotel room after the fact. No transparency. Would not cancel 8 minutes after I placed my reservation.

I immediately realized that Cecilia was just simply the perfect professional to have handle every aspect of our reservations in regards to a very important travel accomodation for my business. The entire phone call was wonderful and I actually became a bit saddened to have end the phone conversation with her.

Todd A Hoss
President & CEO
Chesterfield Development Corporation
Since 1968

Representative specifically told me this was a nice place, a great deal and that it met me needs for truck/trailer parking. I get here and it's by far the nastiest most run down place I've ever stayed at. They also state immediately that they typically don't allow truck and trailer parking. After I get through with that I get to the room and it's disgusting and has no toiletries in the room at all. The whole place smells of urine and hasn't been cleaned along with the filthy air vents and filter in the wall. I paid for another hotel and I'm taking the loss.

Helen got my reservation confirmed using the same credit card information the online system rejected. What's even better, she got me the same rate the online system said was expiring. She put in a note that if ground level was not available, put me near the elevator.
I felt she really wanted to help me. She was friendly, kind, professional, and courteous. She was amazing!

The agent was polite with pleasant voice. She explained rate, pricing confirming all information. She made sure that we received confirmation both by text and email before the call ended. Exceptional customer service! Thanks!

I was having trouble booking online because the hotel was almost sold out for the time I was looking to stay. I called the reservations number and was lucky to speak with Carolyn. She was very helpful, kind, and patient when my newborn started crying on the background. In just a few minutes, she helped me find just the right accommodations for my family. Thank you Carolyn!

Patrick was pleasant and thorough in his job it's unfortunate that we needed a handicap accessible room on the first floor but because of limited amount of rooms we were uncle to have our request honored. Patrick booked a room with two queen beds on the first floor; hopefully they will be available for us upon arrival. I do recommend the hotel make necessary arrangements to accommodate disabled guests

While traveling to wait on the birth of our first great grandson I called Hilton for booking our reservation. I was pleasantly surprised with how extra special Miss G treated me. Excellent customer service and very professional!

The title says it all; spouse is traveling in another state and called to tell me the story. They were fine, but frazzled. We needed to get them a hotel ASAP, and we got David's assistance to secure the closest hotel from their location. It meant so much to get his help; I was able to rest easy knowing my spouse was off the road, safely off the road, and getting some needed rest!

David was able to help me book a room close to the venue! I appreciate his assistance!

She was very helpful, patient and kind while scheduling my request. A pleasure to talk with.
Nice to have great customer service at Wyndham. Thank you.

I was lucky to get a representative that listened well and polite with her response.
This is a good start for my vacation.
Thank you again Gerry ;)

Mike was very kind, just needs to slow down a bit- I don't know if the Company pushes staff to do things very quickly or not but it pays in the long run to take a breath and do speak a little slower to avoid mistakes send having to repeat information on a credit card, overall he was very kind and pleasant to talk with and get my info correctly. I could tell he was under some pressure to make this a quick call- allow your team time to accurately collect the information.
They are not robots either- working for you, the company- Mike was a positive person at your loud and busy Call Center. He was trying to the best job possible!

We were not sure where we wanted to stay in Rome. Maria took the time to share several options with pricing and type of rooms. She's also sending close by attractions. This is why I'm a loyal Marriott traveler.

Felicia was very friendly and accommodating. I would do on line booking. It was a great experience!

Jose was very knowledgeable, patient and very helpful. I will call back tomorrow with more information in order to make reservations. Thank you

It was such a pleasure to work with this gentleman! Great attitude, kind, patient and very knowledgeable. A definite refreshing experience for a change!

Very friendly booking guy BUT told him needed extra day (April 24) to hook on to reservations already made (April 25-28) BUT he booked me for March 24. I called immediately after making reservation to call center after checking my email. Hopefully won't have to pay 30% cancellation fee, otherwise I question the integrity of this hotel chain.

Spoke with person about some complicated plans and she was so helpful and nice! Best service ever!