Overview
BookOnline has a rating of 4.6 stars from 5,300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job and hotel room. BookOnline ranks 4th among Hotels sites.
I spoke to Dave and he was very professional and assisted me with booking a hotel. He went beyond to try to find a hotel that fits my needs. I am glad he was the representative that helped me and I am grateful to Dave.
I thought I was speaking with the hotel directly, I do not know how I reached BOOKONLINE. Com. After giving them the number of rooms needed and my CC information, I asked what the cancellation policy was. Essentially it is if you can not prove you are sick, etc you lose 1 night stay. At that time BEFORE I hung up, I stated I DID NOT want to move forward with the reservation and hung up. I was charged anyway and can not get my money back.
Gustavo was very polite and helpful. He did a great job providing excellent customer service. I did not feel rushed like I was just another number like today's corporations treat people. I am A business owner and appreciate his service.
Monica greeted me with a happy voice and was so kind, courteous, polite, knowledgeable and professional. She has exceptional customer service skills!
The receptionist was very helpful and very respectful and she explained everything and great detail on what everything was in for price she was very pleasant thank you very much for your business
We spoke with your Customer Service Representative Michael Anthony. Michael was very nice, patient, knowledgeable, and professional. He explained the process and answered all of our questions. He did a great job!
Person was polite, pleasant and efficient. Happy with experience -------------------------------------------------------------------------------------------
Very helpful and nice had no problem booking a room very nice man 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Service was top notch! Very helpful accommodating my request for 5 rooms and getting the best rate. Very friendly!
Not good, I was told the rooms I requested was not available Only to find out less then an hour the rooms were available at a cheaper price. I will be sharing this with the rest of my traveling group
Adrien was very kind. Very professional.This has nothing to do with Adrien but, the fees were ridiculous. There's got to be a way for cheaper rates. Only $10 off for AARP OR SENIOR! Send senior customers a voucher for a big discount for their next stay.
I had searched for a hotel room for one night and was helped throughout to find an affordable. Thank you for all your help and not giving up on me
PATIENT, KIND, RESPECTFUL, CARING AND DETERMINED TO HER JOB IN A TIMELY MANNER... Representative was honest and opened about information I've needed concerning the hotel I've requested.
Disappointed with prices and bed availability at Stone Mill, but Yahdillah found a closer hotel to my event with the right amount of beds and at a better rate and took care of everything. Very impressed, great work and thank you!
Roberto Carlos was professional and friendly. He quickly gave me an option that would save me $$ at another hotel. 5 star service!
Emmanuel was very helpful and courteous. Thank you for making this reservation so quickly and with a great response.
I had a very knowledgeable, professional and friendly agent who booked my room. Holiday Inn Express and suites should be proud of such an exceptional hospitality agent.
DFW was shut down and everyone was looking for hotel room. She did a great job in letting us know our options
Very friendly and answered all my questions! Was patient and make sure I fully understood the process
Both of these individuals did a fantastic job helping me with my reservation. They were both polite and quite professional.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members