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Review of MakeMyTrip

MakeMyTrip reviews

243 reviews
Gurgaon, HR 122016, IN
Tel: 1123456789101
internationalbookings@makemytrip.com

243 Reviews From Our Community

Service
37
Value
35
Shipping
22
Returns
26
Quality
34

All Reviews

dkb3
1 review
0 helpful votes
1/7/19

Please choose other providers or local guilds but not this one.

Some issues in the environment that's fine but it's wast of our money and time both, but they can not refund money or any other complementary things.

People have given them lots of money for enjoyments, but they are not caring about that.

lakshmanjiv
1 review
0 helpful votes
1/2/19

I would give zero stars if possible. They cancelled my first booking. Then booked a ticket and didn't update my account or send an email. So I booked another one. Later, I found that I have been billed twice. When I asked about that, they claimed they did everything instantly and didn't accept their fault and I had to cancel the ticket and pay the cancellation cost. Never go there. Never ever.

bharatha
1 review
0 helpful votes
12/14/18

Stay away from a person called Shashvat Barbhaya and a woman called Avneet Kaur. They are basically useless. I booked my first trip to Goa with MMT. I clearly asked Shashvat to book one hotel in South Goa and one in North Goa. This man has probably never been to Goa, but talked like he stayed there. He booked both my hotels in North Goa.

After paying the entire amount for the trip, the booking ID he provided wouldn't show up in "My Trips" section on the MMT site. When I tried connecting to the customer support, they asked for the booking ID and when I provided them that, they said that the booking was invalid.

As if that wasn't enough, I requested and paid for hotel-to-hotel transfers for which Shashvat confirmed, but never provided. I followed up with Avneet, but she too was of no help. She kept saying someone will call, we have raised a complaint, but nothing happened. So after paying Shashvat for interhotel transfers, we had to pay another cab to transfer us simply because Shashvat was too busy not doing his job. And Avneet was too busy not caring.

The hotel we stayed in Goa were La Sunila Suites and Resort Terra Paraiso. La Sunila was okay, nothing 4-star about it, but Terra Paraiso was simply pathetic. They don't provide any toiletries. After checking in, we called them nearly 5 times to get basic help. The mattress that we slept on was like one taken out of a dump yard. Full of stains that I wouldn't have noticed if I didn't ask someone to clean the bed while I supervised.

Overall, people like Avneet Kaur and Shashvat Barbhaya need desperate training in handling customers. They made our first vacation, after 8 years, a living nightmare. Please avoid them because they don't give a bird's eye for our hard-earned money. All they care about is to be useful until you book, then after booking they simply switch off their common-sense. Stay away from MMT.

senilom
1 review
0 helpful votes
11/18/18

Not reliable ..will just take your money and
Give you a trip that is useless. Cab ran out of fuel on the way and had to return back to pick up site. Whole trip cancelled .did not get any refund. .

harmeets2
1 review
0 helpful votes
10/26/18

Our stay with The Destination hotel Dharamshala was an Awesome experience with their great hospitality and service, their Food is equally good. The location is great and in the laps of Nature away from hustle bustle crowd. I recommend it with my experience.

kavithaar
1 review
0 helpful votes
8/30/18

Worst ever experience with Makemytrip. Experience is really bad right from the discussion with the executive. I actually booked the trip for my parents and I wanted to have more places to visit in every location that I am visiting. The places that I opted for are Delhi, Agra, Rishikesh, Haridwar and Dehradun. I have made this explicit initially itself but when the CS executive sent me the itenery list for the locations that I asked for, she sent very minimal places for every location. Say 2-3 places at max. When I asked for more, it was too many to and fro to make her understand my requirement. Finally, I got frustrated and I came up with the full plan for 8 days and gave her. Her work is just to send this to the backend team to get the quote for it. The amount she quoted was bit high but I did not worry about it much. I actually wanted to have a good trip for my parents. I believed Makemytrip would do it better. When it came to the payment stage, she told me that the driver would drive only from 9am - 6pm and not for the rest of the time even if we had to travel from one city to another. When I asked about this again for clarification, she told me that it is outstation drive, driver can start by 6am also but she is not ready to give a written confirmation for this as their policy does not suport this. I believed this to some extent and finally paid initial amount. While doing the payment, I asked her to provide the cab driver who knows English / Tamil as we are going by separate cab and my parents does not know Hindi. She told that we can try for that but cannot assure. Based on this confirmation, I made the payment.

The day came when my parents went for the trip. I called the driver in the contant number shared before they landed. Apparently the driver does not know anything in English. He just know two things in English. 1) Say a place is closed. 2) say yes yes yes for anything that you ask just like Rajnikanth did in one movie. My parents were really tensed to hear this. Just think of it. On the first day of the trip, driver saying that all the places in day1 are closed. I then had to speak to the travels (to whom makemyrrip has vended this out) and the makemytrip executive to understand. Actually, 1 out of 4 places in the first day are closed but the driver told all of them are closed. I got help from some of my Hindi speaking friends to talk to the driver and finally made him understand that the places are open & he took my parents for sightseeing. And thank God, day 2 is booked with Delhi tourism and it was very fair. Again it is day3 and the nuisance started. Day3 -> started from Delhi and travelled to Rishikesh and we had to visit Triveni Ghat in the evening for Ganga Arthi. Driver parked the car in Rishikesh hotel and made my parents believe that they have to walk a little bit to reach the Ghat. Actually, it is 1 km from hotel to Ram Jhulla, more than 0.5 km to cross Ram Jhulla and then get a share auto to reach the Triveni Ghat. They have to do the same process to reach the hotel again after Ganga Arthi. Driver just took rest in hotel and made the vendor believe that he took us for sightseeing Triveni Ghat.

Day 4 -> Morning, first word he told is 2 places closed which is actually open. I had to then talk to the reception guy, get information and then tell him it is open. He then showed some random places generally and tell that this is the sightseeing places. Eg. He showed a small mountain with some water telling that this is NeerGarh waterfall. When my dad asked the localate and then told him that we have to go 1km more, he fought with that guy. He also does not say where he is going to my parents before going. Only when he reaches, they will know. He speaks over phone all time, uses pawn.. etc.. troublesome guy.

I finally reached out to the vendor to change the guy but they are not ready to accept all this, and after so many discussion, they are ready to change the guy on day7 while the complaint was raised on day4. With no other way, I reached out to Makemytrip and they were not ready to take up the complaint. They asked me to talk to the vendor. So bad of them. Driver changed only on day 7 as the vendor told. New driver was bit okay with English and the trip was better after that.

Some callouts to people looking for Makemytrip.
1. Dont believe in Makemytip. They are fraud people. They just vend out stuff to other company and we believe in their name while booking.
2. I asked for English speaking driver and even if they know if it not possible / less possible, they did not inform me about that earlier. They just got the money and made me struggle.f
3. All the hotels that they committed were supposed to 3+ but hotels in Rishikesh & Haridwar were just like a dunjen.
4. Very poor customer support in case of an issue. They took 2 days to resolve an issue when 25% of my trip has completed.

Dont go to Makemytip please guys. I got cheated. I have spent lots of money and the result is just frustration. Even the customer service of vendor is poor. They don't pick your call looking at your number. Really bad. Makemytrip does not care for you. They care just for your money. I will never plan for any more trip with them.

pratibhas5
1 review
0 helpful votes
8/28/18

The car booking service of Make My Trip is horrible. I booked a car from Agra to Delhi for 26th August 2018. It was mentioned that I will get the driver details and car number two hours prior to my mentioned pick up time. But I didnt received any information, when I called the customer care, I use to talk to the concerned representative after long waiting and then use to wait for another 15 minutes for talking to their senior executives. Every time they told will get back to you in 15 minutes, but never called. After wasting more than 2 hours like this, and calling several times, finally they told no driver is available and I should look for alternate arrangement. I had a flight to catch from Delhi to Mumbai and accordingly I planned my travel. But at the last moment when I had to leave for delhi they cancelled the ride. I had too much of problem to reach Delhi airport, very narrow escape in missing the flight. My experience with them was horrible!

rakeshc4
1 review
1 helpful vote
8/26/18

Dear Sir/Madam,
I am writing to you to express my deepest disappointment over the way I have been treated in your organization, all thanks to your wonderful team of unprofessional colleagues who have no sense of customer service and by any standards should not be working in this field.
This is to bring to your kind notice that I had booked a trip to Thailand Magical Pattaya & Bangkok Super Saver (Pattaya & Bangkok) through your esteemed establishment Make My Trip from 19th July 2018 to 24th July 2018.My trip ID for the same was NL206141277095.The trip booking was done by Ms Mradula Dubey and during my booking it was told to me that visit to Coral Island is included in my itinerary, but when I received the final itinerary two days before my trip, visit to Coral Island was not mentioned in it,so I wrote a mail to Ms Mradula Dubey and also discussed the matter to her on phone, where I got the the assurance that the matter will be solved with in half an hour, but nothing was done, I also came in touch with several other representative of your team at call center , but the response was still nil. After going through a long mental tension and harassment of two days I got the corrected itinerary on 18th July 2018 at 1:30pm.
This was not enough and when I was in a Hotel Sunshine Pattaya on 22nd July 2018 having my breakfast at 8:30am, on the same time your local representative named Mr Prateek Jagtap forced me to leave the hotel and come along with him leaving my breakfast half done with my wife and 3 years old child. My actual check out time from the hotel was at 12:30 as per my itinerary, but this man took me to Jems Plaza where I had to spend 2 hours which was neither included in my itinerary nor were we interested in it.
Sir I must mention here that people go holidays for mental and physical relaxation and for enjoyment and fun, but the way your team deals with client and the blunder mistakes that your team making are totally un tolerable. It is requested to you to either act against such employees or else we need to go to the court for compensation against the mental harassment, tension and trouble that we faced during the trip.

Will forward the same mail to Mr Rajesh Magow and Mr Deep Kalra, unbelievable the CEO of this company is least bothered about their customer service, no action been taken since last one month.

If the CEO is not bothered i never understand the concern how the company is running.

Rakesh Chauhan

peterv126
1 review
0 helpful votes
8/18/18

Awesome experience. we all know how big company it is but I think it is difficult to maintain services of such a huge traffic. May be we are lucky.

omkarn
1 review
0 helpful votes
8/7/18

I would like to advise people not to use this site for hotel bookings if possible I would have given 0 star when they had asked me to rate my experience, I had done booking in this hotel aerosuit which had bad reviews already yet I was ok with it but after booking I realised the hotel had some serious issues which very few people were aware of after realising the situation when I asked for refund they just denied and even hotel people wasn't ready to take any responsibility so my money got wasted when asked for justification they were telling about their policy. I have no problem with the policy but how MMT people can keep such hotels with low reputation the customer just trust them blindly and when I called them to do complain about the same i had to call them thrice and was waiting on hold for long time and even after putting so much efforts the result what I got was zero. I will suggest every one not to do booking with MMT as they are not bothered about customers convenience and I will request everyone to delete MMT account immediately if you have one

sumanl
1 review
0 helpful votes
7/23/18

I have been trying to change an afternoon flight to a morning flight for 2 days. The system is set that unless you notice that you are being charged for trip insurance and actively click no, you will be charged. There is no way one can get to talk to a human being, the automated system does not work. I have been charged twice for the same purchase, or tried to purchase a ticket and after a dozen attempts, the payment does not go through. Such a waste of time and energy. Never using MMT again.

akhild4
1 review
0 helpful votes
7/22/18

They gave around 2800 rupees in my wallet and I cannot redeem it. giving fake offers to attract people. It's a cheep company which make money by fraud

ramas7
1 review
0 helpful votes
6/19/18

Makemytrip.com travel planner will send you multiple vacation packages some will include airfare and exclude in some. You expect all package to include airfare for international packages. In order to show package cost low, they exclude it so that you feel good about the package and you book it without knowing airfare is not included. Either you have to pay hefty airfare cost separately or cancel it. If you cancel it even next day after payment, you will lose 25% or more of the package cost.
No possibility to take switch to another packages to avoid any lose. They will still charge you for cancellation. Never ever buy vacation package and you will regret.

jayantac
1 review
0 helpful votes
5/19/18

Advise that never avail 'Air Asia' for domestic transit in India after (or before) flying in an International Sector. They charge you for extra luggage and do not honour the Int'l baggage allowance, which other airlines do in India or other places, with a proof of boarding pass/ booking.
I am flying in International Sector originating generally from Delhi/ Mumbai for quite sometimes, while availing Domestic Flight from Kolkata to Delhi (ticket booked separately). Today (May 19) as I was returning from overseas and took Air Asia (IAD 548) from Delhi to Kolkata, I was surprised to be charged heftily for the additional 6~7kg of baggage (21 kg vs 15kg). The Front desk Manager even refused to give concession for my returning student status. The experience was not good, comparing flying in with other domestic (India) airlines for the same purpose.

sumitg14
1 review
0 helpful votes
4/9/18

Booking ID - NF7269710497097
Booking Date - 17 Aug 2017
Cancellation Date - 21 Feb 2017
Name - Sumit Goel
Email ID - summitgoel1@gmail
Mobile Number - 9877088199

As per their email, I was supposed to get a refund of 371 INR after cancelling my flights. They stopped replying to my emails reference number 180221-066022 .I started then creating and raising new tickets queries and look what the are replying and advising me to reply on the original thread reference only so that they can work precisely.

Deep Kalra's team is sleeping in the office and they are saying that they are working precisely,It only happens when you copy paste the reply without a thought. Just check the meaning of the of word ''PRECISE'' in dictionary

The above details are given already.
Now what will happen still they will blindly reply with the fixed can asking for my Booking ID and Mobile number and registered email ID

johnw783
2 reviews
0 helpful votes
4/7/18

I booked a holiday package to Singapore and Malaysia through MakeMyTrip and paid an initial amount of Rs 42000. I could not travel as my wife fell ill and doctor advised not to make any travels. MakeMyTrip gave me 2 options. One submit medical documents related to illness and medical certificate and they will give maximum refund. Second one was reschedule the travel in which case the date change penalty would need to be bourne by us. Since I was unsure of my wife's health progress, I decided to cancel the booking and submitted all the documents as requested from MakeMyTrip.

jayb212
1 review
1 helpful vote
3/25/18

Terrible company. Very poor customer service , very poor technical systems. Consistently cheaper then other similar companies because they are just not good enough.

jubarajs
1 review
1 helpful vote
2/2/18

Beware of hotel bookings that you do through MMT. The confirmation mail / SMS from MMT reassuringly states that you need NOT call up the hotel to re-confirm the booking. But that is exactly what should be done! I booked 2 hotels through MMT for a family trip to Andaman during the last week of Dec, 2017. 2 hotels because I was going off Port Blair for a couple of days in between and being high season, I could not get the same hotel for the next few days I wanted.

The first hotel reservation turned out to be fine. But when I called up the second hotel, to ask for a taxi pick-up, to my surprise, they said that there is no booking in my name!. I forwarded the SMS from MMT to them. They checked and told me that MMT had tried the booking, but since they were sold out, they never accepted the booking from MMT. I was hearing this less than 24 hrs before and imagine the situation peak season in Andaman, with a family and nowhere to stay for the last 2 days in Andaman. I got in touch with MMT customer care somehow and what was their solution after trying to convince the hotel(and failing)? They just called & told me that they would refund the booking amount to me and Sir, once you get back to Port Blair, please get into any hotel. We will reimburse the difference up to X amount. As if getting a hotel in peak season in Port Blair, is childs play, and their responsibility is just limited to reimbursement by a higher amount and washing their hands off the goof-up. . Fortunately for me, I was able to get the same hotel where I stayed during the first few days. The owner was kind enough to make some arrangements for me & my family.

All in all, I would say that MMT is really poor in serving its customers because it failed to simply inform me in advance(i.e. well before I started for Andaman) that my booking isnt there. Had I not called the hotel 24 hrs before and discovered this issue by chance, I would actually have landed at their reception and then faced this. But the reservation for the first hotel was fine, which was also through MMT.

What trust does such a company deserve where one booking is good and another is not? And you never know where they failed, unless you are extra-cautious and call up each and every booked hotel and make sure. And when they fail, the customer is left to fend for themselves.

In case MMT folks are reading through this, the booking ID in context of the experience above is NH2123170694151.

abl22
1 review
1 helpful vote
1/11/18

Well , i booked a room for a night through make my trip website for hotel ana clark inn panchkula, to celebrate new year, next morning after check out , when i went to the parking , i saw my car rear door damaged. i contacted hotel, and make my trip , both of them are truly unprofessional, i have followed up for 10 days. requested for cctv footage , but they are least bothered , mmt is here just to collect margins on your hotel bookings. while booking they will show you hotel with parking facility, but when someone damages your car in parking, they are least bothered. mmt has 4 step complaint escalation process, which is completely useless, there executives will speak to you to resolve the issue, and after call they change complaint status to resolved. you have to reopen again. hopeless........ don't book through them.

this case happened just 20 kms away from my city , just think if you book some international tour for family, and god forbid , you face some issues .......... they will be least bothered, as they are booking agents.

Tip for consumers: Don't book from them for sake of discounts, specially when booking for a family

Service
Value
Returns
Quality
swmkhwrn
1 review
2 helpful votes
1/6/18

Question: Why booking get cancelled after payment is completed?

Ans: When i booked one ticket one-stop Guwahati to bangaluru (Air India) through Makemytrip - everything was perfect, the moment payment completed, few second later they have made kalkata to bangalore cancelled. few days later i came to know about it. n directly i contacted airline and they are saying your ticket is fine and confirm in the booking day/time only.

Then i came to know to make easy money -- makemytrip did it.

I could have lost in kalkata after fying half the way - if i don't recheck. bcz they cancelled behalf of me/us.

there are many issues same-
those who fight back end they are giving very less amount. and there are 1000 who don't fight to get back their money.

Hope Make My Trip will disappear one day..!

yeliam
1 review
0 helpful votes
12/5/17

Recently we had booked our air tickets, Hotel and 3 days cab from Bangalore to Hassan through MMT. It all worked fine though it took some time to contact the driver at Bangalore airport.
Even though the MMT invoice clearly stated the amount to be paid to the driver, he demanded additional 3 days outstation charges. This left a sour taste in the mouth after an otherwise perfect holiday.

mikew281
1 review
1 helpful vote
11/30/17

I had a terrible experience with make mymaketrip!

We booked a taxi from Delhi to Agra, with a pick up at 4am to make the sunrise at the Taj Mahal. The driver turned up but told us he was very tired as he had been working long hours and we could not sleep in the car as it would make him sleepy.

Makemytrip should not send drivers, who are tired, to take passengers on a 10 hour round trip - this is very dangerous. Therefore, I asked the driver to take us back to the hotel 10 minutes after we had left. For another 15 minutes he refused to take us back - this was quite scary for my wife, sister and myself. I had to call my hotel to tell him to take us back.

I then had to book a car from hotel last minute, which of course was very expensive. We missed the sunrise.

Makemytrip now refuse to issue a refund.

AVOID THIS COMPANY AT ALL COSTS.

vikashc
1 review
0 helpful votes
11/8/17

Once you are done with the initial payment there is no point of contact n these people ll nvr call u back.their customer support number n email id is of no use.their sales dept is very active until u pay the initial amount.i raised my query 3 times on their support id but no response called them up for 4-5 times but there in noone to pick up the call.they ll simply say "transferring your call to the concerned person" but no one is there.seriously bull$#*!

priyankas26
1 review
0 helpful votes
10/30/17

I would like to describe my experience with MMT(which is in fact a huge brand name), provides worst customer service, treats customer like $#*! once the payment is made. Lots of faults and bugs in their app and functionality which they didnt care to accept as their mistake.
So, I made a booking for a hotel(non refundable), due to some emergency situation I could not reach on that date, So instead of cancelling there was an option provide to modify the booking dates.
I proceeded with the modifying, No notification, No prompts were shown to me, directly booking was cancelled.
Its been more than a month now that am following up with CC of make my trip, No response, No call backs, No care for the issue raised.
Today wen I demanded to talk with the manager or some senior supervisor, I got a reply back that Its my fault that I tried modifying the booking. So no refund or anything will be provided.
I lost like 10000 behind this stupid make my trip.
Now all I can say is Never use make my trip, always prefer direct bookings.

poojac3
1 review
0 helpful votes
10/29/17

Worst website ever.Never use makemytrip to book tickets.They just take some information by default and then to modify the details they just ask to cancel the ticket and pay a high penalty fee or they ask to pay 153 USD to get the information changed.
Worst service ever. Request you all not to make a booking through this site.
They display wrong information while confirming the ticket and provide some other information to the airlines.
Never use their website to make the booking.

Customer Questions & Answers

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I had a tough time getting back my refund as flight was cancelled. Flight cancellation hassle was due to airline which was a different story, but they surely did not help in refund. Finally got refund after 4 months. Cant comment on other aspects but getting Refund from them was painful and difficult, to say the least.

By HIREN S.
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Hi , I am very disappointed with your customers support, No one provide me satisfactory response regarding my query. All your customer support agent speaks to customer in attitude & Cross questioning to Customer despite of given an appropriate ans. Complaint:-151015-043052 postsale: naveen patel gurgaon Agent Name :- Miss Nidhi (MMT) Call Timing Between 12:20 To 12:30 Praveen kumar (MMT) Call timing Between 7.20 TO 7.29. ISSUE:- 1. No details of Partial Cancellation at the booking time & on Ticket. 2. Bus operator number mentioned on Ticket are out of service & unreachable since morning. 3. Need to change one Passenger Name for this ticket. 4. Call two time @ Customer Support number. But every time same statement "your request has been transfer to concern department". We arrange a call back for you please wait for 15 minute but still not got any call. I am going to forward my complaint to consumer help service of india.

By Sunny S.
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MakeMyTrip is cheating by taking payment and then confirming booking has failed. Refund would take 3-14 days and their service centre does not answer calls and keeps you waiting for nearly an hour. And then when you complete the online complaint form, you get a message “Oops we are facing some difficulties”. But still nobody calls you even though they have a faulty system. My question is all over the world online booking works like this. You go online and search for your flight schedule. When you find the right one, you select “book” and then you are informed that you have a temporary booking and now you can make your payment. You are then taken to a payment page and you enter your credit card or other information and your payment goes through and then subsequently you get your eTicket. But the MakeMyTrip system is this: (1) You select the flight schedule and then select book (2) You are taken to the payment page and you give your credit card information and your payment goes through (3) Then for some unknown reason, if you get a message that your booking is not confirmed and your payment will be refunded, then starts the nightmare (4) You call up the number given online and nobody answers for over an hour. (5) You call again and again and you go through the circle of options but nobody comes online. (6) So you get frustrated and go to the complaints page. You complete all your details and select SUBMIT and lo and behold ,you get the dreaded message “…Oops we are facing some difficulties…” and your complaint does not go through. This is the horror story about MAKEMYTRIP. What are your options? Do you make another booking, again make a payment and hope your booking is successful? Can you take that chance? What if you get the same message? So, then how do you travel? Has any government agency or law enforcement looked into this scam of MAKEMYTRIP.COM?
Answer:

MakeMyTrip work on the policy of debiting your credit card BEFORE your actual travel or hotel booking. So in actual fact you are paying in advance. When you arrive at a hotel and you are not happy because MMT has inaccurately rated the hotel or the service you receive is not as per the stipulated quality advertised online, then unfortunately the horrific wild goose chase for a refund begins...You quite rightly state the problems of not getting through to them telephonically, or not receiving email responses of substance from them. What you will get instead is automated email responses from several different staff informing you of the high volume of queries they receive and that someone will contact you within 24 hours. This of course does not happen and so you find yourself spending hours on attempts to get a proper response from someone who can actually help you to retrieve your money. It is quite a sad state of affairs. Their service is shocking across the board. This is why they have such high volumes of queries which they cannot cope with. Hundreds of people are dissatisfied with their service. So to answer your question honestly from my own personal experience, I would say STAY AWAY from MMT. They are quick to take your money and they debit your card before your trip or stay so you are bound to them. Then they compel you to follow this inefficient process of getting a refund. To frustrate you even further they do not answer their phones, or they put you on hold and dont come back with a satisfactory answer, or they dont reply to your emails, etc. The worst is when they insist on giving you Future Travel Vouchers and no cash refunds forcing you to make another trip or booking through them. MMT is like getting caught in a spider's web...I will certainly not rebook with them knowing all their tricks! Stay away...

By Heena N.
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its not difficult, but in the name of policy they charge you a huge penalty. And under the title of refund, u will get only CHILLARS.

By asawari d.
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Absolutely poor service from MMT. Please keep yourself away from MakeMyTrip Services.

By anjana g.
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Absolutely poor service from MMT. Please keep yourself away from MakeMyTrip Services.

By anjana g.
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