Overview
BookOnline has a rating of 4.6 stars from 5,299 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job and hotel room. BookOnline ranks 4th among Hotels sites.
The service that I was provided today exceeded my expectations. I think she did a wonderful job. She spoke very clearly and answered all of my questions. I appreciated her professionalism. Thank you.
Alvaro, was able to get my questions and concerns addressed. He took the time to make sure he was providing the correct answers rather than misleading me. I can't thank him enough. Booking was a breeze. And because he was efficient and very warm, I'm definitely not hesitating to book again.
Thank you, Carlos! Everything was booked, but you found us a great place to stay tonight. We are super grateful. You were very kind, patient and helpful. With much appreciation
Shannon was very polite and efficient. It was very easy to make a reservation. Looking forward to staying at this hotel in Fort Collins.
Paige was very professional and exceptionally polite. I was having difficulty making a reservation. She got everything taken care of and I felt relieved. Thank you very mu ch Paige.
Jhuilanny was very helpful… she made a new reservation at Hamilton Place… let me know exactly what the price would be and was very efficient and pleasant! Thank you …
He was my 4th person to talk to, as the previous calls were 'dropped!' Nor were the previous call people able to fill my room request, and wanted to make reservations at a nearby location. But Brandon was very helpful, kind, and accommodating!
Alvin your front desk clerk at Gainesville's Drury's service was informative and respectful. He answered my questions thoroughly. He was also friendly yet respectful.
We received top notch service booking our rooms. Our agent was helpful and friendly. Hopefully our hotel experience will be great as the booking experience.
Shawn was excellent at giving customer service with a smile. He also. Went the extra mile fir baymont and putting their best interest first and explaining to us the perks of being a guest here at this facility.
Thank you Shawn for selling g us on Baymont
Absolutely the best help I've had cooking a room! She was so kind and explained everything perfectly! I've had a really horrible night and this experience made it a little better :)
The representative was knowledgeable fast and professional The booking thru the website was showing not availability but the representative was able to find a room at a lower rate.
Efficient! Quick and easy. Didn't have to wait a long time for someone to respond. The reservation was both very quick and very easy. My questions were answered and I'm ready to have a good time.
It went very well thank you it went very smoothly. He was very helpful and I am so thankful because sometimes I get very nervous when I am doing this.
Emmanuel was so helpful and informative. I did not know the area. He was able to give me information regarding the area since I will be spending most of my time at the Bryant Conference Center. He went over amenities at the hotel and was just very kind and caring.
I recently had a disappointing experience with [BookingOnline. When I made my reservation, I was assured that I would have a specific style of room that I was really looking forward to. However, upon arrival at the hotel, I was informed that the room I had selected was not available.
To make matters worse, I was given a different room that was of a lower quality and significantly cheaper, yet I was still charged the higher price I had initially agreed upon through the booking service. This felt misleading and unfair.
I expected better communication and transparency, especially when it comes to something as important as my accommodation. I would advise others to be cautious when using this service, as my experience did not meet the standards
I booked a bed for my niece in an all female 8 bed hostel room and cancellation insurance for a 15 day stay at samesun hostel in Banff ( April 17-30. It was the last bed available in a female room. I was told by Humberto that my niece would be able to cancel her stay once she was there should she need to leave but I needed to purchase cancellation insurance. Firstly-I was never sent ( emailed) a confirmation of the accommodation booking- only a confirmation of the cancellation insurance. Second- when I read the cancellation insurance document it became pretty clear to me that a doctors note or some kind of documentation was needed to cancel the reservation… but I figured she could negotiate leaving early at the hostel and they would receptive. Thirdly-when she arrived, she was booked into a bed in a 12 bed co-ed room not a bed in a female room as promised and on top of that, she was told the hostel would not refund any money when she shortened her stay by 10 days as the booking was fine through a third party. Not impressed. To be clear/ the hostel was fine but the booking experience was dishonest. I thought I was talking to someone at the hostel- but clearly I was talking to an off site agent who made commissions on his sales and would tell me whatever I wanted to hear.
Kennelyn did a great job helping me book a room for my daughter when she was evacuated fir the Frankfort flood. Kennelyn was prompt, courteous and friendly.
Daniel was our booking agent. He is a highly professional representative for your company. Daniel is well spoken and concise in delivering clear answers to questions. He provided exactly what we were looking to achieve. Thank you Daniel for your wonderful customer service.
Kerri-Lee, was the most wonderful lady I have ever spoke to, Kerri-Lee bent over backwards to make sure that we had the best room to fit our budject, Kerri scanned the area for us, her personally above and beyond, I thank you Karri you are a pure professional. Thank you, Robert & Alice Sterc
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members