Overview
BookOnline has a rating of 4.6 stars from 5,299 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job and hotel room. BookOnline ranks 4th among Hotels sites.
Burt, your agent gave me so much wrong information. First wrong address to the hotel. Finally I found the Holiday Inn express. He promised me I would be 6 miles from where I needed to be. Then I confirmed with him I would have double beds and I requested a bath tub. None of the above. I am15 miles from where I needed to be. Have wasted so much time because of him. I just think he waned a sale. I will be contact Expedia directly.
While booking a reservation at Staybridge Suites, I received assistance from Tyler. He was positive and professional when explaining the options and costs. He patiently waited while I considered my options and made a decision. He represented your hotel very well!
It was very easy to schedule the 2 rooms, different number of beds in each room. Emmanuel was very professional and repeated my request for confirmation. I didn't want to schedule online, because I wanted the rooms in the newer section, and wasn't sure if the tower was the newer section.
Professional, pleasant experience. Operator patient with my hearing problems... thank you. Arr at 4 p.m. 4/21/2025... c/o at 11 a.m. 4/24/2025 2 bed, refrig and micro..
Freaking awesome! He was so great and went beyond the call of duty. I couldn't book a reservation at the hotel. I wanted to he went and found another place. That's a block away and I can take my dogs. Great job.
Very professional...
Easy process.
Knowledgeable people.
Quick & Easy.
Would use this again on future hotel needs.
Michael was the kindest online agent I have EVER spoken to on the phone to make a reservation. You can tell he loves his job and helping people! Well done sir!
Called to inquire about adjoining rooms for a reservation this summer. Ethan was most professional, personable, and patient. It is rare to have a pleasant experience on the phone in making reservations anywhere as of late. I actually enjoyed talking with Ethan!
Joyce was very helpful in my search for a reasonably priced long term lodging. Joyce's friendly manner and perseverance provided an affordable and desirable lodging.
My son is is driving from Washington DC to Florida and with his dog lots and lots of traffic so decided to stay got stuck in a place with no connection. He called me up. We merged calls with this wonderful woman, Paige and she took the time to find us the hotel that was dog friendly in Richmond Hill Georgia. Her help was so appreciated when my son was stressing out
Stephanie took care of my reservation and was very polite, positive and did an amazing service. Because of Stephanie's assistance I will definitely book again
After having to cancel my other reservation due to the pool being closed for renovations so I called here hoping for rooms and was able to be helped!
He was easy to understand, find my hotel and book with no issues! I had to hang up on 2 other people before finally getting Colin, because they could not find the correct hotel
Humberto was extremely knowledgeable and efficient. Due to local computer problems we were forced to rework the reservation twice. Everything was completed as required.
He assisted me with all my questions. He gave very good customer service. Very professional and we were done in no time
I specifically called to check the room amenities because I was looking to book a specific type of room. She assured me that she found the room I was looking for and asked if I wanted to book it. Upon checkin I found out the was not what I specifically ask for and it was s significantly different. Also the rate in which that she book me in for was also higher then what I could've book for on the Hilton app as a honors reward holder. ThirdlyEven though I call the hotel directly to book, the reservation was still made through an outside source so I will not be receiving my rewards points for this stay. All around bad experience.
Very professional and great customer service and double checking to make sure everything was very correct including the email confirmation thank you
The hotel that my niece and her softball team was sold out. When I called about availability, Jennifer spent quite a bit of time finding me something close, giving me options, and helping me book a room so that I could stay and watch my niece's softball tournament. I am so grateful for Jennifer's help!
Ivan went over and beyond what I expected. My flight was canceled. I called the closest hotel. He said they were fully booked while we were talking and then proceeded to search for another hotel room for me and took care of the whole process right over the phone. He made a difficult day very easy
Emilio was such amazing help for me and helped me find the best hotels to meet my needs and price range on such a short notice
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members