Hilton Hotels & ResortsReviews 96

I wish I could give this resort a 0 rating. I visited the resort as part of a group with the Convention Center. I initially booked the room in July of 2024, I then called the hotel in October of 2024 to move the room into the Group block with the same group fee. They verbally communicated to me over the phone that they would move my rate into the group block. I have a record of the call made to the resort in October of 2024. Despite all of this, I received my bill for over $700 a night versus the group rate of $200. I stayed at this location for over 8 nights, giving me a difference in my bill of over $4,000. I called the hotel to try to get this corrected and they refused to do anything for me. In fact, from my point of view the accused me of being a liar as they had more confidence in their staff and processes than in my own word. Next time I have to go to this event, I would rather stay in an Air BnB than come up with a $7,000 bill from the hotel for the 8 days. I am also a Hilton Honors member, and this did nothing for me in the eyes of the hotel. So disappointed, you would think that a hotel of this caliber would have better manners and customer service.

The internet is worthless. Speed test shows only a 10! Terrible! We have to use our phone hotspots!
Price for the room is double the cost of what it should be for the lack of quality etc!
Lighting in the room is bad or non-existent.
Kitchenette has zero lighting! Wow!
Bathroom is very dim and needs more lighting!
Room is dated for the 1980's
Front desk says we should up-grade our internet for an additional cost! Totally unacceptable!
Front Desk is totally useless on all issues!
No exhaust fan in bathroom. Ridiculous!
Cigarette smoke from the adjacent room infiltrates into our bathroom.
Owners should consider closing this place. Yes its that bad!
We could not book an alternative because it's a Holiday Week. We are trapped!
The most terrible room I have ever booked in 50 years! I would never recommend staying here!
NO HOT WATER because of others on this top floor probably taking shower! Wow! Stupid!

Stayed at a Hilton property for almost a week and there was constant loud noise throughout the hotel 24/7. Employees could care less. The only thing most businesses are looking for nowadays is money. Who cares about your experience there. I will never stay at another Hilton. I could see that they have been trying to make some effort to upgrade the hotel some but it doesn't remedy hearing every annoying noise in the hotel. The hotel claims I'm lying about it. Spend a day and night in one of the rooms and see for yourself calling me a liar. Oh. You must wear your hearing aid because if you don't you won't hear anything and I can assure you I do not wear hearing aids. Don't need them. I can hear all the beating, banging, and slamming just fine.

My husband had a recent serious surgery. We accidentally left a smaller bag of medical supplies and essential medication. I was sent to a second party in able to have my items returned. The price to get it back in a decent time was almost $80-$60 to get my medical supplies returned. Essential medical supplies in order to keep my husband from complications. Light and easy enough to toss in a postal shipping bag. I did not have the extra money to spend. My husband has been out of work. This is a terrible hardship. I am a honors member and will never stay at any Hilton Hotel. Told front desk at Hampton Inn, Irving Texas the same. No apology and not one finger lifted to retain a customer. Nothing. Beware. Don't leave on thing you need behind.

Visited Hilton at 2 Meadowlands Plaza, East Rutherford, NJ.They wouldn't let us check in until 4:45 even though check in was at 4. We were there at 3:55 and they told us to return at 4! Our rooms weren't available. Finally at 4:45 we got a room. There were people in it already, Finally got a room and it was 79 degrees all night. Hotel knew of the issue and nothing was done. We will never stay at Hilton again. The desk staff was indifferent and seemed to care less about our issues. When I called Hilton to complain they said because I booked at reservation desk.com there was nothing they could do. I thought I booked at Hiltons reservation desk.

I love Hampton inn in Milwaukee off of highway 41 they are the best customer service and all rooms are always clean and neat breakfast is awesome

I booked over 10 rooms at this hotel thinking I would get Hilton/Hampton Inn Quality for my guests for an event I had within 4 miles of this place. This place was a dump and the night shift ratchett check in person NATASHA was so unprofessional along with the general manager Tonya of whom I have been waiting a call back from now for over 4 days. No call from them and No call back from Hilton case #******* and case #*******. Not only was I upset because when one of my guests, (a corporate customer of mine) checked in, the Checkin lady Natasha told her the reservations were canceled because of Credit Card Fraud. Which was a mistake on the Hotel sales manager's (Hew Hartman) fault in which I have in writing where he was supposed to transfer the 4 reservations on hold for my guests to 10 reservations at a reserved price (5 singles and 5 doubles) which my group surpassed the 10 minimum rooms. I called Natasha after my guest called me 1:00 AM on Feb 10 to ask her what does she mean by I committed credit card fraud and she hung up on me after rudely telling me she is not going to speak with me. I demanded an answer during the business hours but never got to speak to the manager. The lady that answered the phone warned me if I called Hilton or Hampton inn corporate that it would only come back to them alluding to the fact that Hilton is not going to do one darn thing about it! She was right and lets talk BEDBUGS. Yes Bed bugs. Two of my guests had bed bug bites and the video of the actual bed bugs on them. Also Natasha told another guest asking for a blanket in their room because of heat issues that she was busy right now because she has issues with her son. Wow What a Downgrade Hampton Inn has become and the HILTON BRAND.

I actually got con in getting the hotel and resort packet and ever since then it has been a nightmare, not only they did not tell you everything up front with anything just adding fees, ( I have not even used my point yet) but when you call the call center is worse no help really a bunch of running around for something that could be so simple, they don't return your phone call or emails. I could go on and on abut this, I personally don't see it worth it and if it didn't mess up my credit I would love to walk away and spend my money on a Air B&B. They sell you a easy dream of easy way to have a vacation.

Couldn't make my reservations because of a blizzard in Chicago. So I cancelled my reservation since my flight was cancelled. Called them to ask about a refund and they said no. That I didn't cancel before the cut off time.
No $#*!s given that it was totally out of my control. Shame on them for not considering weather and cancelled flights for their customers. I'm out over $500…

I had booked a quick trip to go see my dinette in Hemet California. My job didn't allow me to go that weekend that I booked so I called and asked if I could bump it for the following week and I was told I could not so I requested a cancellation and a refund they would not do that for me, but yet at the same time they would not but my reservation For a week later. Their excuse was while you booked it through a third-party, which was through my job. That's ridiculous. They pass the buck but yet keep my money and won't even try to help me change my date for a week later that is big company, greed, thank you Hilton I will never use you again and I will use the power of 10 to let everybody know how crappy of a company you are.

I made a reservation on hilton.com for the 11th of the month and received a confirmation for the 12th. Customer service stated they would have to charge me $25 to change it. He also explained top of the $25 it was also $22 more for the 11th. The agent then told me if I booked 2 nights I could avoid the fee. I only need the room for one night. Why would I pay for two? I do not know what kind of scam booking is running, but I travel to visit family frequently and I will never stay at this or any other Hilton again.

We are Hilton Honor members. We stayed in Fallsview Room 1861 for a mini getaway without kids. We walked in the bathroom, there was a wet towel in the sink and no soap or toiletries. We called and all they did was take the wet towel. Also, there was no hair dryer. We stay in Hiltons all over North America. This was very disappointing and telling them was useless. Please read before you go. We will not be returning.

I recently stayed at the Homewood Suites in Eatontown NJ. I have stayed at this property many times over the past 30 years. It was previously owned by Starwood Suites. I'm sorry to report that the property has deteriorated significantly. The suite I stayed in has the same worn furniture that has been here for years. The bathroom is small and is located in the bedroom so one cannot access it without going through the BR. The caulk in the tub/ shower is coming out as well as in the bathroom trim. Rust spots are evident as well around the tub. Breakfast was inedible. Pancakes were cold and hard. Some sort of black piece (? Bacon) were presented but not tried. Plastic utensils and disposable plates were provided. All in all a very unsatisfactory environment. The bed was comfortable and the staff pleasant. Unfortunately I wouldn't consider staying here again.

Hampton Inn, Patriot's Point in Mt. Pleasant, Charleston S.C. List FREE INTERNET as one of the amenities on their web page. Please see the screenshot of the hotel reservation page in which they list FREE WI-FI under conveniences.

I stayed from 11/23-26/2023. When I checked out on 11/26/203, a fee of $4.95 for Premium Internet Access Wi-Fi was added to the bill. I consider this to be FALSE ADVERTISING, and Bait and Switch.

In addition, there was a JUNK FEE, called destination fee, of $1.82 per night.
In the original quote for the price of the room, only state & local TAX was listed in the room price quote. What is a destination fee? Am I being charged for coming to Charleston? This is a manufactured fee. Hotels should be required to advertise the total cost of the room at the time the reservation is made and stop shaking down the customer after they arrive.

In addition, when I went to the page where my reservation was saved on Hampton Inn Website, it was gone. They eliminate your original reservation with the original charges.

Not only does Hampton Inn add on JUNK FEES, they have reduced the quality of the service they offer. You can no longer find tea bags in the room, only coffee. You have to get dressed and go downstairs in the morning to get tea. In addition, they use to set out cookies in the lobby in the afternoon, GONE, no longer offering that. Dealing with hotels feels like going to a used car lot, knowing you will be sold a lemon. I am fed up with this type of pilfering from corporate businesses. The government needs to STOP THIS SHAKE DOWN of consumers. I am through with Hampton INN.

I am filing a complaint with the Bureau of Consumer Protection/Federal Trade Commission

Toilet in our room does not work at all, first wouldn't flush, got a plunger sent up but still will not work! Very frustrating after a long day of driving!

I have been a Hilton Honors member through American Express since 1996 and was generally happy about them until now. Suddenly, in July 2023, they deducted points from my account. I contacted them and they directed me back to American Express. Then I wrote to both the American Express CEO and Hilton CEO. After a few weeks of investigation, this is what I am told:
"Our records indicate that your Hilton Honors account had a negative point balance of 1,392 since March of 2006. As you recently resumed use of your account, points earned from the transactions billed on your July 2023 statement were used to offset this negative point balance. Regrettably, we do not retain transaction records beyond seven (7) years and therefore cannot specify the transaction(s) that lead to the negative point balance."
But I always had a positive point balance in this account until Dec 2022 when the last points were used to pay for an Amazon order! Why weren't these points deducted between 2006 and 2022?
I think this is just another way to fleece the customers under the pretext of "we don't know why you owe us, we just know you owe us"!
I am going to close this account and move on. Adios Hilton and American Express!

Hampton Inn Dallas-Rockwall. Checked in 9/29/23. Had a prepaid reservation for 2 nights, but internet was down when I arrived. Front desk had a printed list, but no room number assigned, so she assigned me one. I return from my evening plans and go to bed. Someone knocks at the door at 11pm and wakes me up. It takes me a while to wake up and get up. In the meantime, the door is opened and someone tries to come in! I start yelling and firing questions. He says he's the manager, but offers no name or identification. I'm still yelling. He says he has no record of my reservation and demands my ID and credit card. He leaves, then returns those to me in just a minute, and I immediately get a notification that my CC has been charged again by this hotel. He never tried to straighten out the problem, never apologized, just charged my credit card again. What kind of scam is this general manager running in this hotel? Frightening old ladies late at night by breaking into their hotel rooms that we assume is a safe place to stay? I quit shaking, got dressed, and went down to the front desk to get to the bottom of this. Kaveen Patel, GM, was nowhere around, but the lady manning the front desk was very helpful and tracked down the multiple errors that resulted in my nightmare situation. I had been assigned a different room on the reservation in my name, and a different last name on the room I was in. Not a wink of sleep the rest of the night. Went to lobby for coffee at 6 AM. The whole front of the hotel was lined with 18 wheeler trucks.
Then the man ahead of me getting coffee looks like he's been beat to pulp! Scary sight at 6 am. I'm confused! Has this place turned into a truck stop? I sure don't feel safe as a senior lady traveling alone in this environment. I thought a Hilton hotel would be safe. This place has a General Manager that feels he can just walk into your room in the middle of the night, and worse-for-wear truckers that are pushing you out of the way of the coffee in the lobby. I need an apology from the GM, and some sort of compensation for the nightmare I was forced to experience. Neither of which was provided at this hotel.

Systemic rudeness at the front desk. Employees impersonating management. Management didn't care. When the customer care people were contacted they were even ruder. I can't believe how low Hilton brands has sunk.

I had made a reservation for the Hampton by Hilton St Charles Ave in New Orleans LA to stay one night and to leave our vehicle at the property while we were on a cruise. When making the reservation I was told that the parking would be $10 a night. I called a few days before the trip to confirm and to ask about a shuttle and was told that parking was $20 a day. When I told them that is not what I was told and the only reason I booked with them was because they assured me parking was $10 a day. They simply said I was misinformed and the person was going off past information and they would not honor it. They did refund my money. I am not willing to support a company that does not stand behind their word, or try to make it right.