Hilton Hotels & Resorts

I recently had dinner at the Hilton Inn restaurant (airport, Alcoa Hwy). The service was excellent. The food was "Excellent!" The Hilton Inn Knoxville airport has made a concerted effort to upgrade the quality of their dining; it shows and it worked. Food - excellent [I had the steak; it was prepared in the manner I had asked. WOW!]; service - excellent [the waitress was prompt, courteous, knowledgable, and most helpful.]. THE DINING AT THE AIRPORT HILTON INN is a QUALITY RESTAURANT.

They took 600 dollars from never told me can't get my money back can't get to stay where I want they got to keep the money Highway robbery I'm done with the Hilton

Worst stay ever! Let's start from the beginning… we arrive around 5pm to check in, we were told the room we reserved was not available because of double booking, then when we decided to settle on the room we didn't want they told us the incidental deposit FOR LOCALS was $150! That's what we've paid at RESORTS for incidentals never this much for a weekend hotel stay! And there was ABSOLUTELY NO mention of this when we booked the reservation on the Hilton App! Because we were so upset with first not getting the room then getting hit with $150 incidentals deposit, the front desk tried to get us a better room but said we had to wait till it was cleaned. We got some Starbucks and came back, paid the incidentals and she handed us our keys, not saying anything about Wi-Fi, breakfast, or checkout like we heard her say to everyone else. One of our keys didn't work, the room smelled like someone poured bleach everywhere, there was only one trash can in the bathroom, the hot water took 15 minutes to get hot then only stayed hot for about 10. There were ants and nats in the room. When we went to check out we noticed they charged us an extra $355! Front desk couldn't explain it, and the manager TRUDY couldn't explain it, but instead of just saying "we're not sure why this happened we can look into it, sorry for the inconvenience", she tried to gaslight us, contradicting everything she was saying, making it seem like it was a normal charge and was supposed to happen! Absolutely the worst stay I've ever had! I will never be going back, and I 10 out of 10 DON'T RECOMMEND!

The Tru Hilton hotel in Mobile, Alabama, where my husband and I recently stayed had damaged linen and furniture, toilet plush intermittently, and staff was unprofessional. It began with my requested first floor room was not ready during checked-in to the front desk could not give a time when the maintenance person will be available to fix the toilet. The hotel did try to resolve the issue and gave us another room down the hall on the same third floor. However, that room had the same problem as the previous room, toilet pressure low and would not plush to include low shower water pressure. I brought it back up to, Kimberly, at the front desk so she could switch us back to our original room, due to the first room had a better shower pressure and no more rooms were available. Therefore, my husband and I had to relieve ourselves in the public restroom on the first floor that does work. The area where breakfast is served had dead and alive roaches and ants to include rodents in our room. Despite this, the employee at the front desk told me the next morning that the manager, Tyanna, told her to get me escorted off the premises by the police because I have been causing problems and all I did was just ask when will maintenance be available and for clean towels at the front desk. There were several witnesses there from another group that can verify that there was nothing warranting the police to be called. Even though the general manager, Friday, emailed me that she was unavailable until after the Labor Day holiday and to contact Tyanna, she has yet to do so about the above concerns after trying to contact her by email and phone. Tyanna is a terrible manager who really does not want to work, causing the rest of the staff to have the same unprofessional attitude. All the employees do is stay glued to their cell phones, do not answer the phone, and/or eat while engaging with customers at the front desk. This is unacceptable for the money you pay and needs to be addressed immediately. What a way to treat Retired, Disabled Veterans! There was no criminal altercation to warrant this level of escalation. Even though, the General Manager, Friday, finally answered our concerns days later, she in return only made excuses for her staff and their behavior to ask us not to return to her establishment again. All people have to do is look at the reviews from up to a year ago or longer to see the trend of the hotel staff being rude and management NEVER around. Be cautious when dealing with this hotel!

I travel to Houston almost every month since last 15 years for our business meetings and stayed at many different hotels with great service. This was my first time at this hotel and will be a last. First day of my stay my room was not cleaned or serviced. I understand that sometimes HK staff make forget to service in error. I ask front desk to bring me at least clean towels. I was informed that they are very busy and will bring us fresh towels when get some free time. I waited for almost 45 minutes and then I went myself to front desk to get fresh towels. I noticed there were 4 employees at front desk cheat chatting. When I ask why one of you cant bring towels to me. One of the FD agent look at me as I am asking a lot even after not receiving maid service to my room and said We are not housekeepers, wait till HK is free helping another guest.
4 employee chatting in the lobby but guest must wait to get fresh towels. This shows front desk staff is poorly trained in guest services. I left several messages to GM to discuss the employee attitude and services, no call is returned. This is one of the worst Hilton I ever stayed and will never ever stay again. I encouraged you all to stay away from this hotel. There is very nice Marriott courtyard near Galleria in excellent area and better price.
Hotel property is dated and very old with 25+ year old bath fixtures and smelly carpet with mildew on the bathroom walls. Closet is a joke and furniture is also chipped and old. There is no modern touch in any place of this hotel like many other Hilton, our room 217 did not even had a window. It was like a jail cell. Overall I will give 0 for property as well as staff services. I will inform all my corporate clients about the state of this hotel and ask them to stay away from it to be on safe side.

I did look for a way to contact Hilton Hotels directly but there was nothing on their website that I could find that would give me the opportunity to provide private feedback.

I made a reservation for a stay using the only phone number at the hotel site *******090 which appears to be a contracted company "Reservations.com." The phone tree was poor but I managed.

Then the conference was changed and I had to cancel... but, after going through the phone tree twice, the automated messages said no cancelling until a week before my intended stay. When I called back using the number from the confirmation, again for Reservations.com *******090, the phone tree took half the information then said it couldn't help and put me on hold for a person. The person couldn't find the reservation number (repeated multiple times) nor my information and told me to call the hotel directly and gave me a number *******281. I did so and went through the same problem of a phone system that couldn't handle a voice call, after giving it 3 data points it didn't understand the last one. (Frankly, it sounded like the same tree). The system put me on hold and finally I got a person. And the connection was filled with static and took some adjusting for me to understand her. She did say it was their system.

That person was able to cancel my reservation (after I gave all the information for the nth time. But clearly had to follow a script that included me listening to another sales pitch even though I already said I'm never attempting to stay at a Hilton again if I can help it. This is a Hilton problem, not an individual hotel problem. This is not hospitality. This is being processed meat.

Greetings:

Last evening my wife and I (both elderly and me in a wheelchair) stayed at the Hampton Inn in Athens, TN. From the beginning there were problems and I will attempt to list them, because I was rudely and sharply awakened this morning and I'm not over that just yet. But more on that later.

The front desk staff were cordial and competent during check-in, but one young woman was apparently explaining to a guest about a non-refundable deposit and that was a harbinger I should have listened to.

I could not get the air conditioner to STAY on. The cycling, on/of…on/off…noise wakes us both up when it comes on and try as we might…oh well, next:

We are just traveling back to Florida and so getting up at dawn isn't what we do, but since checkout is 11:00, we weren't awake yet when suddenly and with great volume, my wife and I were QUICKLY awakened by the sound of a walkie-talkie just outside our room blaring about which rooms were ready to be cleaned. How absolutely wonderful!

Next came a pasty, un-tasteful breakfast that was better suited to the animal shelter that a Hilton/Hampton property.

One last thing that ensure another hotel chain will get our business in the future:

The "free" Wi-Fi they tout in ALL their advertisements is EXTREMELY limited in upload/download speed. But…if you join the Hilton Rewards club a better Wi-Fi can be used, otherwise, if you want a Wi-Fi to do anything other than check on your emails…it's an additional $4.95. One heck of a price for a minimum amount of time online.

The gentleman on the desk when I related this to him, was the one bright star in a night full of asteroids hurtling towards my planet. He was attentive, respectful and understanding.

Oh yeah…the beds were good.

Only 2 stars and that is pushing it.

Be safe out there.

Vietnam Frogman

Very nice hotel. Helpful employees. Rooms are very pleasant. Very memorable stay at Hilton hotel. I thank all staff,

Abuses employees place is very run down staff dont care about customer service just playing on phone

I was recently a guest The Homewood Suites Hotel in Edina, MN on August 17th 2022 room 141. I was confident this was a good choice because it's a fairly new hotel and had good reviews.

Upon my arrival I was impressed with the cleanliness of the hotel. My room was great, very clean. The next morning I pulled the comforter and sheets down to the bottom of the bed and was shocked (under-statement) at what I saw!
The fitted sheet along with the top sheet had stains on them that looked like partial blood/urine/some sort of bodily fluid! It was disgusting and I was horrified! I couldn't believe that I had slept in that bed all night. It made me wonder if the sheets had been changed and also got me thinking, had I been sleeping all night on dirty pillows as well?!

I took pictures and immediately went to the front desk and asked for the manager. I showed her the photos and could tell she was some what taken back. She asked me if I would like points or a refund and I took the refund. She was very pleasant but there was no apology of any kind.

I shared the photos with other people & they were all in shock so it got me thinking more about it. My husband has traveled with his job for many years and has Lifetime Diamond status with Hilton, he/his company have given them a lot of business and all I was given was a one night refund. After sleeping in that sh*&t! One of their sites clearly states for complaints you can reach out to the president of Hilton, Christopher Cassetta, which I did (twice) and no response. So I am making sure that I get this out to as many social media sites as possible. HORRIBLE CUSTOMER SERVICE! See attached photos, how would you feel knowing you just spent the night in this?!

I should have known when we got to our room. On our first day, I had to call the maintenance because the towel rack was loose and threatened to fall on us while in the shower. There was a spider web (!) on the fire emergency sprinkler that I also asked to be cleaned. Never mind, let's go on with our vacation. Next day, the spa turned the vacation to Horror: the glass door of the shower fell off its handle while our son was getting out of the shower… and cut him on many places on his leg, foot, and toes. Unpleasant pictures attached, showing how devastating the damage was (in short 18 stitches and lifelong scarring). The staff was supportive at the time of the incident, they changed our room because our son was in a wheelchair, so they put us on the ground floor where the suites were located. They also covered all the medical costs but paid, only after I asked, the equivalent of one night of stay at their hotel, while our holiday that was still going on in Egypt for 3 more days, was ruined. And they have absolutely refused to admit any negligence and have refused to provide any proof that their installation was technically OK. They claim, in the email chain that followed, that their technical inspection revealed all was OK at their side, but they refused to exhibit that proof. When we checked out, the Front Office manager tried to make me sign a piece of paper which was basically saying I was relieving the hotel of all future responsibility regarding the injury sustained by my son. Of course, I did not sign that and claimed damages to the hotel. They firmly denied all liability and clearly expressed it was not their fault nor responsibility. Hilton rejects all responsibility and has not made a single effort since we left their premises to smoothen the situation, nor enquire about our son's health. At this stage, Hilton management has disappeared from the conversation, and I have been dealing with their Insurer Chubb. After we requested compensation from them for the damage incurred, their insurer wrote to me:

"they [the hotel] never asked to be compensated for their property damages, due to the act of the son"

Yes, you read that right! Unprofessional, dealing in bad faith, and withholding information. Bravo!

So, Hilton Luxor now rhymes with disappointment, anger, let down and irresponsibility. Are you planning to stay there? I won't wish you a good stay, I will wish you "Good Luck" and "Bon courage".

Would not recommend, nor ever return to Home2 Suites Ormond Beach. In fact, I am seriously reconsidering any future booking of a Hilton hotel (and I am a 20-year Hilton Honors member). The service we got from this hotel and from Hilton's corporate office was the pits. Plus, the fact they these people were not trained for this type of situation is beyond compare!
When I tried to return to my room around noon, I found that my key card did not work. Not even the housekeeping card worked. Went down to the front desk - Venesia called Norris to try to open - nothing he tried worked. Others in the area tried working the battery pack. After about 30 minutes, he called Roseline (who I later found out was the manager of the hotel). She could not open the door. Someone she talked to told her about a special tool - she had no idea how to use it. Not only did every housekeeping person on this floor try to open the door (one even offered to scale the balcony), but others came and tried, but they just did the same thing (doing the same thing over and over is the definition of insanity). Roseline offered to move us to another room - but what good was that?, when all our stuff was in the locked room - we could not even take a shower - she just wanted us out of the hallway. After about 4 hours the Saflock guy came and drilled a hole in the handle (something we suggested 3 hours prior). Worst vacation ever - and not one apology or offer of comepensation. Housekeeping - 5 star; mangement - 0. My 89 year-old mother was left without her medication until 4 hours later (some of which she she actually was forced to skip). My son was supposed to leave that day - had to request another day off work (thank goodness he has an understanding boss). My brother and his wife were also impacted, because they had no car to go anywhere, let alone they would not want to go anywhere without us. We were Hilton Honor members that had two rooms - you would think the manager of this establishment would care, but no. So if nothing goes wrong with your stay - the housekeeping staff is great, but if there is any difficulty where you need management or Hilton intervention - Good Luck!

Hilton longBeach Resort Hurghada Was a little disappointed to find the Fish Restaurant not open but Samesh Gohar turned that around and made us happy with a special meal the little things like this goes a long way. Galal Osman, Ahmed Hamdy and Abanob Toto gave outstanding service throughout my two weeks there I travel the world and am used to good high standards but these guys were genuine we were taken back by these guy's and Hilton are very lucky to have staff as good as these perhaps they could guild and coach other staff to there standard. I have never written a review about staff at a hotel before and felt this couldn't go unrecognized... only down fall was for some reason they never had wine at the pool bars only spirits and couldn't get to the bottom of why, my boyfriend and I only drink wine nothing else and seemed such a fuss to have a glass/ plastic cup wine by the pool but served spirits that is stronger and more expensive than wine!
But that was the only thing

Thank you in particular to the names above they were not your run of the mill bar/pool guy's as compared to the other areas of service was ok but these guy's were simply amazing also Ashrkat Hamada always greeted us with a big smile