Hilton Hotels & Resorts

Couldn't make my reservations because of a blizzard in Chicago. So I cancelled my reservation since my flight was cancelled. Called them to ask about a refund and they said no. That I didn't cancel before the cut off time.
No $#*!s given that it was totally out of my control. Shame on them for not considering weather and cancelled flights for their customers. I'm out over $500…

My husband had a recent serious surgery. We accidentally left a smaller bag of medical supplies and essential medication. I was sent to a second party in able to have my items returned. The price to get it back in a decent time was almost $80-$60 to get my medical supplies returned. Essential medical supplies in order to keep my husband from complications. Light and easy enough to toss in a postal shipping bag. I did not have the extra money to spend. My husband has been out of work. This is a terrible hardship. I am a honors member and will never stay at any Hilton Hotel. Told front desk at Hampton Inn, Irving Texas the same. No apology and not one finger lifted to retain a customer. Nothing. Beware. Don't leave on thing you need behind.

I actually got con in getting the hotel and resort packet and ever since then it has been a nightmare, not only they did not tell you everything up front with anything just adding fees, ( I have not even used my point yet) but when you call the call center is worse no help really a bunch of running around for something that could be so simple, they don't return your phone call or emails. I could go on and on abut this, I personally don't see it worth it and if it didn't mess up my credit I would love to walk away and spend my money on a Air B&B. They sell you a easy dream of easy way to have a vacation.

I love Hampton inn in Milwaukee off of highway 41 they are the best customer service and all rooms are always clean and neat breakfast is awesome

Visited Hilton at 2 Meadowlands Plaza, East Rutherford, NJ.They wouldn't let us check in until 4:45 even though check in was at 4. We were there at 3:55 and they told us to return at 4! Our rooms weren't available. Finally at 4:45 we got a room. There were people in it already, Finally got a room and it was 79 degrees all night. Hotel knew of the issue and nothing was done. We will never stay at Hilton again. The desk staff was indifferent and seemed to care less about our issues. When I called Hilton to complain they said because I booked at reservation desk.com there was nothing they could do. I thought I booked at Hiltons reservation desk.

I had booked a quick trip to go see my dinette in Hemet California. My job didn't allow me to go that weekend that I booked so I called and asked if I could bump it for the following week and I was told I could not so I requested a cancellation and a refund they would not do that for me, but yet at the same time they would not but my reservation For a week later. Their excuse was while you booked it through a third-party, which was through my job. That's ridiculous. They pass the buck but yet keep my money and won't even try to help me change my date for a week later that is big company, greed, thank you Hilton I will never use you again and I will use the power of 10 to let everybody know how crappy of a company you are.

We are Hilton Honor members. We stayed in Fallsview Room 1861 for a mini getaway without kids. We walked in the bathroom, there was a wet towel in the sink and no soap or toiletries. We called and all they did was take the wet towel. Also, there was no hair dryer. We stay in Hiltons all over North America. This was very disappointing and telling them was useless. Please read before you go. We will not be returning.

I booked over 10 rooms at this hotel thinking I would get Hilton/Hampton Inn Quality for my guests for an event I had within 4 miles of this place. This place was a dump and the night shift ratchett check in person NATASHA was so unprofessional along with the general manager Tonya of whom I have been waiting a call back from now for over 4 days. No call from them and No call back from Hilton case #******* and case #*******. Not only was I upset because when one of my guests, (a corporate customer of mine) checked in, the Checkin lady Natasha told her the reservations were canceled because of Credit Card Fraud. Which was a mistake on the Hotel sales manager's (Hew Hartman) fault in which I have in writing where he was supposed to transfer the 4 reservations on hold for my guests to 10 reservations at a reserved price (5 singles and 5 doubles) which my group surpassed the 10 minimum rooms. I called Natasha after my guest called me 1:00 AM on Feb 10 to ask her what does she mean by I committed credit card fraud and she hung up on me after rudely telling me she is not going to speak with me. I demanded an answer during the business hours but never got to speak to the manager. The lady that answered the phone warned me if I called Hilton or Hampton inn corporate that it would only come back to them alluding to the fact that Hilton is not going to do one darn thing about it! She was right and lets talk BEDBUGS. Yes Bed bugs. Two of my guests had bed bug bites and the video of the actual bed bugs on them. Also Natasha told another guest asking for a blanket in their room because of heat issues that she was busy right now because she has issues with her son. Wow What a Downgrade Hampton Inn has become and the HILTON BRAND.

Hampton Inn, Patriot's Point in Mt. Pleasant, Charleston S.C. List FREE INTERNET as one of the amenities on their web page. Please see the screenshot of the hotel reservation page in which they list FREE WI-FI under conveniences.

I stayed from 11/23-26/2023. When I checked out on 11/26/203, a fee of $4.95 for Premium Internet Access Wi-Fi was added to the bill. I consider this to be FALSE ADVERTISING, and Bait and Switch.

In addition, there was a JUNK FEE, called destination fee, of $1.82 per night.
In the original quote for the price of the room, only state & local TAX was listed in the room price quote. What is a destination fee? Am I being charged for coming to Charleston? This is a manufactured fee. Hotels should be required to advertise the total cost of the room at the time the reservation is made and stop shaking down the customer after they arrive.

In addition, when I went to the page where my reservation was saved on Hampton Inn Website, it was gone. They eliminate your original reservation with the original charges.

Not only does Hampton Inn add on JUNK FEES, they have reduced the quality of the service they offer. You can no longer find tea bags in the room, only coffee. You have to get dressed and go downstairs in the morning to get tea. In addition, they use to set out cookies in the lobby in the afternoon, GONE, no longer offering that. Dealing with hotels feels like going to a used car lot, knowing you will be sold a lemon. I am fed up with this type of pilfering from corporate businesses. The government needs to STOP THIS SHAKE DOWN of consumers. I am through with Hampton INN.

I am filing a complaint with the Bureau of Consumer Protection/Federal Trade Commission

What a disappoint to login to my account and want to continue to stay at Hilton hotels only to find my points have expired and cannot be restored. After everything that has been going on with COVID over the last few years and the alleged notification to an email I can no longer access all of my points from my MANY stays with Hilton hotels are gone. Guess its on to the Hyatt for this family! Poor customer service experience!

Systemic rudeness at the front desk. Employees impersonating management. Management didn't care. When the customer care people were contacted they were even ruder. I can't believe how low Hilton brands has sunk.

Toilet in our room does not work at all, first wouldn't flush, got a plunger sent up but still will not work! Very frustrating after a long day of driving!

I recently stayed at the Homewood Suites in Eatontown NJ. I have stayed at this property many times over the past 30 years. It was previously owned by Starwood Suites. I'm sorry to report that the property has deteriorated significantly. The suite I stayed in has the same worn furniture that has been here for years. The bathroom is small and is located in the bedroom so one cannot access it without going through the BR. The caulk in the tub/ shower is coming out as well as in the bathroom trim. Rust spots are evident as well around the tub. Breakfast was inedible. Pancakes were cold and hard. Some sort of black piece (? Bacon) were presented but not tried. Plastic utensils and disposable plates were provided. All in all a very unsatisfactory environment. The bed was comfortable and the staff pleasant. Unfortunately I wouldn't consider staying here again.

-Hosekeeping does not show up unless you request. Did not have my room cleaned because of this policy.
-Noise coming from pool area never stops, I got a room on 4th floor could not sleep until 2:30 AM. There is no limit how late people are in pool area.
-Receptionists with attitudes.
-No water in the room. Have to purchase from a vending machine. A 4-star hotel cannot afford a 10 cents bottle of water?
Will not be coming here again.

The Tru Hilton hotel in Mobile, Alabama, where my husband and I recently stayed had damaged linen and furniture, toilet plush intermittently, and staff was unprofessional. It began with my requested first floor room was not ready during checked-in to the front desk could not give a time when the maintenance person will be available to fix the toilet. The hotel did try to resolve the issue and gave us another room down the hall on the same third floor. However, that room had the same problem as the previous room, toilet pressure low and would not plush to include low shower water pressure. I brought it back up to, Kimberly, at the front desk so she could switch us back to our original room, due to the first room had a better shower pressure and no more rooms were available. Therefore, my husband and I had to relieve ourselves in the public restroom on the first floor that does work. The area where breakfast is served had dead and alive roaches and ants to include rodents in our room. Despite this, the employee at the front desk told me the next morning that the manager, Tyanna, told her to get me escorted off the premises by the police because I have been causing problems and all I did was just ask when will maintenance be available and for clean towels at the front desk. There were several witnesses there from another group that can verify that there was nothing warranting the police to be called. Even though the general manager, Friday, emailed me that she was unavailable until after the Labor Day holiday and to contact Tyanna, she has yet to do so about the above concerns after trying to contact her by email and phone. Tyanna is a terrible manager who really does not want to work, causing the rest of the staff to have the same unprofessional attitude. All the employees do is stay glued to their cell phones, do not answer the phone, and/or eat while engaging with customers at the front desk. This is unacceptable for the money you pay and needs to be addressed immediately. What a way to treat Retired, Disabled Veterans! There was no criminal altercation to warrant this level of escalation. Even though, the General Manager, Friday, finally answered our concerns days later, she in return only made excuses for her staff and their behavior to ask us not to return to her establishment again. All people have to do is look at the reviews from up to a year ago or longer to see the trend of the hotel staff being rude and management NEVER around. Be cautious when dealing with this hotel!

For years now I have been using Hilton for just about everything related to my stays. I have been traveling domestically AND internationally, and it doesn't matter. These hotels are reliable, clean and packed with perks. They are friendly, dedicated, and go above and beyond. Iv'e never felt taken advantage of or swindled like some "perks" programs, and I truly believe that this is THE website for new travelers. You can help yourself or a loved one book a memorable trip that makes everyone feel safe, seen, and satisfied! I keep coming back, and probably always will.

-A

Hampton Inn Dallas-Rockwall. Checked in 9/29/23. Had a prepaid reservation for 2 nights, but internet was down when I arrived. Front desk had a printed list, but no room number assigned, so she assigned me one. I return from my evening plans and go to bed. Someone knocks at the door at 11pm and wakes me up. It takes me a while to wake up and get up. In the meantime, the door is opened and someone tries to come in! I start yelling and firing questions. He says he's the manager, but offers no name or identification. I'm still yelling. He says he has no record of my reservation and demands my ID and credit card. He leaves, then returns those to me in just a minute, and I immediately get a notification that my CC has been charged again by this hotel. He never tried to straighten out the problem, never apologized, just charged my credit card again. What kind of scam is this general manager running in this hotel? Frightening old ladies late at night by breaking into their hotel rooms that we assume is a safe place to stay? I quit shaking, got dressed, and went down to the front desk to get to the bottom of this. Kaveen Patel, GM, was nowhere around, but the lady manning the front desk was very helpful and tracked down the multiple errors that resulted in my nightmare situation. I had been assigned a different room on the reservation in my name, and a different last name on the room I was in. Not a wink of sleep the rest of the night. Went to lobby for coffee at 6 AM. The whole front of the hotel was lined with 18 wheeler trucks.
Then the man ahead of me getting coffee looks like he's been beat to pulp! Scary sight at 6 am. I'm confused! Has this place turned into a truck stop? I sure don't feel safe as a senior lady traveling alone in this environment. I thought a Hilton hotel would be safe. This place has a General Manager that feels he can just walk into your room in the middle of the night, and worse-for-wear truckers that are pushing you out of the way of the coffee in the lobby. I need an apology from the GM, and some sort of compensation for the nightmare I was forced to experience. Neither of which was provided at this hotel.

Extremely rude Hotel Operations. Lost my credit card, then accused me of refusing to pay. Tried to resolve by phone and would not speak with me. Beware and do not stay here!

I generally enjoyed my stay there. They were very clean unlike a previous hotel I went to that had roaches everywhere. The staff were very knowledgeable and actually WEREN'T RUDE like most customer service workers I've came across. The hotel I booked in (Jfk New York) had free shuttle service which is a must for me.

I have been a Hilton Honors member through American Express since 1996 and was generally happy about them until now. Suddenly, in July 2023, they deducted points from my account. I contacted them and they directed me back to American Express. Then I wrote to both the American Express CEO and Hilton CEO. After a few weeks of investigation, this is what I am told:
"Our records indicate that your Hilton Honors account had a negative point balance of 1,392 since March of 2006. As you recently resumed use of your account, points earned from the transactions billed on your July 2023 statement were used to offset this negative point balance. Regrettably, we do not retain transaction records beyond seven (7) years and therefore cannot specify the transaction(s) that lead to the negative point balance."
But I always had a positive point balance in this account until Dec 2022 when the last points were used to pay for an Amazon order! Why weren't these points deducted between 2006 and 2022?
I think this is just another way to fleece the customers under the pretext of "we don't know why you owe us, we just know you owe us"!
I am going to close this account and move on. Adios Hilton and American Express!

No continental breakfast, no housekeeping unless requested, PAY to park in their lot on top of room fees. No microwave in room, no complimentary waters in room. Very dissatisfied with this stay!

I recently saw a Hilton ad showing 2 men with a child walking into Hilton hotel room. I was about to decide to give Hilton $100,000+/year in business. I will not enable companies that kowtow to Leftist agendas. I have no problem with gay couples, however, they represent 1/1000 couples in USA, and they cannot have kids by NATURE, so why are they being promoted on TV?

I had made a mistake on my reservation and when tried to correct it I ran into their robots but received no remedy. I always use to book with thembut they were ok to lose me as a customer for one mistake out of approx 100. I even send an email to the CEO and still no reply. That shows you much they care.