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Jessica G.

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1 Review by Jessica

Hilton Hotels & Resorts

  • Hilton Hotels & Resorts

“Expired points”
4/21/23

What a disappoint to login to my account and want to continue to stay at Hilton hotels only to find my points have expired and cannot be restored. After everything that has been going on with COVID over the last few years and the alleged notification to an email I can no longer access all of my points from my MANY stays with Hilton hotels are gone. Guess its on to the Hyatt for this family! Poor customer service experience!

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