I booked a resort in Antalya last August 2018, the booking was made on March , and it was with free cancellation,3 days after my booking my card was charged for 700$ ( the total amount was for 1050$) in the same day I have called booking.com for this matter they told me not to worry , this is just a deposit for confirmation and it will be deducted at the hotel check in or refunded if booking is cancelled.
When I reached the hotel at check in they informed me that there was no room deposit and they have to charge the total amount for 1050$, they told me that your money will be refunded by booking.com.
And since then I was contacting booking.com to help me to get back my money , but still they didn't refund me the money, knowing that i have contacted them several time by phone and more than 20 e-mails.
I was a member with booking.com since about 10 years with a Genius member.
Earlier this month I have deleted my account with them and i decided to help others for not to be a victim of booking.com.
Do never use booking.com they are cheaters!