Michael G.

Greetings:

Last evening my wife and I (both elderly and me in a wheelchair) stayed at the Hampton Inn in Athens, TN. From the beginning there were problems and I will attempt to list them, because I was rudely and sharply awakened this morning and I'm not over that just yet. But more on that later.

The front desk staff were cordial and competent during check-in, but one young woman was apparently explaining to a guest about a non-refundable deposit and that was a harbinger I should have listened to.

I could not get the air conditioner to STAY on. The cycling, on/of…on/off…noise wakes us both up when it comes on and try as we might…oh well, next:

We are just traveling back to Florida and so getting up at dawn isn't what we do, but since checkout is 11:00, we weren't awake yet when suddenly and with great volume, my wife and I were QUICKLY awakened by the sound of a walkie-talkie just outside our room blaring about which rooms were ready to be cleaned. How absolutely wonderful!

Next came a pasty, un-tasteful breakfast that was better suited to the animal shelter that a Hilton/Hampton property.

One last thing that ensure another hotel chain will get our business in the future:

The "free" Wi-Fi they tout in ALL their advertisements is EXTREMELY limited in upload/download speed. But…if you join the Hilton Rewards club a better Wi-Fi can be used, otherwise, if you want a Wi-Fi to do anything other than check on your emails…it's an additional $4.95. One heck of a price for a minimum amount of time online.

The gentleman on the desk when I related this to him, was the one bright star in a night full of asteroids hurtling towards my planet. He was attentive, respectful and understanding.

Oh yeah…the beds were good.

Only 2 stars and that is pushing it.

Be safe out there.

Vietnam Frogman