BookOnline

DFW was shut down and everyone was looking for hotel room. She did a great job in letting us know our options

Very friendly and answered all my questions! Was patient and make sure I fully understood the process

Both of these individuals did a fantastic job helping me with my reservation. They were both polite and quite professional.

Marty did a fine job and helped me get the best rate. On another note, I hate when this "resort fee" is added at the end. I'm already paying for a room at your hotel, and in my opinion everything should be included in that price. Just add this so called resort fee to the upfront price of the hotel. We are getting charged for it anyway so include it! I find this practice very deceptive by ALL hotels.

Staff was great, hospitality great. I would recommend anyone to stay at JH. The rooms are clean. A quiet place enjoyed NY stay.

The assistant was pleasant...but did not make it clear that she represented BookOnline. I understood that I was talking to Marriott. The "special" rate was TWICE the rate available when I got to the hotel.

Ryan was very helpful. Very nice & polite. No problem making reservations. He covers everything so you don't have to ask any questions. More people need to be like him and this world would be so much better off.

I was getting my nails done... so I called... completed my reservation by talking to very nice Emmanuel. He found me a room with a view... when the website said no we're available.

Dennisson was very helpful in booking my rooms. I appreciate her taking time to answer my questions!

Allanie. Is a very professional, and accommodating lady. Thank u for your help God Bless Her. Give her more money. I believe she deserves more

Brittany was very pleasant and helpful with booking our room. She was very efficient and timely as we were driving from Wisconsin to see our daughter and panicked we wouldn't be able to get a room.

A very knowledgeable, helpful agent! Took the time to explain my options. I would like to give her a 5 STAR rating!

Customer service rep advised she was booking us a 2 queen bed room with a pull out couch as there are 2 adults and 4 kids and we get to the hotel and to our room to find that they don't even offer those. Now after already moving hotels once due to her guaranteeing they had this option and the pool worked, we left that hotel that actually had enough beds to accommodate us without a working pool.

Mario provided one of the most exceptional service experiences I've ever. Traveling from out of town to meet family for an event when there is a major event taking place on the same weekend made me very anxious. Mario talked me through it and helped me book the best arrangements to fit my families needs. He was able to answer all of my questions and was so very patient with me. Thanks again, Mario you're the best!

The rep for reservation was excellent. He gave me all the information I needed and more so. He verified all the information. Tell me how far it was to Morristown Medical Center, which I was interested in

Al was patient, respectful and informative, she answered all my questions, explained the costs, accommodation s and the cancellation policy.

Called because I was having a hard time with the online booking and just needed to make sure the online version hadn't gone through before I attempted to do it again (didn't want to pay twice) and not only did he help me solve the dilemma, but he got me a better price. Thx!

I spoke with Josue Neftali to request specific dates and specific rooms. He listened closely, and answered my questions and concerns.
I had phoned for information only, but because Josue explained everything clearly, I placed my reservation request at this time.

Very pleasant in taking care of what I needed. I always stay at this hotel and she was able to get me 2 rooms together.

This hotel was booked up for the date I wanted so the booking agent gave me an alternative for a better price, down the street.

Thank You!