On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This agent told me lies. He told me that I was gong to have a room with two bedrooms which I kept asking him over and over to confirm it and he kept telling me yes. When I called it was about 2 or 3 in the morning and after numerous times of asking can I check in right now je told me yes once I went to the property that was also a lie. When asked his name he told me Tom and your review said Christoper which was also a lie. This was one of the worst experiences with a hotel. Only recieved one star because you had to select one
Hugo help me make reservation over the phone. What I appreciated the most was he was very helpful to me and kind because I had to cancel a reservation I had made online because I picked the wrong date. He is extremely friendly and easy to work with.
I was made to believe I was talking to a front desk agent when I wasn't. She didn't know anything about the hotel or couldn't answer my questions correctly. I asked her repeat if she was at the hotel. She said yes. She also had a rooster crowing every minute extremely annoying. Wouldn't let me talk about discount. Found out she was a third party so I could have gotten a really good deal if she hadn't lied about working at the hotel. Didn't put our reservation in properly
Called for a one day reservation and 9 parking-Ricardo, went all over everything perfectly. Everything went smooth. He did a great job.
Mario said the wrong description about the hotel, spelled my name wrong, and book the wrong room. He said there will be a full size crib and not a pack-and-play but the hotel confirmed it's a pack-and-play after I called to reserve it separately. He booked the wrong room with non-refundable price and I had to go through the cancellation process. I had specific provided details about the room I need and will not want non-refundable options.
My customer service representative was very friendly and helpful. Answered all my many questions and tried to help get the best deal for me. Appreciated her help and patience.
He was extremely nice and patient. He helped me get the price down. My only complaint was the suite didn't match the pictures online but overall one of the best customer service representatives that I've talked to.
Fernando was so kind and very helpful. He has a great personality.
Thanks Fernando for making reservations a breeze.
Happy Thanksgiving and God Blessing!
Puedo decir que mi experiencia fue muy agradable, la señorita Julieta me atendió con mucha gentileza y respeto. Estuvo muy atenta a mis necesidades y siempre dispuesta a escucharme y solucionar todas mis inquietudes. Excelente atención. Muchas gracias y bendiciones.
Excellent service and great customer service
Armando did a great job catering to exactly what I needed for my family. Basically giving us an offer I couldn't refuse for the price.
Michael thank you so much for helping me book rooms for next week.
You were very helpful and understanding.
You are a great customer representative for the company.
The website was not very user friendly.
We kept calling hotels and were told that the hotels had rooms on more than one occasion via Uber and four hotels told us there were rooms and there werent any! We finally found one at the 6th hotel! Basically you guys totally lied to us! Beyond pissed.
Thank you so much for your service. Brandon we appreciate your understanding about our issues with the website we booked our reservation from. Your service and support were comforting.
Had a great experience with Neal. He was able to find us a lower rate than online, and also explained about parking at the hotel.
Alejandro daniel was the one who assisted me with booking my room and did an outstanding job with his customer service and relaying all important information regarding my stay. He was very kind, knowledgeable and reassured me of any questions that I may have had.
His service was extremely amazing ten out of ten.
Called about a specific hotel but was out of my price range. Samuel went on to find one that was. He also organized the payment so that the check-in was easy and smooth.
I am pleased to say Ms. Dinzen handled my reservation with real professionalism. She is a great asset to the Hilton family. Please hire more people with her personality. Great job and thank her for helping me. Mrs. Ellison.
It was hard to get the reservation because bad connection on my phone and the reservationist did a wonderful job. So patient.
She assured me I would not have a problem checking in after 2 am. I arrived at 3:30 AM. When I got there I almost could not get the room because I was required to call and confirm I was coming after 2 AM arrivals. I also asked if there were more rooms available and there were. She seemed to want to sell me the most expensive room and did not offer a more economical room.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members