About the Business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America. BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search. The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Such a friendly person to talk with. He helped me with all my questions and concerns. Also shared a few laughs. Such a wonderful and knowledgeable person to have working at The Talking Stick. 😀
I was confused with the online app. And called for clarification. I was able to get the information and assistance I needed from the very helpful representative!
Very positive and friendly. Booking agent Jacob was very polite and was also extremely knowledgeable about all processes. It was a pleasure to be treated with respect for once. Will definitely recommend this service to others.
Mrs. Rosa with customer service was very friendly and professional. Was able to answer all my questions and made a great start to a weekend of relaxation and getting away. Thank you Rosa for your help and a friendly attitude made me picture you with a smile.
Jose Angel went above and beyond his duty today. After having a flight canceled and getting the "run-around" from so many others, Joe was outstanding. It was very apparent that he had my best interests in mind. Joe, thank you for helping me during a very difficult day.
Amazing, quick, clear, Victor was very efficient, polite. Made my reservations in 10 min. For my 2night stay at Mission Pacific Hotel in Oceanside. Love that boutique hotel, overlooking the pier at sunset!
Representative was very professional and thorough throughout the process. All of my questions were answered in the same manner with full explanations given for everything. I am very pleased with my overall experience.
Called and booked a room under the pretense that I would be able to check in at noon because I am working nights… booking was confirmed and once I got here I was told that nothing was confirmed and I would not be able to check in til 2… on top of it all the person that booked my stay said I should not book through Priceline even tho it's significantly cheaper because they can't guarantee the early check in but he could… thanks Jose Carlos, you $#*!ed up my day
Lauren was amazing She got my 2 rooms back at a better price Great service I love to beach and explore all the restraunts in the area
Jessica was very helpful and patient as we worked out the details of our lodging.
She took the time to make sure all the details were correct after we changed our minds a few times!
Got me through the process quickly and efficiently with a great attitude. Way too many characters for a survey. Should be short and sweet.
All was well, the gentleman spoke very clearly, which is nice. I am elderly and have difficulty with telephones, so he was very patient.
Angelica was very helpful. So pleasant, energetic and helpful. I cannot say enough good things about my experience with Angelica
Marc told me that the suite I was paying for at Hampton inn in Santee sc came with a jetted tub. I called the actual hotel after paying for the reservation and they said they don't have jetted tubs. If I would have waited til check in and realized that I didn't get what I paid for I would have been severely pissed off. Horrible service
Morris went above and beyond a great experience. After letting me know the hotel had no availability on the dates I needed, he offered to find another local hotel to accommodate me. And he was successful! We chatted about the Lone Star State and my state, The Sunshine State. I'm attending a Memorial Day Wedding in College Station. Morris is a great employee, don't let that one go! He's a gem!
Very pleased with the assistance I received when booking my hotel reservations. The pleasant attitude of your employee makes me look forward to staying at the hotel
It was remarkable- explained rates, what was included and efficiently explained all well and I felt valued as a customer
Hugo was kind & efficient. It was a pleasure making reservation he made it easy and answered all my questions.
Easy and simple flow to conversation and making reservation. No pressure. No confusion. She gave good clarity to my requests.
Patrick was great. Very professional. But, needs to speak a little slower on the phone. Thanks Patrick
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members