Kelsie K.

I would give negative 10 stars if I could based on Customer Service (or SEVERE lack thereof) alone. I was trying to edit the reservation for a one-night hotel room stay. And it wouldn't let me, so I had to end up canceling it and I was just going to re-book it. When canceling, one of the options for refund they offer is a voucher that can be used on "ANY" hotel on their website. But I had to add additional funds to it to accommodate the new booking. So I did that. Then I get to the payment screen of the reservation and it says the voucher is invalid and won't let me use it. So I submitted a support request. 3 days and no response. Emailed them. No response. Used the online chat and the agents "disconnected" 5 times. Called in and got hung up on twice. Finally talked to someone and they couldn't help me. Transferred me to someone else. Disconnected. Talked to someone else. They couldn't help me and transferred me to a line where I sat on hold for over an hour. Still no resolution. What a joke. Will NEVER be utilizing Hotel Planner again and I will be removing it from our wedding website so none of our (100+ guests) will have to deal with this BS.