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How easy is it to get a hold of customer service at HotelPlanner?

asked by Jessica P. on 8/15/19

6 Answers

It is impossible to reach any human at HP's customer service department. When I left voice messages and sent emails they ignored me for 3 months. I finally had to get Visa involved in order to get partial credit from HP after they charged me for 3 nights when I stayed only 1 night. Deceitful and despicable outfit!

Helpful (2)

When you call the 1-800 number, you are put on hold for 5 minutes then a recording comes on saying all specialists are busy but leave your name and number and a specialist will call you back. I've been waiting 4 days now!

Helpful (2)

It is nearly impossible to get someone to help you via telephone. I am able to connect with online chat, but have yet to receive a solution and am asked to provide the same information each time which gets me nowhere.

Helpful (2)

Absolutely NOT... I have tried contacting them and their prompts do not get me anywhere

Helpful (1)

I attempted to email, submitted a support request, called numerous times, requested call backs (received 0), attempted to chat and was continuously ignored or "disconnected", never once reaching anyone that would or could help me. Customer Service at HotelPlanner is nonexistent.

Helpful (0)

Impossible I've tried for two day requested 4 callbacks requested live chats nothing

Helpful (0)

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