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How easy is it to get a hold of customer service at HotelPlanner?
asked by Ben D. on 8/15/19
3 Answers
It is impossible to reach any human at HP's customer service department. When I left voice messages and sent emails they ignored me for 3 months. I finally had to get Visa involved in order to get partial credit from HP after they charged me for 3 nights when I stayed only 1 night. Deceitful and despicable outfit!
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When you call the 1-800 number, you are put on hold for 5 minutes then a recording comes on saying all specialists are busy but leave your name and number and a specialist will call you back. I've been waiting 4 days now!
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It is nearly impossible to get someone to help you via telephone. I am able to connect with online chat, but have yet to receive a solution and am asked to provide the same information each time which gets me nowhere.
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