HotelPlanner

Marsha did an outstanding job getting my wife and I a senior rate for the suite we will be using in August with our kids and grandkids. Extreme friendly and efficient.

The hotel could find no evidence of the reservation. We called hotelplanning.com, but the agent was of no help with finding the reservation. I requested cancellation of the charge since no reservation could be found. I have spoken with the credit card company about disputing any charge.

I was amazed with his patience and how he worked with me for the best deal. He is very nice and I would love to have him as my representative next time

She did a great job of giving me a price and no pressure when I needed to wait to book till I talked to the others. It was a little pricier than we thought.

I was trying to book a room for April 22. There were rooms set aside with a Kemin rates. I was coming in for R. W. Nelson funeral. But you could not find anything.

I was not able to fully understand the person booking my reservation because of his heavy accent and was not told this was a third party reservation booking. NOTE: I was not forwarded the confirmation information until after the phone call ended, whereby it indicated no refund. I WANT TO CANCEL THIS RESERVATION!

Jorge was very helpful and knowledgeable. He was patient and kind. The room was a little pricey but we've stayed here 6 yrs ago so went ahead and booked it. Thanks to Jorge for all his help!

Very easy booking experience and very helpful. Our son was in a bad accident and had to be in the hopital. We have so much on our minds. Hotel Planner made being here a little bit easier.

Erika was better than outstanding. If there were a twenty star rating she would be a thirty. I just wish I could get her each time I made a reservation and I wish her all the best

Very professional planner. Knew his stuff and was very helpful. The only thing I would suggest is that he talk a little slower. All in all a very good experience.

It was a wonderful experience. I was treated with kindness and respect. The gentleman I spoke with was very kind and compassionate. He was also very knowledgeable of the amenities at the motel.

Very short interchange with this clerk however She gave me exactly what I needed and it was so helpful and I got what I needed on the next phone call. I had been stressing about it so thank you for your direct attention to my question.

Awesome... definitely keep her on board... extremely friendly and it was a pleasure to have some one that understood what I needed... thank you christie

She sent/texted me the front desk number pretty quickly. She was very polite. But cojj in Kent provide any additional information on the waitlist for Ohana Weekend.

Mariel provided me very positive response on questions about, room booking, shuttle, courtesy breakfast and parking spot for my car. It seems she's very well instructed for reservations help

I was cheated by this organization. When I found out that my reservation was non-refundable and that I was charged for a refund plan. I spent two hours calling to get a refund for the ticket, instead I got an email that says I will only get credit versus a refund. I don't want credit, I want my money back $612.66.

Mildred was absolutely fantastic! Her kindness was truly exceptional, and her wealth of knowledge was impressive. She not only helped us navigate our options, but she also secured us the absolute best rate available! What an amazing experience!

Polite and friendly and let us know was last room available... through well spoken thank you very much for the excellent service

Very patient and helpful. Michael helped with having to go to a second credit card entry so that the reservation could be processed.

Polite, well spoken, very helpful, this girl is top shelf, the pleasure was, is all mine 😀 😊! Thank you. Wish I was leaving tomorrow.