Overview
HotelPlanner has a rating of 4.3 stars from 1,754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Not often is the customer always write in America anymore. Jose is a throwback to our old ways of courtesy and consideration. Thank you, Jose for your time and your courtesy. I greatly appreciate you taking time to find me the best hotel for the lowest price near the airport.
Representative was very patient and answered all of my questions. The reservation process was simple and there was no issues to resolve. The Representative explained everything regarding my reservation in detail
Hello Jacqueline,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
It was great the worker was very helpful, she was kind and polite and generous, and very knowledgeable of her job, showed a lot of patience while, looking for the room as well as getting me taken care of, she represented the hampton inn staff very well, she has great communication skills and professional skills
Hello Michael,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I appreciate the professional and accommodating experience that I received from Cesar Hernan. I called several other hotels and felt that I was wasting their time. After speaking with Cesar, I will definitely refer La Quinta Inn at the airport to others. Thank you so much!
Hello Lynn,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Cesar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Answered all my questions with politeness and no frustrations. Helped me thru a difficult way of getting my reservation ( on my end). Thank you Israel.
Hello Cathy,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She listened and executed. Very patient and knowledgeable. You are wrong and stupid for making people type 100 words. She was excellent but whomever decided this she should have your job. And I am not giving a reservation number
Greetings Leslie,
Thank you for your feedback! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Unfortunately, the policy for Mandalay Bay is extremely inconvenient. My brother and I are taking a trip out in May. My brother has to make the reservation because he has the ability to get a discount. I am going to be flying in a day earlier and they will not allow me to check in without him there. Not even if he adds me to the reservation. Fortunately, there are several other resorts that were willing to accommodate no problem!
I have had trouble booking a room at this hotel. First attempt was a bogus confirmation number and I was told there were no rooms left. When I called back to try again, Emmanuel was extremely patient with me while I looked for information. He even stayed on the phone with me until my co formation came through the fire wall so I could be absolutely certain I had a reservation the 2nd time around.
Hello Ivy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Emmanuel, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
This person misrepresented himself, led me to believe I was booking directly with LaQuinta. Overcharged me by $54 dollars. I asked why he was charging me $150 for a $96 room, he said prices vary. He said I had to pay immediately because I was booking for today, then had me key in my credit card number and expiration date. He asked me not to key in my CVS code on the back of the card, but instead read it to him. Now I've got to cancel this card because I don't know if it's compromised. I thought I was talking to a LaQuinta representative. Worse yet, when I got to the hotel I had difficulty checking in because they wanted me to pay them for a "prepaid room ". That was only when I learned I booked through a third party. Totally misled!
Humberto helped me book my stay and he was very personable and kind and helpful. He had clear communication and always asked if I had any further questions. I hope all customer service agents can strive to be as good as him.
Hello Brook,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Humberto, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hi Emily, sweetheart You were sooo professional on our call. Please forward my feedback to your supervisor. I would like to share the positive experience I had while making a reservation with La Quinta Inn, located in Tulare, CA. My representative Emily, was friendly, knowledgeable and extremely professional. I'll give her a 10 out of 10. She represented your company in the best possible way. Respectfully, S. Jones
*******000
Hello Sandra,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Emily, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Julia made my experience seamless. She answered my questions promptly with her knowledge. She was genuinely friendly. I could almost 'hear ' her smile.
I hope I have the pleasure of putting a face to the name during my overnight stay 4/13.
Greetings Shelly,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called to reserve a room and was connected to Shannon, I did not get her last name. Her bubbly personality was a breath of fresh air, it put a smile on my face at a time I was stressed. She handled my request effortlessly. Than you!
Hello Christopher,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Shannon, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Rene was outstanding and he listened to what I was saying and not just listen to me but I felt that he wanted to hear my story of my family has had 75 straight reunions. Think he was genuine and wanted to make sure that he got me the rooms that I needed for our reunion.
Hello John,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Rene, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Alex was kind and took my reservation and was very patient with me. He explained everything to me and gave the rates of what l had to pay. He answered all of my heart. He was brilliant in his work. I really appreciated him. Thank you Alex.
Hello Lola,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Alex, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Fernando was an amazing personality to work with when booking our stay. He listened to our needs, patient and was very accommodating. Looking forward to our continued work with Fernando for all of our stays.
Hello Mark,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Fernando, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Destiny was able to get me a reservation close to. Salem (final destination for night) and I was very glad to get off the highway after a 10 hour drive! Polite, spoke English and explained whole process. Never been to Albany so had difficulty trying to get into motel and then computer not working. If no reservation in advance, might not have been able to stay (10:30 pm).
Hello Sue,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Destiny, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Needed two room for two nights. Got a better location with a marginal cost increase. Safer area of lodging with a reputable hotel in Radisson close to my venue. I had struggled with online booking and was completely frustrated. Talked to Jacob, who lives in Vegas and talking to an agent who is familiar with the location made this booking safe and convenient. Local agents that know the area is competitive advantage.
Thanks Jacob, nice job! #H*******
Pete Lana
Hello Peter,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jacob, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Carlos helped me add on to my room for the pageant! He reassured me that I would not have to move and made the whole process very easy to navigate. I'm looking forward to staying at the Cobblestone Inn Fairfield Bay Arkansas because he was so helpful and kind!
Hello Kim,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Carlos, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Marga assisted us very well. I am hopeful that the hotel will give us the room we requested. I appreciate giving someone a review but I don't appreciate being forced to write a book about my experience.
Hello Jaime,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Marga, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roosevelt,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jose, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles