Gearbest

I ordered a product in May of last year that hasn't shipped. After countless attempts to contact them, I was told it was out of stock.
I then asked for a refund, and they said I'd get one only for nothing to happen.
I've been contacting them endlessly as I need that money but everyone just keeps lying to me and/or telling me different things, referring me to other people, I even had someone say that a manager will email me in 24h and nothing happened.
I referred my partner to Gearbest and this was my attempt to get his money back as guilt was eating me from the inside. Still trying my best. Definitely the worst experience.

Avoid Gearbest at all costs - you may not receive items you order. And when that happens, Gearbest customer support does nothing to help. Their claims about money back guarantee or exceptional customer service are completely false. It is a very unreliable company - avoid avoid avoid.

I have asked for refund 20 times already and still have not received it. It is just a waste of my time.

I will be suing Gearbest on order I have not received.

Ordered two separate drones. First one didn't show up. They credited my account now that money is gone. The second drone was ordered June 2022. That drone has never shown up and they won't answer emails anymore. I would avoid this company like the plague. And now in my account, there's not any proof that I have ever purchased anything.

This company is a waste of time, I requested them to cancel my item 4 days before it was shipped and they still shipped it. Now upon receipt of the item which I was unable to refuse because it was posted without the need for a signature (to prevent my cost of return), I am now liable for the costs to send the item back to Hong Kong, of all places, and the cost to ship costs more than the product itself. Furthermore, I had to cancel the item because the 1st item they sent to me was faulty, so the accessories I purchased were not usable. In the past for items I wanted to return they do refund you, however, it's a slow process. Basically don't buy from china if you live in Europe, because you will get your pants pulled down. I've added my ticket number because I do believe I have been unfairly treated on this occasion.

I bought myself headphones, and I can say that I have not regretted it. I have been using headphones for about a year now and they work just fine, the sound is not ruined, and the wires are not bent anywhere. In the future, too, will use your services.

I order a cable two years ago and they were unable to delivery the cable so i have been looking for refund for over 1.5 years with no luck.
They promised to refund on three occasions but I have not received the money back.
N

The Gearbest system says my order was delivered to my house, but when I got there, the item wasn't there. I have gone back and forth with them and the seller for months. At this point, they are not planning to refund my money or ship me the products that never arrived. Also, it took well over one month for my products to get to America and then they never arrived at my house.

Requested full refund with return product (I got older Hi9 version, not a pro). Gearbest rejected request and paypal wanted me to pay shipping what was 1/3 of the price.
Site also prevents from adding any low rate review.

I ordered an internet booster over 1 year ago. I would periodically check in and be told that it would ship in about 2 weeks. Eventually I realized I was just being told the same thing every time. Several months ago I gave up on getting my product and asked to have my money refunded. I was told it would be refunded, but months later it was not. After well over 1 year I have no product and no refund.

I have filed a complaint with Better Business Bureau, but so far GearBest has not responded to them either. BBB has given GearBest an F rating, and a customer rating of only 1.12 out of 5. You can confirm this by checking them out on the BBB website.

Stay away from this company. They may tell you what you want to hear when you reach out to them, but they have not demonstrated the integrity to do what they say they will do.

I ordered a dozen items and I was happy every time. Good contact with support, fast shipping, cool promotions are just some of the things that convince me to Gearbest.
Last order: **************617

I came in 13 days very beautifully packaged gearbest shuan online shop made single site

Do not try other sites solved every problem thanks

The product is medium quality but it does work. The record was nice enough when the light was on

Gearbest order number: **************777 (31/03/2019)
I purchased a backpack for my laptop, after about two weeks it was delivered to me in Italy by the courier and the product fully satisfied me.
I have been shopping on Gearbest for more than one year and I had no issue regarding my orders till now.
Every time I asked questions, via chat or TT, I always received answers in a very short time.
Prices are low and sometimes you can find coupons, flash sale and discounts that allow you to save more money.
I usually pay with PayPal without any problems.

They block honest negative and inconvenient to them product reviews. That is why all their $#*!ty products have ratings close to 5*. Their support ignores questions about it. I'm done with them. Ali offers better service.

Despite all the fake positive reviews, I am a real customer purchasing 3 orders from GearBest. Out of 4 items I ordered 5 months ago, I received 1 item only. The rest 3 items are still missing and nobody knows where they are. On GearBest web page it marked they were delivered which is a complete lie. This company is basically a thief and scammer. They took your money but don't ship your goods. Please don't buy from this store if you want endless frustration. The CS department is useless. If you look at the positive reviews, they are fake.

Thieves! Peopole be carferur. They take my money and never get my product after 3 months waiting for money. All the time said me wait 3-5 days later said wait 72h for money back and I waiting now 3 months. Now dont answer for any contact with them.

1 defective item, 3 never shipped
I placed two orders. On 10/14/20. Today is 1/29/21
One **************774) for a "spy camera". It was not as described and I asked for a refund. They jerked me around that it was "one of their vendors" and refused to take responsibility. Eventually, I filed a PayPal dispute. Finally, I was issued a refund for the camera ($31.99).

The second order **************646) was for three items. One was shipped and received. Three items were NEVER shipped. They finally agreed to cancel these items.
I'm am owed $39.93 for these three items.
They refuse, claiming the $31.99 somehow covers both issues...

They have jerked me around for three months.
And now I can't file a PayPal dispute. I'm sure that was their plan all along. So, now I will file my complaint here.