Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back.
There is a reason that they are NOT on eBay...
So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?

Don't waste your time ( I spent 3 weeks) to resolve issue with GB. Report to paypal and claim your money back.

Yep! Happens all the time... It seems to me this company sends one correct item to one customer, forget to send it to 10 others and send faulty ones to 20 others... Nice Ay to money! Just wait Adam! The next message, they will send you, as they of course will see this comment of yours, will be something lile " we are sorry... Bla bla bla, please send us a poicture of your faultty items so we can find a proper answer to your problem" or " we are sorry for your problem we will send you anotjer one if you send u back this one" at your expense of course! :D : D
Personaly, I get my money back thru Paypal and stop with these fake companies like GearBest!

To keep my answer short, just read the first two answers and mine will just keep adding more nails in the coffin marked "Gearbest":-(

Yeah they wanted me to send them a picture of my credit card and license! They were trying to commit fraud. Although they stated it was to stop fraud lol. I write a bad review every day til I get $ back.

They don't want to talk with you about issues, I've been trying to settle something with them for 2 months and still no resolution. At least you got your product, I didn't get anything after paying them. I did have problems looking at my tickets too, I finally went to their home page at gearbest.com and clicked on the little icon at top to log into their site and was finally able to bring up my tickets. Hope this helps, other people who read this DON'T BOTHER WITH GEARBEST, YOU DON'T GET YOUR ITEMS, YOU DON'T GET ANY HELP, I'VE REPORTED TO THE BETTER BUSINESS BUREAU AND THEY DON'T TALK TO THEM EITHER. SAVE YOUR MONEY AND SHOP ELSEWHERE...

Yes, I had the same problem. You must save the page you're original ticket was on our you will have a hell of a time finding out again, much less, having it load again. This is one of the many reasons I have told people to not do business with Gearbest. I am so sorry you are having problems with them. When all is said and done with your order please come back here and post your review so other people can learn about what you went through.

My experience with this so called company has been bad. Fortunately I did get my money back. You need to go with well established and reputable companies like amazon or ebay.

I have open dispute with Paypal, GearBest asked me to cancel my dispute and wait till 46 days( after their shipment) it is already more than 65 days. Still I have not recieved my items, not refund either. I am waiting for papal. I do not want to communiticate with this people any more.

I think everyone is having the same issue Adam. I don't necessarily know if they are setting out to defraud people, my hunch is that they are this one or 2 man company and they've over-advertised and now they can't keep up with the demand, because i'm slowly getting responses from someone named lily there (allegedly) that is telling me they promise my order should ship by 10/20. But if you ordered your order through paypal and do not wish to continue to wait. File a dispute through paypal, then within that time you have 30 days to turn it into a claim, turn it into a claim. You will get your money back to your paypal acct within 30 days, it's the law because of the Fair Credit Act

Open it with a full page. Not mobile. May work then. However please do not bother. You will never get your money or a replacement back. Open a case with PayPal. Do not close it until PayPal resolves it no matter what GearBest say.

I guess Dimitrios D lives in the building next to Gearbest office:)
I have a technical issue with a product but after 6 days nothing. Its true, they dont want to hear about issues.

Actually they dont want to hear about anything but issues result in no response at all and all other questions maybe after some days

Please please please take the advice the others are giving. They are rip of merchants in fact that is an insult to merchants. I am so sorry. I am still waiting on my problem being solved a year later. Hope you have better luck.

Every time I put a ticket in they would respond within 24hrs. And I never had a problem uploading a ticket. Good luck bud.

My reply take about 2 days to come. They are sometimes slow, longest i had to wait was 2 month but i always got my order.

They appear to clear 'open tickets' without dealing with them, this happened to the first 2 tickets, I then started to threaten to claim from Paypal and leave them bad feedback, the feedback they don't publish so you have to use a site like this.
The only way is to claim through Paypal or your credit card company- Good luck, I did get my refund through Paypal

I found they responded to my ticket but i still never recieved my item... Footunately it only cost 10 dollars but dlevery is terrible... I think its sent by donkey,,,, bottom line... I still dont have the item i ordered in August and its ummm mid October,,, avoid Gear Best

I have always gotten my money back. Sometimes it takes way too long, but I always get it back. I have found that if I tell them to credit my GB wallet they are faster, as they know I'll spend it back at their store...

Keep bugging them, dont take no for an answer. Keep at it until you get your money back.

Better to speak with someone in chat support. They always reply in tickets but sometimes they late. Also if some products its broken they refund or they send you and other.

No I used to get responds to my ticket questions, even tonight.

Nop never, for me they reply in less than 3-4min usually.