GearbestReviews 10,711

The product was absolutely fantastic! It exceeded all my expectations and delivered outstanding performance. I couldn't be happier with my purchase.

I will be at the house at you are not going to be in the office tomorrow to see how far I I am not sure how things

Ordered two separate drones. First one didn't show up. They credited my account now that money is gone. The second drone was ordered June 2022. That drone has never shown up and they won't answer emails anymore. I would avoid this company like the plague. And now in my account, there's not any proof that I have ever purchased anything.

I bought myself headphones, and I can say that I have not regretted it. I have been using headphones for about a year now and they work just fine, the sound is not ruined, and the wires are not bent anywhere. In the future, too, will use your services.

This company is a waste of time, I requested them to cancel my item 4 days before it was shipped and they still shipped it. Now upon receipt of the item which I was unable to refuse because it was posted without the need for a signature (to prevent my cost of return), I am now liable for the costs to send the item back to Hong Kong, of all places, and the cost to ship costs more than the product itself. Furthermore, I had to cancel the item because the 1st item they sent to me was faulty, so the accessories I purchased were not usable. In the past for items I wanted to return they do refund you, however, it's a slow process. Basically don't buy from china if you live in Europe, because you will get your pants pulled down. I've added my ticket number because I do believe I have been unfairly treated on this occasion.

Avoid Gearbest at all costs - you may not receive items you order. And when that happens, Gearbest customer support does nothing to help. Their claims about money back guarantee or exceptional customer service are completely false. It is a very unreliable company - avoid avoid avoid.

I have asked for refund 20 times already and still have not received it. It is just a waste of my time.

I will be suing Gearbest on order I have not received.

The Gearbest system says my order was delivered to my house, but when I got there, the item wasn't there. I have gone back and forth with them and the seller for months. At this point, they are not planning to refund my money or ship me the products that never arrived. Also, it took well over one month for my products to get to America and then they never arrived at my house.

Requested full refund with return product (I got older Hi9 version, not a pro). Gearbest rejected request and paypal wanted me to pay shipping what was 1/3 of the price.
Site also prevents from adding any low rate review.

I order a cable two years ago and they were unable to delivery the cable so i have been looking for refund for over 1.5 years with no luck.
They promised to refund on three occasions but I have not received the money back.
N

I ordered an internet booster over 1 year ago. I would periodically check in and be told that it would ship in about 2 weeks. Eventually I realized I was just being told the same thing every time. Several months ago I gave up on getting my product and asked to have my money refunded. I was told it would be refunded, but months later it was not. After well over 1 year I have no product and no refund.

I have filed a complaint with Better Business Bureau, but so far GearBest has not responded to them either. BBB has given GearBest an F rating, and a customer rating of only 1.12 out of 5. You can confirm this by checking them out on the BBB website.

Stay away from this company. They may tell you what you want to hear when you reach out to them, but they have not demonstrated the integrity to do what they say they will do.

Personally, I like this website very much. There are so many items to buy, the choice is really huge. I never had any troubles with shipping and packaging.

Don't Shop Gearbest.com! This is a scam site. They don't ship orders or refund money. You have been warned.

I ordered a product in May of last year that hasn't shipped. After countless attempts to contact them, I was told it was out of stock.
I then asked for a refund, and they said I'd get one only for nothing to happen.
I've been contacting them endlessly as I need that money but everyone just keeps lying to me and/or telling me different things, referring me to other people, I even had someone say that a manager will email me in 24h and nothing happened.
I referred my partner to Gearbest and this was my attempt to get his money back as guilt was eating me from the inside. Still trying my best. Definitely the worst experience.

DO NOT BUY FROM GEARBEST. I bought a pair of earbuds and never received them. I have messaged seller several times and they won't refund my money. I reached out to Gearbest for help and they refuse to help me. Now they won't even message me back. I want a refund. RIP OFF!

Gearbest seems to be in financial trouble because they are ignoring multiple requests from multiple customers to answer refund or missing product inquiries. They are choosing to ignore any and all inquiries for merchandise that was supposed to have been shipped and never arrived, and then subsequently they will ignore all requests for refunds. Collectively, consumers have lost thousands, potentially hundreds of thousands of dollars. Please go the BBB website and perform an inquiry on Gearbest for confirmation on the information I am providing all consumers with this warning: DO NOT BUY FROM GEARBEST ANYMORE! They were once a reputable company but no more.

Bonjour,
J'ai commandé des produits "en stock" pour aller vite, livrables sous 8 jours. Après quelques semaines d'attentes et multiples contacts avec la hotline, ils m'affirment que les produits arriveront "la semaine prochaine". Ce jeu a duré 4 mois. Ils m'ont proposé un remboursement mais n'ont remboursé que 5 euros sur les 55 euros de la commande. Un manque de professionnalisme flagrant et du vol.

Thieves! Peopole be carferur. They take my money and never get my product after 3 months waiting for money. All the time said me wait 3-5 days later said wait 72h for money back and I waiting now 3 months. Now dont answer for any contact with them.

I placed an order with Gear Best on 11 May 2021. The original shipping/delivery information provided was 7-15 business days with a fee of 26 USD.

After 17 days with no updates, I reached out to their automated customer service system. The automated system gave me a genic message regarding a delay from their "Warehouse", so I gave them the benefit of the doubt. After waiting another 11 days with no updates, I decide to contact a live customer service representative, who informed me the product was out of stock (not the issue) and will be delayed until Mid Jun (not the issue).

My real issue is that there was no status update provided to me at point in time by any automated system, GearBest, their "Warehouse"/Seller or anything. So I have "apply(ed) for a refund" from the seller (not GearBest). Which by the way means tells the seller can to "deny" my refund.

So this review is to serve as a warning for anybody. Before placing an order at this site understand that their website does not automatically inform you of inventory status as you place the order. Gearbest nor their Sellers will provide active feedback regarding the REAL status of your order. And finally to get a refund you have to "apply" meaning GearBest wipes their hands clean of the order once placed and paid and punts the responsibility it to their "trusted" Seller.

At this point I'm leaving my rating at 1 Start until either I receive the refund from their seller. If I do not receive updates or details regarding my refund.

Received a brand name product which didnt work properly. Contacted manufacture to address, determined fake. Contacted Gearbest, getting complete run around. Avoid at all costs