Gearbest has a consumer rating of 4.49 stars from 10,697 reviews indicating that most consumers are generally satisfied with their purchases. Gearbest also ranks 2nd among Gadgets sites.
This company responds to reviews, but usually not within the first month
Gearbest is my favourite store for import my Xiaomi and high tech products! They are really serious, and the delivery is fast and efficient! I have never had a delivery problem or a faulty product, it is an excellent experience and a very good seller! Regularly There are coupon codes, and the rates are really very good! If you have never bought on Gearbest, you can order without hesitation! You will not regret itSee positive reviews
This is the worst service I've ever paid for. It's actually a scam, basically. I ordered Xiaomi Airdots 3 months ago. Still waiting for them. Gearbests doesn't answer to any of my messages. They'll reply to this bad review saying that they sent me a tracking number. This tracking number clearly says that my order has been returned to China, without any attempt of delivery. I strongly advice you to stay away from this website.See critical reviews
Tip for consumers: Stay away
Tip for consumers: Stay away from this site. It’s scam. You can’t talk to anybody. You can only text. You’ll waist so much time. You’ll get frustrated. And you won’t get any results or help. 50 days still didn’t get my orders. And still didn’t get any help from them
Tip for consumers: They have a lot of cheap products if you register.
Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
I placed my order in July and I am still waiting on my merchandise. I'm showing that my items still have not left China. After going back and forth with them, they agreed to give me the extra 15 dollars I spent on the presale item, but only after I posted negative reviews (they asked me to revise my reviews). I told them that yes I would accept the 15 dollars and update my reviews only after the funds and merch were received. I have yet to receive items or the 15 dollar refund yet from this site so I can not honestly answer you if the website is trust worthy or not. Thus far from my experience, I would personally not order from it again.
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