Paul C.

I joined this agency with some skepticism and doubt about the potential for success. I can now say without hesitation that the program far exceeded my expectations. My personal success and the success of the event were in large part due to the amazing people they had working in Colombia. In particular, I want to highlight the professionalism and dedication of the Medellin staff. It is impossible to understand prior to attending the event the time and effort that the individuals in the Medellin office put into making each client the center of attention. We all required (demanded) personal attention of every detail and the Medellin office, led by Manuela, worked diligently to accommodate all of our needs. She did so with patience and care. There were numerous times where I saw several gentlemen requesting information from Maria and Manuela, and they handled every challenge flawlessly. Their passion and dedication to their work is demonstrated in their performance.

This company is a waste of time, I requested them to cancel my item 4 days before it was shipped and they still shipped it. Now upon receipt of the item which I was unable to refuse because it was posted without the need for a signature (to prevent my cost of return), I am now liable for the costs to send the item back to Hong Kong, of all places, and the cost to ship costs more than the product itself. Furthermore, I had to cancel the item because the 1st item they sent to me was faulty, so the accessories I purchased were not usable. In the past for items I wanted to return they do refund you, however, it's a slow process. Basically don't buy from china if you live in Europe, because you will get your pants pulled down. I've added my ticket number because I do believe I have been unfairly treated on this occasion.